Richer Sounds - Leeds Opiniones 

3396
•
TrustScore: 5 sobre 5

4,9

74 New Briggate, LS1 6NU Leeds, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a TEAC VRDS-701T, a fairly high-end CD transport. They price-matched with another supplier without quibbling. Delivery was slowly than I'd hoped for, but Ahmed at the Leeds store kept me in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought and returned a TV cos I had trouble with getting a reception from it through the aerial as the TV was in the conservatory. I was served by Mike, who was so helpful, polite and consequently l... Ver más

Valorada con 5 estrellas sobre 5

From the moment I entered the store I was greeted by friendly staff. Harry dealt with my purchase and went the extra mile on my return setting DAP up and running through options.A great guy! Will use... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was the Leeds branch that I use, they advised me on a TV I was looking at, we agreed a deal and I ordered it fo delivery, the next day I was still looking at TVs and wanted a better one, called... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3396)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely the best for audio visual equipment

The staff in all the stores I've visited have been super-friendly and super-knowledgable.

They give you their time and attention and provide suggestions based on what you want rather than just to make more money.

I bought a TV recently. There was an issue with it but the staff quickly and efficiently resolved the issue.

4 de agosto de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Just a good company to deal with

Just a good company to deal with. Great advice, friendly service. Fair price.

4 de agosto de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Repeat customer

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards.
Paid for installation and the installation team were superb. Knew their stuff (obvs) polite and tolerant ( Phil and his mate).

3 de agosto de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Exceptional and knowledgeable service

Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way to do research to find me a replacement product, even though they were unable to source it from their own product range. I don't come across this kind of exceptional service very often these days.

3 de agosto de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff.

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it.
Their advice never felt like a sales pitch and they were friendly, personable and professional.
Would definitely recommend shopping here.

27 de julio de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent service

Customer service was efficient and friendly and product was readily available.

1 de agosto de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent service

Sales staff were very good and knowledgeable and put things in simple terms. Delivery guys were excellent

1 de agosto de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service from Harry and I'm very…

Great service from Harry and I'm very happy with the Denon RCD-M41. Top marks all the way around.

28 de julio de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 3 estrellas sobre 5

New TV

I would always rather go to richer sounds as the employees know there stuff and when I rang I got good advice so very pleased with that.The TV I bought was at a good price and a 6 year gaurantee is wonderful.A quote to have it set up ( not installed) at £80 reduced from £100 was quite high ( I know you use an out source ) so I collected myself at the Leeds store.I got there when the store opened car park full had to park on the road where double yellow lines are & block the road as in the centre of Leeds very risky( I didn't get to go into the shop to look around).Collected the TV got home no instructions , no one mentioned this all on line aparently!!! I am from the older generation instruction would have helped.I fitted the stand and set up the TV myself ( no way should anyone be charged £80 for setting up my LG 48 inch T V.I was promissed a discount on the stand as the free delivery as advertised wasn't available on my purchase ( APARENTLY BECAUSE I BOUGHT THE TV FROM THE SHOP NOT ON LINE!!!! I got £5 discount not what I expected.
I haven't and don't complain you have asked for my opinion so I have been honest & factural.
Having said what I have said I will always look at the equipment Richer sounds sell before any where else and I beleive the expertise of the employees is SECOND TO NONE.

28 de julio de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your feedback although I was sorry to read things didn't go completely smoothly of course.

Apologies you had difficulties parking, we do have a few carparks customers can use, just over the road from the store is Templar Street/Edward Street NCP for instance and if that car park is full we recommend the Victoria multi storey car park which is a 5-minute walk from the store on Eastgate.

Generally the suppliers build the product manuals into the products themselves, including only the installation guides in the box, so that when the TV is built the plug and play aspect of the technology does the rest. I'm glad you managed to set things up without too much trouble however.

Our customer service team will be in touch directly as regards the discount given, which does appear a little modest, to see what can be done to resolve this to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

As always when l buy from Richer Sounds…

As always when l buy from Richer Sounds although l know what l want to purchase.
The service abd help l get is always top notch.
I have always used them for my Home Cinema,TV and Audio purchases
And if l need an upgrade l will visit again

26 de julio de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I had an amazing experience with Richer…

I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a different model when shipping from the supplier was longer than they’d been originally told.

I’m so happy with the TV and the customer service I had. I cannot fault them and can highly recommend Richer Sounds Leeds.

Gavin thanks for all your help. Loving my new TV!

27 de julio de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service from initial phone call…

Great service from initial phone call to leeds store to place order , very competive prices, they use a good delivery company that bring the products indoors and put the where you request

18 de julio de 2026
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

These guys are absolute perfection

These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer service, friendly and no expectations or pressure selling for new stuff. This is what shopping should be like, not that shop with the spicy food name. Thank you Richer Sounds!

1 de agosto de 2026
Opinión espontánea
Logotipo de Richer Sounds - Leeds

Respuesta de Richer Sounds - Leeds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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