We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... Ver más
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Consulta las opiniones de los clientes
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... Ver más
La empresa ha respondido
Excellent service by your member of staff named Amelia at the Sutton Coldfield Hays Travel branch.😀
Very easy to book a holiday with Hayes , our 3rd time we have booked through them , they gave us alot of advice and sorted out our travel cards. Excellent service , pleasant staff 👍
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
57a Lower Parade, B72 1XX, Sutton Coldfield, Reino Unido
- 01213147071
4,9
Excelente
554 opiniones
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Excellent service by your member of
Excellent service by your member of staff named Amelia at the Sutton Coldfield Hays Travel branch.😀
13 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Very charming advisor
Considering I only went into your branch to enquire. I ended up booking a holiday
Your gentleman was so helpful
15 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
t's wonderful to hear that our team was so helpful that your enquiry turned into a booked holiday! We're delighted you had such a positive experience :)
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent customer service. Your kind words are greatly appreciated ~ Amelia :)
Enjoyable visiti…
Very efficient and explained everything clearly,kinjd and courteous - an asset to your company
12 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that our team was efficient, kind, and courteous, and explained everything clearly. We truly appreciate your kind words :)
Staff very helpful
10 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
Hi Kenneth, thank you for taking the time to leave us such a positive review, we are glad to have been able to help! ~ Amelia
Excellent service and advice
4 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! ~ Ellie
The people who work in store are great…
The people who work in store are great & make you feel comfortable!
I’d much rather go into store & talk to a person than book online
So my travel insurance is yours👍👍👍
10 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you Susan, we love when our customers come in to see us, and we're glad to hear you enjoy your time with us! 😃
Harry
Harry, so sad to know he is leaving, always do polite and professional and goes out of his way to help and find anything out you need. He will be missed.
7 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
Hi Gillian, thank you for your kind review. We will all be sad to see Harry go, but wish him well in his future! 🙂
Harry is incredible at his job as well…
Harry is incredible at his job as well as very patient and understanding. The only reason I would use Hays is because of Hays.
8 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
Hi Zee, thank you for your lovely review! 🙂 We hope you enjoy your holiday!
Hays Sutton Coldfield
Was going kept waiting. Agent was helpful and friendly and not pushy.
1 de agosto de 2026
Respuesta de Hays Travel - Sutton Coldfield
We appreciate your feedback and are glad our agent provided a helpful and friendly experience. We hope you have a great holiday :)
Very easy to book a holiday with Hayes…
Very easy to book a holiday with Hayes , our 3rd time we have booked through them , they gave us alot of advice and sorted out our travel cards. Excellent service , pleasant staff 👍
13 de julio de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful review! We are so pleased to hear that you've consistently had such a positive experience booking your holidays with us. We appreciate your loyalty and we hope you have a great holiday :)
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that you found the process easy and our team member helpful. We appreciate you taking the time to share your experience :)
Harry was very helpful and gave us good…
Harry was very helpful and gave us good advice re hotel transfer by car as the journey by coach take a lot longer
31 de julio de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your lovely response Susan, I'm so pleased to hear you had such a great experience - Wilson
As always agent whaas absolutely great…
As always agent was absolutely great very helpful as it was a 5 person booking different rooms reminding me about travel insurance for all in the party booking seats requesting room to be near each other fantastic service 😀
22 de julio de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that our agent provided such fantastic service, especially with your five-person booking and all the details involved. We appreciate you highlighting their helpfulness :)
Respuesta de Hays Travel - Sutton Coldfield
Thank you so much for your kind review, we are so glad to have been able to help! :)
Helpful friendly staff .
Helpful friendly staff .
Answered questions quickly and put mind at ease .
Every time I want to go on holiday hays is my first choice have been back there several times over the past couple of years
26 de julio de 2026
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your fantastic review! We are so pleased to hear that our staff were helpful and friendly, and that we could put your mind at ease. We truly appreciate your continued loyalty and look forward to helping you with many more holidays! :)
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent and friendly service. We truly appreciate your kind words! :)
The young man listened to us
The young man who helped us at the Sutton Coldfield branch was great. Did what he could to get us a great holiday with a bit of a saving. Very pleased.
26 de julio de 2026
Respuesta de Hays Travel - Sutton Coldfield
We love to hear we've been able to give you a saving! Thank you for the review, Mark. We hope to booking you many more in the future 🙂 ~Ellie-Morgan, Branch Manager
Respuesta de Hays Travel - Sutton Coldfield
Thank you for your review, Kathryn. We love to hear the great feedback! 😃~Ellie-Morgan, Branch Manager
Amelia was very friendly and helpful…
Amelia was very friendly and helpful when booking our holiday to Tunisia. We will definetly book with you again.
25 de julio de 2026
Respuesta de Hays Travel - Sutton Coldfield
Amelia is delighted to hear this! Thank you for your kind words and hope to book you many more holidays in the future! 🙂 ~Ellie-Morgan, Branch Manager
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