Sytner Group - Sytner Select Bristol Opiniones 

We had an absolutely fantastic experience buying our new Hyundai Tucson from Synter Select, and a huge part of that was down to Andrei.

From the very beginning, Andrei was incredibly accommodating, confident and professional. He took the time to understand exactly what we were looking for, answered all of our questions and made the whole process feel straightforward and stress-free. At no point did we feel pressured, and his knowledge and confidence really gave us complete trust in the purchase.

Andrei went above and beyond to make sure everything was handled properly, keeping us informed throughout and making what can sometimes be a stressful experience genuinely enjoyable.

We are extremely happy with our new Tucson and couldn’t be happier with the service we received. Andrei is a real credit to Synter Select, and we would have absolutely no hesitation in recommending him to anyone looking for a new car.

Thank you, Andrei, for making the whole experience such a positive one!

Great buying experience with Tom at Sytner Select Bristol. He made the whole process smooth and was very helpful

Tom sold us a car today, service, attitude and communications outstanding.

Requested MOT at 9h30, showed up at 9h20, I got car back at 13h30

It was the worst experience I've ever had in my life. I asked the simplest of questions they were not answered efficiently.I had to chase the service department to a point where I was constantly almost begging for updates on my car.

A staff member by the name of Paul Conner was telling me things that were going to be done only to find that those things weren't actually done to my car. I spoke to several members of staff and they've said that Paul tends to be like this. He would just tell customers anything. When I asked to speak to the actual people that was working on my car somebody went to go and get them but then he never came back. If you know I cannot speak to them then be transparent!

He said that my car was being worked and it was a lie . The dates didn't correlate to the information that I saw on the computer. He kept telling me that it would be done tomorrow then the next day he would say the following day ,then the following day and it was still not done and when I got there.

If you don't know when parts are coming and you don't know when they're going to start my car, it's better to be transparent rather than lie and prolong it.. if you have no idea of the works that's being done on my car, don't give false information to customers.

I feel like I was scammed ,cheated and lied to and I feel like I was actually robbed. When I got there I saw 98 missed calls all being ignored on the telephone ,it just kept ringing over and over again.. They can say they were busy all they like but they weren't because a lot of them was just standing there and walking around trying to appear busy . The phone was on the lowest of volumes which says a lot for customer service.

I saw a lot of staff walking around not doing anything or chatting together in big groups whilst people are trying to call and nobody's answering because they have turned it down. So don't waste your time calling them.

I saw three members of staff Pace up and down doing nothing only to sit back down and chat to someone about things that were not work related .

For some reason the computer wasn't generating the so-called "correct pricing."
I was quoted for estimated time that the car would take. But I still didn't even know how long the car actually took because when I asked they did not provide me that information.I didnt even get a receipt printed out in the end because he couldn't find one with the correct price! One of the colleagues asked someone to help him and he said he was busy but when I observed him it didn't look like he was doing much to me.

So now there is no guarantee of anything that was done to my car apart from the stupid receipt that probably doesn't even have the correct price on it.

I don't even know what was done and what wasn't done. When I asked what the condition my car was in whether it was cracked whether it was broken completely I was told it was wear and tear or sometimes these things happen. If my car is 6 years old and you're telling me that all of that happened in that space of time, who's to say in the next 6 years is not going to happen again if that's all it took this time?
I was told by someone from the service department that people who have had these things done to their car don't usually come back again and it will probably last for the lifetime of my car. But how would you know that they probably just didn't want to come back again because they were given grief. For a car of that age it shouldn't have happened so suddenly to a point where it needed to be replaced completely .

I had a peek at something on the computer it said that it was advised to change the part because it had a crack. So why is it that nobody informed me of this? When I asked one of the staff members why does it say advised . They said that's just the word that they use ? So maybe when something is supposed to be done And it's serious Are they just calling everything an advisory Are they despite the fact that apparently The issue with my car could have led to a serious problem. Not to mention when. Unfortunately I had my car MOT there a few weeks prior. There was something that was on the advisory that at first was an immediate problem that needed to be fixed and then they said that it didn't need to be fixed. There are many people giving false information either that or they have no clue.

I was misinformed of everything and I was constantly calling over and over again. The WhatsApp chat is rubbish and it's just a complete waste of time. I made an online complaint. I didn't get a response. I apparently spoken to the head of the service department which she did log the information but it didn't really solve my problems because I still feel like I was robbed.

On the day when I did collect my car Paul was nowhere to be seen because he was off that day.DONT EVER GO TO THIS PLACE unless you want to be robbed and overpriced and scammed. I will never step foot in this place ever!

Great service
Lauren couldn’t of helped out more if she tried

Dropped my car off at 8:30am for a MOT, at 11:30 I recieved a text to say my car would be ready at 4pm. I arrived slightly early at 3:30pm and was told my car was ready, at the point of having my keys handed back to me, the guy double checked the paperwork to find out that my car had failed the MOT on a front light bulb. I first was told that I can either go get it replaced and if I brought it back quickly then I could get it retested or I had to return on Monday. Neither of those options were suitable as I had my 3 year old child with me. After a discussion I was told that the bulb could be changed but I would need to wait for the bulb to be ordered and delivered which would take 30mins. So at 5pm I was finally leaving after waiting an hour and half and being charged £36.99 for a bulb that took 5 mins to replace (Also which I was supposedly given a 50% discount for the trouble, as it would've cost double). This is the first bad experience I have had here, would've appreciated a call to inform me of the status of the MOT & the work required as no one seemed to have a clue what was going on!

My wife and I bought a car today. Tomos was very polite, professional and knowledgeable. He is the reason we bought the car. Thank you Tom.

Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of humour. He also went out of his way to accommodate our needs for the car we decided to buy. Ask for Tom and you will be happy with the service.

Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.

My new Tiggo chery 4 has been faulty from the day i picked it up, alarms going off car starting on its own and your techs have no idea how to fix them

Saw an Ioniq 5 car on Autotrader at Sytner, called them up as I was ready to go ahead and buy the car. I was put in touch with Tom Shah-Howells, who was initially very helpful and got the car ready for me to collect in a couple of days. I specifically asked if there are any recalls outstanding on the car and I was told that there isn't and even if there was, they would have that resolved before the collection. Come collection day, I am bombarded with all these extra things or that because I am not buying the car on finance they are only breaking even. After buying the car, I called up Hyundai to book a service and they tell me that there is a recall outstanding (mind you I called up Hyundai 3 days after buying the car). When I tried to get in touch with Tom to tell him this, he initially claimed he doesn't remember me or selling me the car and when I told him that there is an outstanding recall on this vehicle, he claimed he confirmed with Hyundai twice that there wasn't a recall outstanding at the time. He didn't remember me and that he sold that car but he remembered speaking to Hyundai twice, make of that what you will. They claimed to have checked on the government website, but it clearly states to check with the manufacturer which Sytner didn't do.
Today I have received an email from Sytner that they would nothing about this and I have to deal with it myself, earliest appointment Hyundai have to complete the recall is on the 16th of October, so I have to drive a car that is potentially unsafe. I will obviously be taking this further to the trading standards and the motoring ombudsman, as I have it in writing from Tom that there was no outstanding recalls in the car. I will get Sytner to take responsibility, no matter how far I have to take this.
Please check before you buy a car from here, they would be responsive when its time to sell you the car, if there is an issue afterwards, they would even claim not remembering you, clear lies!!!

I have sent several messages including completing the contact form online and contact form to start a conversation over WhatsApp with no response to book a MOT and winter check. I then called today, a MOT was booked and said 10am should be ok. When confirming I was told again that he thinks this should be ok. I asked for confirmation, which the operator confirmed I would receive (as I was unsure this was even booked). Surprise, I did not receive a confirmation email! So, still have not been able to book a MOT and winter check which I pay for within my Advantage Plus. Will unfortunately now have to esculate but disappointing as I usually I have no problems.

Very good customer service from start to finish from Joe, Arriz & Tom
Would definitely recommend

Tom was amazing help made buying a car simple

Do not buy a car unseen from the Sytner Select of Bristol. I live 4.5 hours away and thought the brand/group could be trusted but apparently not. I purchased a Mercedes E class and asked all the right questions-does it have full service history, answer yes, but no it doesn't. Asked about accident damage, was told there was none, wrong, on Mercedes portal as been repaired but I'm not sure what or how much damage. It states been serviced to Sytner Select standard but my recent service highlights excessive play in the top camber ball joint which requires changing. Salesman was slow to respond to queries. Keep clear unless you can view in person

Very happy with the service. Tom was very helpful getting the car in great condition for me to take away.

How do you truly validate 5* reviews when they are asked for whilst purchasing a card and feel pressured to provide one by the sales manager.

To then offer a 5* review and then receive such poor aftercare service.

If you can purchase a car from somewhere else I’d highly recommend that you do.

Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member

I have been a customer of Sytner Select Bristol since 2021. Back when this was Carshop. Since Sytner Select took over this branch the customer service had been great until this year when I came to book my car in for its annual Service and MOT. It took me over a month to finally speak to someone, as I was getting no responses from the enquiry forms, WhatsApp or leaving telephone messages. Everything appears to be automated where you cannot simply speak to an advisor directly. After a month of attempts I was finally able to get a booking, they however booked a day I had not even asked for or even confirmed with me this was suitable. After finally getting a response after informing this date did not work for me, they revised the date to the day I had requested. This was done with a month in advance to ensure my booking was made before my MOT expiry. It is now a week away from this day and they call to tell me the day is no longer available due to One mechanic being out on that day. This has caused such an inconvenience and stress as now I risk having my MOT expire.