Spaces - Sunclare Centre Opiniones 6

TrustScore: 2.5 sobre 5

2,7

21 Dreyer Street, Claremont, 7708 Cape Town, ZA


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We have been with Spaces for over 4 years having used their services / offices in the UK and South Africa (Johannesburg and Cape Town) but received absolutely shocking aftercare service. We have waite... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I want to be transparent about something: this is my third negative review in three months, and I take no pleasure in writing it. I am not, by temperament, a man who enjoys public complaint.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

all the ladies at reception and the ladies who keep our floor and its amenities clean and fresh.

Valorada con 5 estrellas sobre 5

Great customer service! Very neat and tidy workspace and had all the equipment we needed


Información sobre la empresa

  1. Agencia de bienes raíces comerciales

Escrito por la empresa

Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.


Información de contacto

  • 21 Dreyer Street, Claremont, 7708, Cape Town, Sudáfrica

  • 210039100

2,7

Malo

TrustScore: 2.5 sobre 5

6 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

A Masterclass in Institutional Evasion

I want to be transparent about something: this is my third negative review in three months, and I take no pleasure in writing it. I am not, by temperament, a man who enjoys public complaint. I am, however, a man who has exhausted every private alternative.

I have called. I have spoken to reception. I have raised a case on the portal, engaged with a representative until they apparently lost interest and closed it unilaterally, and attempted to reply directly to a named individual, only to receive an automated notification informing me that emails from outside the organisation to actual human beings are not permitted. Whether this policy exists to protect staff from difficult customers or to protect the organisation from a paper trail is, I suppose, a matter of interpretation.

The underlying issue is this. I hold a paid rental agreement for an office. I possess a key. On the one occasion this month that I needed to use the space, having continued to pay for it throughout, without complaint, I arrived to find another person's belongings on the desk and in the drawers. Branded stationery. Medication. Photographic evidence exists.

The receptionist, to her credit, achieved an impressive shade of pale upon my enquiry, denied all knowledge, and then, in a gesture that rather undermined the denial, and to avoid contact with the owner of the belongings, swiftly relocated me to an office on the opposite side of the building. The speed of that relocation suggested a level of institutional awareness that the subsequent silence has done nothing to confirm.

I have paid for a space. Someone else was simultaneously occupying it. This is, at minimum, a breach of contract, and at maximum something a solicitor might find interesting on a slow afternoon.

Matthew T, if the algorithm surfaces this to you before my emails do, do get in touch. We have unfinished business, and I remain, against considerable odds, open to a reasonable resolution.

22 de abril de 2026
Opinión espontánea
Logotipo de Spaces - Sunclare Centre

Respuesta de Spaces - Sunclare Centre

Hi Dan, I’m very sorry to hear about this.
This was an innocent mistake on the part of your centre team, and for that I extend our sincere apologies. 
As the neighbouring office looks identical to the one you occupied, and because you had already emptied the space of your possessions, the centre team mistakenly placed the new customer in the wrong office. As you pointed out in your review, when the mistake came to light, you were immediately provided with an alternative office. 
A member of my team has contacted you directly to assist.  
Kind regards,
Lorraine Brule
Global Customer Service at Spaces

Valorada con 1 estrellas sobre 5

We have been with Spaces for over 4…

We have been with Spaces for over 4 years having used their services / offices in the UK and South Africa (Johannesburg and Cape Town) but received absolutely shocking aftercare service. We have waited over 60 days to get back our deposit!! What is worst is that they had the audacity to charge interest on any late payment but refused to acknowledge that the deposit was due. As an avid member of EO (Entrepreneurs Organisation) it is shocking how badly their accounts department treats business owner who are ultimately their target clients. Extremely shocking.

3 de marzo de 2026
Opinión espontánea
Logotipo de Spaces - Sunclare Centre

Respuesta de Spaces - Sunclare Centre

Hi Simo,
I’m sorry to hear you’ve had this experience.  
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers. 
Foreign transfer from South Africa required further documents for verification process and we received this documentation from your side after some time which caused the delay of processing the refund. Our finance team has confirmed that your payment has been refunded on 12 March 2026. Please check your payment status with your bank.
Our invoices are payable no later than on the 15th day of the month.  
If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. The late payment fee charges are valid. 
You can review the invoice and payment dates on your statement of account, available in your online account.  
A team member is in touch with you on this. 
Thank you,
Lorraine Brule
Global Customer Service at Spaces

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