Hays Travel - York Opiniones 

890
TrustScore: 5 sobre 5

4,9

14 Low Ousegate, YO1 9QU York, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... Ver más

Valorada con 5 estrellas sobre 5

Just love going into the York store on Ouse bridge. Always get a warm welcome from all the staff especially molly and Rebecca. The other girls are just as nice. It’s a pleasure just to pop in when pas... Ver más

Valorada con 5 estrellas sobre 5

They are very helpful nothing is a problem we saw the young girl who we saw last time when we booked ruby she is lovely we have a holiday booked for September so see how we go on mrs s Brookes

Valorada con 5 estrellas sobre 5

Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

890 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(890)

126.998 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just love going into the York store on…

Just love going into the York store on Ouse bridge. Always get a warm welcome from all the staff especially molly and Rebecca. The other girls are just as nice. It’s a pleasure just to pop in when passing by as they always have a cheery smile and a few kind words go a long way. Will always book there. Nothing is to much trouble. Thanks girls x

5 de julio de 2026
Valorada con 5 estrellas sobre 5

Pleasant experience

The staff were very pleasant, informative, knowledgeable and made the whole experience a pleasure. Will definitely tell family and friends to use Hays Travel

28 de julio de 2026
Valorada con 5 estrellas sobre 5

The young girl that saw to ur Tara was…

The young girl that saw to ur Tara was absolutely brilliant she could not do enough for us that was the Hays at York .We always book with Hays.Going away again in September and it was brilliant service then .Thank you so much and to Tara especially

24 de julio de 2026
Valorada con 5 estrellas sobre 5

Warm and welcoming On the 2 occasions we've visited the…

On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable and professional. The staff we dealt with were very patient and answered all my queries in a calm and friendly manner. The staff are a credit to the company, which is hard to find these days well done everyone 👏

11 de julio de 2026
Valorada con 5 estrellas sobre 5

Well this vist was good but sometimes…

Well this vist was good but sometimes it's not sometimes of the staff can be a bit lacks

17 de julio de 2026
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Respuesta de Hays Travel - York

David Hirst,

Thank you for your feedback. We appreciate you taking the time to share your experience and we're glad this visit was good. We'll certainly take your comments on board.

Kind Regards
Hays Travel York

Valorada con 5 estrellas sobre 5

Great friendly sevice

Great friendly sevice, agent looked for best deal/ price

16 de julio de 2026
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Respuesta de Hays Travel - York

Denise,

Thank you for your wonderful feedback! We are so pleased to hear that our agent provided friendly service and found you the best deal.

Kind Regards
Hays Travel York

Valorada con 5 estrellas sobre 5

Enjoyable Holiday Booking Experience

Hays Travel Low Ousegate York, are always efficient and helpful when booking a holiday. Being a regular customer its always a pleasurable experience with great staff.

9 de julio de 2026
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Respuesta de Hays Travel - York

Keith Watson,

Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our team efficient and helpful when booking your holidays. We truly appreciate your continued loyalty.

Kind Regards
Hays Travel York

Valorada con 5 estrellas sobre 5

Excellent

Quick, efficient service, giving me a range of flight options to choose from.

10 de julio de 2026
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Respuesta de Hays Travel - York

Paul Ferguson,

Thank you for your wonderful review! We are so pleased to hear that you found our service quick and efficient, and that we were able to provide you with a great range of flight options.

Kind Regards
Hays Travel York

Valorada con 3 estrellas sobre 5

Underwhelmed with booking

I spoke to Sophia in the York branch and she was very helpful and knowledgeable. She found us what looks like the perfect holiday for our family. I could not fault her. However I emailed the York branch to book the holiday and unfortunately Sophia was not working. So I went ahead and booked with someone else and it was a disaster. We got the wrong hotel booked it was very confusing booking it then we got the right holiday and it was more money I didn’t get the same level of customer service I had had with Sophia. She would look at different dates to see which was the best deal. So I’ve booked a holiday I’m not convinced is the best deal. Very underwhelmed with it all. I wish I had just waited to book it through Sophia herself but wanted to make the most of the 0 deposit

11 de julio de 2026
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Respuesta de Hays Travel - York

Hayley,

Thank you for sharing your feedback. We're delighted to hear that Sophia provided you with such excellent service. Thank you for taking the time to speak with us about your booking experience, I am glad we managed to resolve any issues :)

Kind Regards
Hays Travel York

Valorada con 5 estrellas sobre 5

Dealt with my query in a timely fashion…

Dealt with my query in a timely fashion and was happy with the suggestions for my holiday

2 de julio de 2026
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Respuesta de Hays Travel - York

Rachel Harris,

Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you promptly and provide helpful suggestions for your holiday.

Kind Regards
Hays Travel York

Valorada con 5 estrellas sobre 5

Exceptional service and advice

Exceptional service and advice. A real pleasure to book a holiday with Hayes.

8 de julio de 2026
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Respuesta de Hays Travel - York

Michael,

Thank you so much for your wonderful review! We are delighted to hear that you found our service and advice exceptional, and that booking your holiday with us was a pleasure.

Kind Regards
Hays Travel York

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