Richer Sounds - Glasgow Opiniones 

5038
TrustScore: 5 sobre 5

4,9

57 Jamaica Street, G1 4NN Glasgow, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Simon, the member of staff at Glasgow Richer Sounds, quickly dealt with my query relating to the purchase of an Astell&Kern SP3000T Digital Audio Player. He telephoned back to confirm the price and d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Long term customer and richer sounds continue not to disappoint and live up to my high expectations Great prices , great service and (In the past ) great customer service No bullshit just a goo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( A... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection). Out of sto... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(5038)

23.511 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Wanted a couple of subs so thought I'd…

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!

22 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Definitely would recommend Richer Sounds

Great service from my first contact by telephone. Once my goods were in store, delivery and installation went really smoothly.

22 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Audio Pro Addon T3+ Bluetooth Speaker

I initially had a problem with my portable Bluetooth speaker (an Audio Pro Addon T3+) since the battery had a fault. However, Richer Sounds delivered a replacement very quickly and were very helpful throughout. I'm now a happy purchaser at an excellent price!

My new project will be to re-rip the music off my CDs at a higher quality (probably FLAC format to replace the mp3 files) - it was originally done when storage was expensive and I had to trade file sizes against quality.

21 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thank you for your feedback, I’m genuinely sorry that you experienced difficulties with your recent purchase which I appreciate must have been frustrating.

Following investigation I understand that after some discussion with our customer service team, whereby they tried to help resolve the technical issues you were having, unfortunately without success, an exchange for a replacement has been arranged which I understand has successfully resolved things for you. Should you need further assistance of course, please get in touch via the below address…

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Valorada con 5 estrellas sobre 5

Great service

Great service , quick delivery , couldn’t sort delivery online due to postcode but Simon in the Glasgow store sorted the issue , excellent customer service from Simon , highly recommend .

20 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Slight rushed and undervalued

Slight rushed. Sold a scat cable which I didn’t require as there was a scat cable supplied. Also, the sales person was not aware of the DVD and its capability’s. I had to note the specific details. The sales person was not aware and noted this, saying it would cost thousands of pounds for the multi region dvd player.
Disappointed as this was my first visit and recommended by friend.

Thanks to Tom and David who very kindly kept their word. Thus reinstated my trust in Richer sounds, your intervention was very professional and appreciated. Thanks guys, great recovery. I now have reevaluated my thoughts on my past experience.

19 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

I was genuinely sorry to read about your experience, particularly as this was your first visit to us following a recommendation, which is obviously disappointing.

The colleague involved is long-serving one with a very strong track record, which I think just goes to show that even with the best intentions, mistakes can happen if we’re not fully on top of things on the day. We take feedback seriously and have addressed this with him, to ensure the product knowledge gaps are filled and that he does better next time.

The store have tried to get in touch with you via phone to arrange a refund for the cable sold in error, so we will follow this up to make sure that issue resolved quickly and the situation put right. Of course if there’s anything you’d like to add in the meantime, please feel free to contact us at the address below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Very helpful chap called David…

Very helpful chap called David introduced me to a digital stylus gauge when I bought a replacement stylus. He demonstrated how to use it and how to set up my turntable. Very knowledgeable and friendly person. Thank you.

11 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent customer support

I decided to order a new WiiM Ultra and opted to do so by telephone. I was routed to the Glasgow branch which is rather funny as I now live in Leicester but was born and grew up in Glasgow.

The order was taken by Jordan who was very knowledgeable and sorted things out quickly and easily.

Best of all, my purchase arrived 24 hours later.

Top-rate service all round!

7 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

The TV was a fantastic price and the…

The TV was a fantastic price and the delivery was very fast this is the second TV i have got from them

15 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent experience as always.

I have been a customer of Richer Sounds for many years and wouldn't consider going elsewhere for hi-fi and TV gear. Staff are always knowledgeable and super -helpful without going overboard. Prices are the best around.

15 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent returns policy

I purchased a Sony television which turned out be be deffective. Richer Sounds accepted it back and replaced it with an alternative in a very easy and efficient manner. Thanks

13 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Superb.

Good professional advice, great prices, RAPID delivery and excellent communication. What more do you want? Ah, yes - a six-year guarantee too. Superb. Leaves their rivals way behind in every way.

14 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent advice from the Glasgow store…

Excellent advice from the Glasgow store and prompt delivery - parcel left where requested and good photo to confirm location

12 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

The staff were excellent at richer…

The staff were excellent at richer sounds glasgow. I went into pick up edifier speakers for my audio technica AT-LP120XUSB in black to replace my old ones. I usually use amazon or ebay but I to wanted to give richer sounds a try and to be honest it was a much more enjoyable experience to ne in a shop speaking to people who knew what they where talking about . I end ended up buying a new stand for my turntable and cd playerwhich im really happy about. I spent about 15 minutes talking to one off the staff about horror movies you don't get that with amazon. I will definitely be using richer sounds from now on nothing beats the human touch.

9 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, and helpful staff as always.

7 de mayo de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

Great service, prices, and communication.
Delivery and installation was top notch.

15 de abril de 2026
Logotipo de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más