Wheelbase Opiniones 

2675
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered some headphones online & they arrived the next day (free delivery!) Then decided I’d prefer the newer version so ordered them & again they arrived the next day. When I returned the originals c... Ver más

Valorada con 5 estrellas sobre 5

I bought a set of ere research wheels. Brilliant price, expertly packaged, quick delivery. Wheelbase are superb, cannot recommend them highly enough.

Valorada con 3 estrellas sobre 5

A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery... Ver más

Valorada con 5 estrellas sobre 5

Wheelbase is our local shop, but it's more than just a bike shop (they've got showers!?!) The staff love cycling and cyclists, they are incredibly helpful - and very patient. We bought our gravel... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de reparación de bicicletas
  3. Tienda de accesorios para bicicletas
  4. Ciclismo en ruta

Sobre Wheelbase

Escrito por la empresa

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 30% de las opiniones negativas

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4,6

Todas las opiniones

(2675)

148 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great communication, ultra-efficient service

Ordered some headphones online & they arrived the next day (free delivery!) Then decided I’d prefer the newer version so ordered them & again they arrived the next day. When I returned the originals communication was great, and the refund was processed quickly

14 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible.

Terrible.
Reponse you offered nothing,£250 credit,insult,i wrang about getting new ebike,PR carbon pro,guy said we have this have this bike here.cumbria.
I spoke to a guy,in the Kendal shop,
He said to me,we have the Amflow PR carbon,pro,£5400,wow i said great.
I got straight back, on the phone,i was so pleased,excited,jumping up and down,so happy,told 9 emtb guys i was getting this bike,1 in the group,had last years,model.
I was impressed with its performance.
I paid Wheelbase £2700,up front,to keep the bike,
I wasTold the bike would be, with them in Darlington shop,wed/thurs,that week.
So i waited until,Tue/ Wednesday,i wrang,asking if my bike was ready.
Went quite,no answer.
I wrang back on several occasions.
Eventually the cumbria shop guy come on,tells, me this PR PRO, was sold to someone else after i paid the £2700.
I was devastated,after complaining they offered £250 credit.
I was pissed off, the fact WHEELBASE took my £2700.
And sold to someone else, after i paid this money.
Attitude of the lads,after i complained.
The last idiot tried to shout,me down,when i said wanted my £2700 back,i call him big voice,told me it could take upto 10 days,to get my money back.
Honest dont touch them.

Norman Kennedy

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Decent company

30 de julio de 2026
Logotipo de Wheelbase

Respuesta de Wheelbase

Hey Stephen,
Thanks for taking the time to leave a review, wishing you many years of shredding
Peace and Wheelies
Matt

Valorada con 5 estrellas sobre 5

Great quality Airmatic mens shorts, fast delivery

Great quality Airmatic mens shorts. YP has been looking for this brand and the price was much better than on other sites. Delivery was super fast, I will use Wheelbase again :)

30 de julio de 2026
Logotipo de Wheelbase

Respuesta de Wheelbase

Those Airmatic shorts really do help you fly... and keep you looking fly after the ride in the pub.
Enjoy the miles
Peace and Wheelies
Matt

Valorada con 5 estrellas sobre 5

absolutely awesome bottle ...plus…

absolutely awesome bottle ...plus postage was quick too

29 de julio de 2026
Logotipo de Wheelbase

Respuesta de Wheelbase

Thanks Darren! What can we say... There's no bottle neck when it comes to posting bottles :)
Ride Safe
Matt

Valorada con 5 estrellas sobre 5

Very prompt delivery after a very…

Very prompt delivery after a very helpful conversation with the shop.

31 de julio de 2026
Logotipo de Wheelbase

Respuesta de Wheelbase

Murray, nothing bets a conversation about bikes, or at least all us at wheelbase think that!
Don't hesitate to get in touch if we can assist in the future
Thanks
Matt

Valorada con 5 estrellas sobre 5

Cracking bike shop - great staff.

Wheelbase is our local shop, but it's more than just a bike shop (they've got showers!?!) The staff love cycling and cyclists, they are incredibly helpful - and very patient.

We bought our gravel bikes from there and later our road bikes. Everyone was helpful, double-checked everything and made sure we were happy and understood the particulars of each bike.

The team own the shop and it shows.

11 de julio de 2026
Opinión espontánea
Logotipo de Wheelbase

Respuesta de Wheelbase

Matthew, I think you might have just earnt yourself an invite to drink beer and ride bikes with us!
Thanks for a top review
See you out there on the trail :)
All the best
Matt

Valorada con 1 estrellas sobre 5

Took my bike to Wheelbase Darlington

Took my bike to Wheelbase Darlington, which I purchased it from originally. It had an error 504 on the display. Waited for 2 weeks to get it booked in, they phoned me to say they can't possibly find a fault with it without racking a massive bill up so it's in my interest that they just leave it. The replacement motor was just a year old with a receipt to prove it. I phoned back to make sure they understood it was covered by warranty but was assured it's in by interest because it could cost a fortune to work out what's wrong. Fast forward to today and I took it to a bike shop in Bishop Auckland and they have called to say it's fixed with a £20 charge, it just needed a fault code cleared. I don't think Wheelbase had even plugged it in.
My plan was to get it fixed and to sell it for a new Am.Flow, I won't be giving my local Wheelbase the business and that's for sure.

1 de agosto de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Felt rushed when picking bike up and…

Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel

19 de julio de 2026
Logotipo de Wheelbase

Respuesta de Wheelbase

Hi Dave,
Thanks for making us aware of this. We can only apologise that your collection experience wasn’t as we would like. We do hope that you enjoy your new bike and please let us know if we can assist further.
All the best,
Team Wheelbase

Valorada con 1 estrellas sobre 5

Product was fine

Product was fine. But got 4 emails asking me to review my experience. Too many emails.

17 de julio de 2026
Logotipo de Wheelbase

Respuesta de Wheelbase

Hi Danny,
Glad you’re happy with the product. Yes, sorry about this we are aware of the issue and are working to rectify it. Apologies for the inconvenience!
There is nothing more valuable than customer experiences
All the best,
Team Wheelbase

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