Hays Travel - Susan Yardley Opiniones 

72
TrustScore: 5 sobre 5

4,8

Personal Travel Consultant Susan Yardley, SR3 2XG Sunderland, NE (England), GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booking with Sue has never been easier, everything over the years has been perfect start to finish. I have booked many trips and I couldn’t fault a thing. I would highly recommend to anyone looking fo... Ver más

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Start to Finish, Sue pulled it out the bag for us again. From the initial enquiry through to the final booking everything was organised smoothly and professionall... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sue is super helpful and reliable, this is our second holiday booked with ease. Any questions we have are answered and I can happily say we will using Sue for our future bookings too :) 5*

Valorada con 5 estrellas sobre 5

Sue is remarkable person, with all the skills to make us feel comfortable and trusting in her experience of the industry..she’s so nice to deal with.( on many occasions)..a real asset and credit to Ha... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Personal Travel Consultant Susan Yardley, SR3 2XG, Sunderland, NE (England), Reino Unido

  • 01915430669

4,8

Excelente

TrustScore: 5 sobre 5

72 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(72)

119.184 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Sue is so helpful as always

Sue is so helpful as always, and runs through everything to get the best deal for you. Once again 5⭐️ service and will continue to book as always ❤️

9 de agosto de 2026
Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Start to…

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Start to Finish, Sue pulled it out the bag for us again.
From the initial enquiry through to the final booking everything was organised smoothly and professionally.
The accommodation is exactly what I was looking for and the location is perfect. Sue you helped me choose a holiday that suited the needs of my daughter and myself perfectly.
I will certainly be continuing to recommend you to family and friends looking for a reliable and knowledgeable travel agent

26 de julio de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Oh Ruth Thank you so much for your amazing review. I’m blown away with your lovely words I really am. I hope you and your daughter have a wonderful time and make special memories. I appreciate your repeat custom and recommendations. Sue xx

Valorada con 5 estrellas sobre 5

Sue is remarkable person

Sue is remarkable person, with all the skills to make us feel comfortable and trusting in her experience of the industry..she’s so nice to deal with.( on many occasions)..a real asset and credit to Hays

23 de julio de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Wow! Thankyou so very much. I’ve the best customers. It makes me so happy knowing your at ease and looking forward to your holiday. ✈️☀️ Enjoy. Best wishes. Sue.

Valorada con 5 estrellas sobre 5

Booking with Sue has never been easier!

Booking with Sue has never been easier, everything over the years has been perfect start to finish. I have booked many trips and I couldn’t fault a thing. I would highly recommend to anyone looking for a holiday whether it’s a little get away or something special! ☀️

16 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Susan is helpful

Susan is helpful. Informative and patient.

2 de julio de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thankyou so much. Really appreciate your kind words. This hotel is amazing, cant wait for photos. Sue x

Valorada con 5 estrellas sobre 5

I had such a great experience with Sue

I had such a great experience with Sue, who was incredibly patient and understanding throughout the whole process of booking my first family holiday with my then 9 month old. I wanted the holiday to be perfect and she really took the time to really listen to what we needed as a family and worked hard to find options that suited us. Even when I changed my mind and added numerous tweaks or requests and then had to rebook a completely different holiday, nothing was too much trouble! Her flexibility, professionalism, and positive attitude made what could have been a stressful situation feel easy and well-managed. One less thing for me to worry about. I wouldn’t hesitate to recommend Sue to anyone looking for a reliable and supportive travel agent. Thanks again Sue and apologies for every inconvenience 😅😂❤️

8 de junio de 2026
Opinión espontánea
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thank you so much for your kind words. A first trip abroad with a baby can be daunting so it had to be right for you all. It was my pleasure! I’m Looking forward to seeing the pictures of your first family holiday. Let the countdown begin. ✈️☀️🫶 Sue x

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. Sue provided options for our holiday which all met our requirements and requests. So much easier than scrolling through many, many options. Very impressed. I would highly recommend

20 de mayo de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thankyou so much for trusting me with your family holiday! You’re all going to have such a wonderful time and create lasting memories. Looking forward to seeing your photos! Many thanks, Sue 🫶✈️☀️

Valorada con 5 estrellas sobre 5

No hassle family holiday booking with great price!

I made an initial enquiry for Bulgaria to Sue. She was really fast responding with options and reviews to consider for the hotel, giving advice on what would suit my family, along with a competitive price. When I decided to change my destination it was no problem for Sue to look into the new holiday for me. I was also able to book airport parking at a hugely discounted rate. Excellent service from Sue, I would highly recommend her for all of your holiday needs. Thanks Sue!

22 de marzo de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thank-you for much for your kind words. So happy we found something suitable for your family. Looking forward to seeing pictures and hearing all about it. Sue x ✈️🌞

Valorada con 5 estrellas sobre 5

Great service

I was passed Sue's contact details from a friend who regularly uses her to book holidays and highly recommended her. Sue was very friendly and really helpful and managed to get me a very good price on booking. Sent all information through on line and kept me up to date regarding payments etc. My son has now contacted Sue as he is looking to book flights and a hotel and in New York and is excited to see what package she can arrange for him.

24 de febrero de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thank you so much Andrea for your lovely review. It was an absolute pleasure booking for you and chatting to you and Liam. I’ve been in touch with him this morning with a great deal. Hopefully we can get him booked too. Enjoy your holiday. Sue ✈️🌞

Valorada con 5 estrellas sobre 5

Prompt response to enquiry

Prompt response to enquiry. Best prices secured…..2 holidays booked within minutes. All emailed links/documents sent promptly. Just simply excellent service! 11/10 😄

30 de enero de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

So very grateful for your repeated bookings, recommendations and kind words. Always a pleasure. Also great to see you discover new places to travel in your retirement Thankyou. Sue 🌞

Valorada con 5 estrellas sobre 5

💕Absolute 5 star service

💕Absolute 5 star service when booking with Sue.
We have booked our last few holidays wit her l. She takes any hassle or stress away.
We gave her the details of where we wanted to stay and the dates we were restricted to; along with a few quotes from different agencies.
Excellent communication with Sue, very clear information with regards to options and prices for various sized families of our very large booking.
No pressure to book and such an easy process with links sent for payments and confirmation paperwork. 💕
Thank you so much 💫

19 de enero de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thank-you so very much. That’s so kind of you. I’m very grateful for your repeat custom and recommendations. This one is such a special trip for you all. I’m thankful you put your trust in me and am very much looking forward to seeing your photos. Many thanks. Sue x

Valorada con 5 estrellas sobre 5

Sue was absolutely outstanding!

Sue was absolutely outstanding! She took the time to understand our holiday requirements in detail, then carried out thorough research to provide a comprehensive list of options and tailored recommendations. The entire booking process was handled with such efficiency that it became quick, easy, and completely stress-free. I would not hesitate to recommend her – 100% satisfaction guaranteed!

23 de enero de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

I’m a blown away by your kind words. Thankyou so very much. I’m looking forward to seeing the pictures of this one as it’s one I’ve looked at myself.. Happy Holidays to a lovely family. Sue ☀️🫶

Valorada con 5 estrellas sobre 5

Exceptional Service

I am a returning customer & honestly I wouldn’t go anywhere else. The service, professionalism & support throughout has been exceptional. Sue’s personal touch made the difference & I have enjoyed the holiday's so much knowing from my first enquiry until returning home I’ve been in safe hands, everything we needed taken care of. Cannot thank you enough x

18 de diciembre de 2025
Opinión espontánea
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thankyou so much for your lovely review. It’s always a pleasure. Some wonderful memories made already and 2026 is looking fantastic. I appreciate your repeat custom and I’m looking forward to see where else you go. Many thanks. Sue x

Valorada con 5 estrellas sobre 5

Professionalism

Quickness, professionalism and effortless @ Sue Yardley is excellent and will return time after time for quotes and holidays. Keep up the great work Sue.

16 de enero de 2026
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thank you so much. Your loyalty and custom is very much appreciated. Have a wonderful holiday and enjoy that sunshine ☀️ ✈️ 🍻 Sue x

Valorada con 5 estrellas sobre 5

An amazing customer service as always…

An amazing customer service as always would always book through Sue very professional and prompt

28 de diciembre de 2025
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thankyou for your amazing review Tina. I really appreciate your positive feedback and loyalty.
Hope you enjoyed your winter sunshine. Sue🌞

Valorada con 5 estrellas sobre 5

Amazing service ⭐⭐⭐⭐⭐

Amazing service right from the initial enquiry, Sue was professional whilst showing genuine interest and care to ensure we got what we wanted from our trip. Nothing was too much trouble and communication was excellent. Sue reassured us and took care of informing the right people about my son's allergies, letting us to enjoy the build up! Thanks so much! Will definitely use again and recommend to everyone! ⭐⭐⭐⭐⭐

13 de noviembre de 2025
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

So very grateful for your kind words Kelly. A truly magical trip to book and hope I get to see a couple of pictures. Thankyou for putting your trust in me. Enjoy every minute! Sue x

Valorada con 5 estrellas sobre 5

Brilliant service from Sue

Brilliant service from Sue, I’d definitely recommend for all your holiday needs and bookings.

Thank you

13 de noviembre de 2025
Logotipo de Hays Travel - Susan Yardley

Respuesta de Hays Travel - Susan Yardley

Thankyou so much Michaela. So happy to of booked such a magical holiday for you. Memories to last a lifetime.
Kind regards. Sue x

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