Richer Sounds - Telesales Opiniones 

7306
TrustScore: 5 sobre 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really pleased with the service and price. The customer services agent (John) was very helpful. The length of guarantee for the TV is far better than the company I normally buy from. In addition, th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had some problems using a promotional code online phoned and the guy was very helpful and sorted it. Give me a next day delivery as a gesture which was very much appreciated.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Reino Unido

  • 0333 900 0093

4,9

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(7306)

25.118 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Received expert advice and excellent…

Received expert advice and excellent customer service. Order arrived 2 days later. Will definitely use again.

22 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

The customer service is second to none.

The customer service is second to none.
Easy to select and order required item. Schedule delivery to suit circumstances. And if an item arrives damaged, a replacement is arranged immediately without hassle.

21 de agosto de 2026
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Respuesta de Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Samsung sound bar

Had some problems using a promotional code online phoned and the guy was very helpful and sorted it.
Give me a next day delivery as a gesture which was very much appreciated.

22 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

I rang and asked for a price match

I rang and asked for a price match, prior to purchase. This was granted and exceeded. I also had a customer service voucher to redeem.

The only negative was that trying to do this online was thwarted by the webpage demanding which branch I had already bought the product from.

The helpful guy I spoke to said the item was in stock and could be delivered next day which it was and within the couriers time slot.
So I am really pleased with the service I received and the price.

20 de agosto de 2026
Valorada con 5 estrellas sobre 5

Product knowledge

Product knowledge, Price, Service, Delivery and Patience on phone calls.
Highly Recommend.

17 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Really pleased with the service and…

Really pleased with the service and price. The customer services agent (John) was very helpful.
The length of guarantee for the TV is far better than the company I normally buy from. In addition, there was no extra charge for delivery. So far, all of the products are working exceptionally well.

17 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Very helpful and willing to deal

Very helpful and willing to deal. I initially visited a shop but it seems they could not be bothered if i i purchased anything or not, telesales couldn't be more helpful.

17 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Ordered by phone

Ordered by phone. Polite, helpful and knowledgeable service. Order arrived quickly and seems to be operating fine. 5 year warranty impressive.

13 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The gentleman I spoke to was very…

The gentleman I spoke to was very helpful, and the good arrived the following day.

12 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

As usual great service and advice and…

As usual great service and advice and great value. Purchased many items from richer sounds and have never been disappointed

12 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Helpful staff and quick delivery

Spoke to Jeff in the telesales team and he was great. I got exactly what I wanted, and even though they said delivery was 3-5 days on my headphones they were in my hands less than 24 hours later, I can't say better than that!

12 de agosto de 2026
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Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Purchasing a tv and related item was…

Purchasing a tv and related item was very easy
Simple and quick The entire process of buying and delivering was prompt I will trust Richer Sounds for my future purchases and would highly recommend to all prospective customers

11 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

Valorada con 5 estrellas sobre 5

Great range, great prices. Excellent customer service.

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. Website is easy to navigate and finding the perfect product has never been to complicated. Withbthe added bonuses i got my new tv at the best price i could find online and deluvery was fast and well communicated. Will happily use for future purchases.

7 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Superb Speakers and a great purchase…

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and were originally purchased from your Prestwich store by my late father, who had been served by Adrian, who always enquired as to my father's welfare, something that I will not forget in a hurry.

3 de agosto de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

LG TV LG43QNED71B6B - Richer Sounds

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless.
The TV is very good with a good viewing angle and good sound considering we are not using a soundbar. It also comes with a 6 year guarantee.
In my opinion Richer Sounds are the only company to purchase a TV from.

30 de julio de 2026
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Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, friendly and knowledgable staff.

Really refreshing to deal with a company that hasn’t outsourced their customer service to another country and doesn’t use convoluted robot phone menus.

7 de agosto de 2026
Opinión espontánea
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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