Raleigh Crabtree - LR
The onsite staff and facility are pretty solid. The IT system and processes are crap. Repeatedly. The website, mobile app, and local network all destroyed time (mine and my team) way more than I expect.
The only successful IT part was sharing to the screen in the room.
Respuesta de Spaces - Crabtree Terrace
Hi Christopher, thanks for sharing your feedback. We’ll pass it on to the team!
We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go. I apologise for any inconvenience caused by these services and have shared your feedback internally.
Should you require further information or support in this matter, please feel free to contact your centre team directly.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Spaces