Richer Sounds - Leeds Opiniones 

3308
TrustScore: 5 sobre 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3308)

23.886 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exellent costomer service and friendly…

Exellent costomer service and friendly staff i really recommend people going to shop in this company

28 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service and great prices

Great service and great prices. Was able to collect AV amp and sub on the day I phoned and got big speakers delivered on a day of my choice. Thanks go to Anthony who couldn't have done more for me.

28 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Absolutely no criticism of Richer Sounds Leeds

Absolutely no criticism of Richer Sounds Leeds, very helpful and sale was straightforward.

However; DHL delivery was a dissapointment, no attempt to deliver to my address.
Had a message saying tried to deliver but no reply so package taken to the local Post Office, this was a blatant untruth as I was in all day awaiting another delivery.
To add further insult to the lie, the DHL van drove into my road 15 minutes after I had received the message regarding an attempted delivery.
Then had to drive to the Post Office to collect the package.

28 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

I'm genuinely sorry to read that the DPD driver caused so much hassle for you, which is the last thing we would want. We will of course investigate this directly with them, and explain we expect so much more for our customers.

In the meantime, I'm grateful for your kind comments about the store colleagues even though there were these issues post sale, and should you need any help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Sound advice

Good advice from knowledgeable staff very competitive with their pricing quick delivery so overall an excellent service

27 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Our customer service advisor was really…

Our customer service advisor was really knowledgeable about the diffent TV technologies and what the market was like. and we didnt feel pressured . He helped us make an informed choice for the tv we chose.

27 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Friendly & helpful staff

As usual, friendly, helpful & knowledgeable staff. Great service & excellent delivery.

26 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service

Great service - as always!! :)

Thank you Mikey and Ahmed for helping me out with the TVs. Very impressed with the quality and price.

-75" Aiwa
- 43" Toshiba (x3)

Not my first purchase (been coming to RS since I was in a push-chair) and definitely will be back again!

25 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Panasonic 9000 4k Blu-ray player

From the word go with my enquiry deal struck at a competitive price free delivery technical questions answered from professional sales staff and item in stock delivered next day Wow cannot beat that thank you

25 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Nice store and very friendly

Nice store and very friendly & knowledgeable staff.

29 de enero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Five star service from Leeds

Five star service from Leeds, twice! Good knowledgeable staff and clued-up on what they have and what the best deals are. Had to replace a broken TV, told them what I had and they suggested similar but better. Only problem is I didn't measure up and had to move furniture to make the TV fit - but that's definitely a me problem!
Really appreciate that they use a specialist couriers for TVs, they were top notch and even asked where I wanted it. Wish every retailer had service this good!

8 de julio de 2025
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent, knowledgeable staff

It's so good to go to a shop where the staff have excellent knowledge about the products they sell. And enthusiasm for providing excellent customer service. I was very happy to buy higher up the price range for top of the range equipment.

22 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Online Click and Collect

Internet purchase.
Simple click and collect from store, notification that my purchase had left the warehouse and the courier was handling it, phone call from my nominated store it had arrived, collected at my convenience, very good service all round.

20 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Richer Sounds look after you

Richer Sounds behave as a company based on good ethics, caring for the customer and taking trouble to ensure that the customer has a good purchasing and post sales experience

18 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

First Time Audio Customer

The process and service of buying a new sound system was great. The staff took the time and effort to find the right product that suited me perfectly. Thanks very much Derek for all your help. I would recommend this store.

5 de febrero de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

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