Really great gym, loads of space. Clear separate sections for various things such as a free weight room, excise bike room and a room you can stretch/yoga and do lighter workouts with foam mats. All... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónMarshwood Close Retail Park, CT1 1DX Canterbury, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent classes, staff friendly and trainers particularly Yasmin, Beth and Jodie have been great. They’re welcoming approach and friendliness has made me come to classes much more often and att... Ver más
La empresa ha respondido
I’m impressed with the new look, but I’m disappointed that two machines I find very useful—one for shoulders and the other for chest—are no longer available. Could you please look into this and consid... Ver más
La empresa ha respondido
Cycling Classes when they happen are always brilliant, but too frequently now classes are cancelled early in the day, and there appears to be no cover or substitute instructor available to allow the s... Ver más
La empresa ha respondido
Información sobre la empresa
Acerca de PureGym UK - Canterbury Sturry Road
Escrito por la empresa
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Información de contacto
Marshwood Close Retail Park, CT1 1DX, Canterbury, Reino Unido
3,9
Muy bueno
68 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
It's clean and has what I need
It's clean, the machines have always been in working order, and the locker rooms are clean, although you do need to bring your own lock for the lockers (they do sell them). There are classes available with membership, although I've not attended myself. They lose a star for me because they've replaced having front desk staff with having a weird door entry system - sort of like arrivals at an airport where a door opens, you step into a cylinder, it shuts you in, and then the door opens on the other side. You have to first enter a pin, which gets awkward when someone is doing the same thing on the other side. I'm sure there's staff available, but without a front desk to greet you they feel very inaccessible and it all feels quite automated. In that sense I guess my rating is mainly for the facilities as customer service is a bit nonexistent. Otherwise it has most things I need in a gym - good weight machines, treadmills, stairs, lots of facilities on the mats.
8 de septiembre de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are glad to hear this feedback. . As an online company, we don't have receptions, but if you do need any support or would like to speak with a member of staff in gym, the team will always be happy to assist when approached. Thanks, PureGym
I really like it here
I really like it here. I tried a few other gyms, but I didn’t enjoy them as much, so I came back to PureGym.
15 de septiembre de 2025
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Rukshana - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and have decided to return to PureGym, we hope you enjoy your new membership! Thanks, PureGym
bad experience in Canterbury Sturry…
bad experience in Canterbury Sturry road. new manager is strange,nevr smiles. quite rude actually.
the customers some of them sit on machines for 20 minutes on their phones.
management do nothing.
machines are dirty. never cleaned.
new machines are already going rusty
they just had a refurb in sturry canterbury, already problems are arrising.
they have a massive area in the gym, and hardly anyone uses it!
its a poor planned, poorly managed gym.
25 de noviembre de 2024
Respuesta de PureGym UK - Canterbury Sturry Road
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time. In regard to cleaning and equipment maintenance, our gyms have full cleaning schedules and a procedure for equipment concerns to be reported for engineers to attend. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Needed to rejoin to loss some weight as…
Needed to rejoin to loss some weight as requested by nurse so easy to rejoin thank you
30 de julio de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi David - Thank you for your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Excellent classes and staff
Excellent classes, staff friendly and trainers particularly Yasmin, Beth and Jodie have been great.
They’re welcoming approach and friendliness has made me come to classes much more often and attending the gym too
I have gone to the gym more in these last couple of months than how many years as the staff give the motivation, encouragement, confidence and support to attend even by yourself
13 de julio de 2025
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Jahanara. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding our classes and PT's, we'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall!
Thanks, PureGym
Very helpful advice from Ben to how to join up and utilize the app. Thanks Wayno
Very helpful advice from Ben, and
7 de julio de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Wayne. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Kevin - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Respuesta de PureGym UK - Canterbury Sturry Road
Hi there - Thank you for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Frustrating experience with unhelpful staff and access issues
I recently signed up for PureGym’s premium membership online, expecting full access to my local gym (Sturry Road, Canterbury). But when I arrived, I was denied entry. A cleaner kindly let me in to speak to a staff member, Shannon, who was dismissive and uninterested in helping. She acted like I was a problem rather than a paying customer and just told me to come back another day.
To make matters worse, when I finished my workout, I couldn’t even leave the gym properly because I didn’t have a QR code. When I asked for help again, Shannon was rude and made me feel like I shouldn’t be there, even though I had paid.
I’ve since tried to contact PureGym and the local manager, but all I’m getting is redirected to emails or social media — which I don’t use. Both times I’ve emailed, I received automated replies about gym classes, which has nothing to do with my issue. I still can’t access the gym I’ve paid for and no one is offering real help.
I’m extremely disappointed. This isn’t what I paid for, and the customer service has been completely lacking. I just want to use the membership I paid for — it shouldn’t be this hard.
22 de abril de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Rick - Thank you for your feedback. We value all input from our members and are reviewing the comments on your experience. We would like to apologise for any inconvenience caused. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support. Thanks, PureGym.
PT Beth mccarthy
I have been attending sturdy road pure gym for a couple of months now. Alone and with there PT Beth McCarthy.
I can’t believe that I am only a couple months in with training with Beth, because not only have a lost 15lbs but I have gained muscle, gained confidence. I am now able to go into a gym and not be completely freaked out and want to walk out.
Today it dawned on me that I was running around with my 3 year old nephew and I felt fitter and could carry on playing without a break 😂
Even throughout training with her I have had some stressful times (in my personal life) but being able to carry on training with her has massively helped. She has helped my mental health my physical health and I can’t thank her enough for all her hard work and support. She honestly deserves 10 stars lol!
If you are thinking of starting pls do it from all the positives it has brought she is too cheap
2 de abril de 2025
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Harriet! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our PT Beth. Hope you continue to enjoy your time with us! Thanks, PureGym
Super spacious
Super spacious, nice staff very helpful and clean environment to exercise
25 de febrero de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
Canterbury Sturry Road poor re furb
After the refurbishment, i find it strange the layout! all the machines are too tightly packed, you have to walk through the cable machines to get to the ladies toilet. The cable machines while being used, are dangerous to walk through, someone is going to get hurt. Over the last week, i have seen so many people 'collide' with each other, while one person is using the cable machines, and the other person is walking to the drink machine or ladies changing room. Also there is no marked out 'pathway' inside the gym to walk 'safely' around the gym or to get from A to B safely. The new refurb is in my opinion, poorly planned. Poorly designed.
12 de febrero de 2025
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Karen. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym or changes made from the refurb please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Very easy process to rejoin gym…
Very easy process to rejoin gym membership. Very good value for money.
27 de enero de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi John - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Has all the equipment I need and the…
Has all the equipment I need and the pure gym I go to in Wincheap Canterbury is not to busy. The induction was very short and the building is very cold with harsh lighting but is okay to workout in.
5 de enero de 2025
Respuesta de PureGym UK - Canterbury Sturry Road
Hi India - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are reviewing feedback and will ensure this is addressed in club.
Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
I’m impressed with the new look
I’m impressed with the new look, but I’m disappointed that two machines I find very useful—one for shoulders and the other for chest—are no longer available. Could you please look into this and consider adding more machines if possible?
14 de diciembre de 2024
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Muchacha - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Lovely and clean place and the staff…
Lovely and clean place and the staff are friendly and helpfully
2 de noviembre de 2024
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi there - Thank you so much for your feedback! We're glad to hear you're enjoying the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
A very good gym
A very good gym but let down by the cold showers.
31 de octubre de 2024
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Glyn - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Lots of space
Lots of space, cool in this boiling weather.. ease of use equipment
12 de agosto de 2024
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Charlie! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
The Internet never works.
16 de julio de 2024
Opinión espontánea
Respuesta de PureGym UK - Canterbury Sturry Road
Hi Ifeolu. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
To connect to the Wi-Fi, select the PureGym Wi-Fi and you will be redirected to a log in page whereby you will just need to enter your email address and PureGym PIN!
If issues persist, please speak to a member of staff in the gym. Thanks, PureGym
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.