Went on a day pass, didn't realise needed to book to be shown round but staff very accommodating and took me round- think the instructor was called Samir. And then did his HIIT class which was really... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónKingsway Retail Park, DE22 3FA Derby, England, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Been a member of pure gym for a few years. All of a sudden they have upgraded my membership without me asking. Tried emailing them numerous times requesting that they return it back to what I was orig... Ver más
La empresa ha respondido
Simple sign-up, decent equipment, clean changing facilities and plenty of lockers. Not quite a 5 star experience because busy times can make it difficult to access equipment that you might want to use... Ver más
La empresa ha respondido
Great venue, layout and facilities including shower and changing room was fab. It was my first ever visit to pure gym and visit to gym after a while. It made me feel really good. It's close by which i... Ver más
La empresa ha respondido
Información sobre la empresa
Acerca de PureGym UK - Derby Kingsway
Escrito por la empresa
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Información de contacto
Kingsway Retail Park, DE22 3FA, Derby, England, Reino Unido
4,0
Muy bueno
53 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good service
Very good service. Everything handled professionally and efficiently. I’m satisfied with the overall experience.
26 de agosto de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Slawomir. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Been a member of pure gym for a few…
Been a member of pure gym for a few years. All of a sudden they have upgraded my membership without me asking. Tried emailing them numerous times requesting that they return it back to what I was originally on and no responce from them at all. Disgusting customer service. Both my mother and myself are now going to cancel our membership. It was a lady called Gill who has messed up my membership. Rubbish service !!
21 de noviembre de 2025
Opinión espontánea
Respuesta de PureGym UK - Derby Kingsway
Hi Sharon - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Respuesta de PureGym UK - Derby Kingsway
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Today's workout was intensive and…
Today's workout was intensive and great, I can feel my muscles burning. I love it
13 de noviembre de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Tari -Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment and hear you had a great workout! Thanks, PureGym
Respuesta de PureGym UK - Derby Kingsway
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym
A no joining fee offer advertised on…
A no joining fee offer advertised on their front page on website which doesn’t work when signing up!
18 de septiembre de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Ross - Thanks for taking the time to leave this review—we always appreciate and take on board member feedback. All promotions are valid for a limited time, so if the code didn’t work at the time of joining, it’s possible the offer had already ended. Additionally, a few gyms are excluded from certain promotions, which could also be why the code wasn’t applied. You can find details of these exclusions in our Terms & Conditions. Thanks, PureGym
Trying to get an pt instructor on line…
Trying to get an pt instructor on line is like trying to book a doctors appointment. They have now got my money and now i am having trouble getting a pt instructor to help me set up a starting program for me to work on.
Ds
22 de julio de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so they can assist further with this.
All PT information can also be found in-club so you can choose which PT best suits you and your fitness goals! You can also check out our Help Centre for some useful FAQs: https://www.puregym.com/help-centre/all-about-our-gyms/is-personal-training-available
Thanks, PureGym.
Really easy to sign up!
Really easy to sign up and my NHS blue light Card discount was easy to apply also which got me the joining fee deducted and 10% off my monthly membership price (I chose the Pure plus) at £26.99 rather than £29.99 that it would normally cost.
9 de julio de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Laura. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Dan and Jake at Derby Kingsway were so…
Dan and Jake at Derby Kingsway were so helpful they went above and beyond the call of duty in every possible wah. Thank you so much you both are a credit to the Company.
2 de julio de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Baljinder. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Went to puregym Derby for a day as a…
Went to puregym Derby for a day as a guest. Went around 7pm and it was packed and uncomfortable. Not sure if the air con works on the 2nd floor or not but not a pleasant environment to exercise. Couldn’t get on the machines. Was going to join with the SAVE30 but the app is awful. Says code is not valid with no explanation. Suspect it’s not for the Derby gym. Better gyms are around with people to speak to. Personally I would avoid puregym not for me.
23 de abril de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Derlane, thank you for taking the time to leave us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Not all gyms are included within the offers we run and excluded gyms are outlined in the terms and conditions.
Thanks, PureGym
Simple and quick
Simple and quick, great facilities and really good class options. Staff in venue very friendly and helpful.
11 de abril de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi CP. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Respuesta de PureGym UK - Derby Kingsway
Hi Steven! Thank you for taking the time to leave this 4 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your time with us! Thanks, PureGym
Very clear instructions and information.
24 de febrero de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Oshea - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Respuesta de PureGym UK - Derby Kingsway
Hi Paul - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment we have to offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
The gym manager was very professional…
The gym manager was very professional and provided all the information that helped us decide.
28 de enero de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Gihan – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Staff are welcoming.
Staff are welcoming.
I feel like I fit it although I'm 65 years of age.
Like the classes.....and I do what I can.
7 de enero de 2025
Respuesta de PureGym UK - Derby Kingsway
Hi Alisha – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. Know that you're always welcome no matter your age! We're thrilled to know that you're happy with both the gym and the support from our team. We'll see you again soon! Thanks again, PureGym.
Gym is always clean and staff very…
Gym is always clean and staff very friendly.
Spin , core and strength classes are excellent-
Very challenging and always joined in by and led by the gym staff team
28 de diciembre de 2024
Respuesta de PureGym UK - Derby Kingsway
Hi Stef - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a great experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Good clean gym
Good clean gym
Good selection of classes and friendly
6 de enero de 2025
Opinión espontánea
Respuesta de PureGym UK - Derby Kingsway
Hi Deborah - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Friendly and safe atmosphere
Friendly and safe atmosphere. Plenty of top kit to use.
17 de diciembre de 2024
Respuesta de PureGym UK - Derby Kingsway
Hi there. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Enjoy gym I love it fit slim keeping…
Enjoy gym I love it fit slim keeping going 💪 🙌 👌 👏
29 de noviembre de 2024
Respuesta de PureGym UK - Derby Kingsway
Hi there. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.