Hippo Motor Group Opiniones 

3222
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hippo was amazing to deal with, especially Josh in the peterbourgh store who made me feel at ease with the whole process and very professional. Also James and Alex from the Blackburn branch who where... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really good customer service from Harvie and Matt, made everything very easy and relaxed. Looked into this a few months earlier but let me decide in my own time, never felt pressured

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I came with my dad to collect his new vehicle. We were extremely early, but Liam shown us to the car to have a look around whilst he got our paperwork. He then helped my dad (who has dyslexia) sl... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Hi again , Awful , car broke down 10 days after 3 months of buying the car , the after sales team are dreadful, I am dealing with Shanon she won’t put me in line with the manager after asking repe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. Bróker financiero
  3. Servicio de leasing
  4. Concesionario de vehículos de motor
  5. Concesionario de automóviles usados

Sobre Hippo Motor Group

Escrito por la empresa

Welcome to Hippo Motor Group

Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.

As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.

Whether you’re looking for:

  • Personal car leasing
  • Business car leasing
  • Vehicle finance
  • New and used cars
  • Vans
  • Prestige vehicles

Our award-winning team is here to help every step of the way.

From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.

We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.

If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.

The perfect vehicle. The right deal. The Hippo experience.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 99% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(3222)

711 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great communication all the way Morgan…

Great communication all the way Morgan is a great asset to your company and so througher I got it all sorted in a week.
Thankyou so much .
If all customer services are like yours wow it would be great...
Thanks again
Chris Rose

20 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Christopher,

Thank you for your fantastic feedback. We’re delighted to hear Morgan provided such great communication throughout and was so thorough in getting everything sorted for you within a week. It’s wonderful to know he made such a positive impression and that you were so pleased with the customer service you received. We’ll be sure to pass on your kind words to Morgan.

Team Hippo

Valorada con 5 estrellas sobre 5

Really good customer service from…

Really good customer service from Harvie and Matt, made everything very easy and relaxed. Looked into this a few months earlier but let me decide in my own time, never felt pressured

20 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Neil,

Thank you for your fantastic feedback. We’re delighted to hear Harvie and Matt provided such great customer service and made the whole process easy and relaxed. It’s wonderful to know you were given the time to make your decision without ever feeling pressured. We truly appreciate your kind words and support.

Team Hippo

Valorada con 1 estrellas sobre 5

Awful awful

Hi again ,

Awful , car broke down 10 days after 3 months of buying the car , the after sales team are dreadful, I am dealing with Shanon she won’t put me in line with the manager after asking repeatedly for the past 2 weeks . They keep palming me off . Won’t call me back or reply to my emails. Never again !!! I’ve bought cars in Land Rover York and had a fantastic experience they unlike hippo pride them selves with fantastic customer care. I am still awaiting a call back from the manager and please do call me when you see this . Shanon has all my details . It’s the black Range Rover evouge , 2020 MF20TCO regards lee Ann

20 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Lee Ann, 

Thank you for taking the time to speak with me yesterday. I am very sorry for the experience and lack of communication you have received. I am glad we have now been able to discuss your concerns and agree a clear plan to move matters towards a resolution.

Thanks, Chris – Customer Experience Manager

Valorada con 5 estrellas sobre 5

Raphael and Matt

Raphael and Matt, we're most helpful regarding the supply of a replacement car almost identical to the 640i that had been written off

20 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Phillip,

Thank you for your feedback. We’re delighted to hear Raphael and Matt were so helpful in arranging a replacement car that closely matched your previous 640i. We’re pleased they were able to support you through the process and find a suitable replacement. We truly appreciate your kind words and support.

Team Hippo

Valorada con 5 estrellas sobre 5

We had a genuinely excellent experience…

We had a genuinely excellent experience buying our Kia EV6 from Hippo Peterborough, and a huge part of that was down to Chris and Lewis.
From the outset, both of them were friendly, straightforward and incredibly helpful. There was never any pressure, just a real sense that they wanted us to be completely happy with the car and confident about the whole purchase. Chris in particular went above and beyond to make everything easy for us, answering questions, sorting out the details and making the whole process feel very personal rather than just another car sale.
Lewis was equally helpful and professional, and between them they made what can sometimes be a stressful experience remarkably easy and enjoyable.
We absolutely love the EV6 and came away feeling that we had been very well looked after from start to finish. Good customer service is easy to promise, but Chris and Lewis actually delivered it.
We would have no hesitation whatsoever in recommending Hippo Peterborough, and especially Chris and Lewis. A very well-deserved five stars from us.

7 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warner at Hippo

The person I dealt with , Warner , who was very polite, he was not pushy at all and replied to all my questions, he was very professional and informative. It was very straight forward and I would recommend hippo and particularly Warner for the service.
Thank you

5 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Lloyd,

Thank you for your fantastic feedback. We’re delighted to hear Warner was so polite, professional, and informative throughout your experience. It’s great to know he answered all your questions and provided a straightforward, pressure-free service. We truly appreciate your recommendation and kind words.

Team Hippo

Valorada con 4 estrellas sobre 5

Good communication from Olivia when…

Good communication from Olivia when making enquiries re a Range Rover Evoke. Pick up from Blackburn all went very smoothly. However I have had a transmission problem and whistling noise coming from the ventilation system. I had the 3 month warranty with A1 issued by HIPPO. On contacting them I became very disillusioned with their service. I was initially told to contact a local Independent garage. Not to go through a main dealer as they don't deal with them. I contacted several independent garages and the response from each was the same: we do not deal with warranty work as very problematic i.e never answer the phone, query work involved, delay payment. On ringing A1 back and explaining the issue I was told they had accounts with Halfords and Quick Fit and to ring them. Both informed me they do not do transmission work. Upto now all this ringing round has taken 90 minutes. The 3rd call through to A1 I was told to go online and search the website: good garage. I selected two garages from this and again was told they do not do warranty work. By now I was extremely frustrated and on my final call to A1 I was put on hold for 17 minutes when they came back with a company in Stockport. I contacted them - they were prepared to do investigate the issues for me but could not do this until 11/09/2026. This has all resulted in me arranging and paying for the repairs myself. To say I am extremely disappointed is an understatement-the warranty is completely worthless!

3 de julio de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Angela,

Thank you for taking the time to share such detailed feedback. We’re pleased to hear Olivia provided good communication during your initial enquiries and that your collection from Blackburn went smoothly.

We’re very sorry to hear about the issues you experienced when trying to use your warranty. We appreciate how frustrating it must have been to spend so much time contacting different garages, only to be unable to arrange the required work, and we understand your disappointment after ultimately having to arrange and pay for repairs yourself.

We appreciate you bringing this to our attention, as this feedback is important and will be shared with the relevant teams. Thank you for your honest feedback and for highlighting both the positives and the areas where we need to improve.

Team Hippo

Valorada con 5 estrellas sobre 5

Liam and George really made our…

Liam and George really made our experience very seamless. They helped us with all our queries and helped us find a really nice car. Really pleased with the customer service and speed of service. Would highly recommend!!

19 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi,

Thank you for your fantastic feedback. We’re delighted to hear Liam and George made your experience so seamless, taking the time to answer your queries and help you find a car you’re really happy with. It’s great to know you were pleased with the customer service and speed of service. We truly appreciate your recommendation and support.

Team Hippo

Valorada con 5 estrellas sobre 5

Very Happy customer!

Purchased a Mercedes today from Hippo! Absolutely blown away with the customer service from Lewis and Matt! Driving away with my new car today, one happy lady!!

19 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Tracy,

Thank you for your fantastic feedback. We’re delighted to hear Lewis and Matt provided such an excellent customer service experience and made your purchase so enjoyable. It’s wonderful to know you drove away in your new Mercedes as one very happy customer! We truly appreciate your kind words and support.

Team Hippo

Valorada con 5 estrellas sobre 5

Alan was great and Support from Nathan!

Alan was great! He explained everything regarding the car to my mother and what other documents we needed to complete. My mom was so happy with the service she’s received from Hippo!

18 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Tari,

Thank you for your fantastic feedback. We’re delighted to hear Alan was so helpful and took the time to explain everything clearly to your mum, including the documents needed to complete the process. It’s wonderful to know she was so happy with the service she received from Hippo. We truly appreciate your kind words and support.

Team Hippo

Valorada con 5 estrellas sobre 5

Matt K listened to what we wanted

Matt K listened to what we wanted. We looked at 5 cars, then decided to test drive 1, which we bought. There was no pressure from him to make a decision straight away. We arranged a time to collect our new car and part exchange our old car. Josh showed us around our new car. He then went through the payment. Very easy. I would highly recommend them and Hippo

16 de agosto de 2026
Opinión espontánea
Logotipo de Hippo Motor Group

Respuesta de Hippo Motor Group

Hi Alison,

Thank you for your fantastic feedback. We’re delighted to hear Matt K took the time to listen to what you wanted and gave you the space to explore your options without any pressure. It’s great to know Josh made the collection and payment process simple and straightforward too. We truly appreciate your recommendation and support.

Team Hippo

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más