You Know Who's Opiniones 

3653
TrustScore: 4 sobre 5

4,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de ropa

Sobre You Know Who's

Escrito por la empresa

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 72% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(3653)

227 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I've ordered from them before and have…

I've ordered from them before and have always been pleased with how my items have been packed. However, this time I was very disappointed.
The two pillows were packed well in cellophane , but the bath towel and short-sleeved cardigan appeared to have just been thrown into the parcel. They arrived so badly creased, including the little short sleeved cardigan , which now I will have to try and get the creases out which wasn't what I expected.
I hope the company will take a little more care with packaging clothing and textiles in future, after all it still cost money even though the items are cheaper .

27 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service
Recieved my 1st order and one item was missing, I emailed and with in 2 days it was sent to me. The quality on the clothes I had was fabulous and the prices so cheap. May take a little longer to deliver but worth the wait. I will be ordering from them again

10 de julio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Always something wrong

I don’t know why I keep ordering from here because I’ve ordered probably 10 times and had 1 or 2 orders that were correct!
Items missing, wrong sizes, this time I’ve got a missing t shirt I ordered for my daughter …they don’t even put a note or anything in to tell you things are out of stock or missing, youve got to be psychic or chase them which takes ages to get a response.
One upset little girl that wanted that top for her holiday!

8 de julio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Delivery took a while

Delivery took a while. The items I ordered were From clothing companies that I’ve never heard of. Clothing quality was cheap too. I’m not sure where the items are stored but there was a very weird smell coming from them. Sizing was off, I’m a size 10 and ordered one dress in a 12 but still too tight. Won’t be using again .

7 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I asked you cancel an order but instead…

I asked you cancel an order but instead I have an email saying you're dispatching it. Where is your customer service?

3 de julio de 2026
Opinión espontánea
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for your review, unfortunately you were reaching out to our customer service team regarding cancelling your order during our out of office hours. Our customer service team are available 8-4:30 Monday to Thursday and 8-2 Friday. We aim to respond to emails at the earliest convenience however this can take up to 48 hours during busy periods.
We aim to cancel orders on request however if they have entered the processing stage this is not always possible.
We do also have a free 14 day returns service.

If you need any further assistance with this order please contact customer services.

Valorada con 4 estrellas sobre 5

Great company some good quality bargains!

Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer wait. Will keep using you know who's and I would recommend.

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you so much for your review! We're thrilled to hear you had a great experience with your online order. We truly appreciate your support and look forward to serving you again soon!

Valorada con 1 estrellas sobre 5

WHERE ARE THE GOODS I'VE PAID FOR?

Despite sending messages no communication regarding the items I've paid for. Items havent even been prepared for despatch. No number to ring only a little box to send messages which are ignored.
If I dont receive the goods or a refund I'll be taking this to Trading Standards.

27 de junio de 2026
Opinión espontánea
Logotipo de You Know Who's

Respuesta de You Know Who's

We're very sorry for the frustration caused and sincerely apologise for the delay. We're currently experiencing an exceptionally busy period, which has unfortunately affected our usual quick dispatch and response times. We've checked your order, and your parcel is due for delivery today. Thank you for your patience, and again, we're sorry for the inconvenience caused.

Valorada con 5 estrellas sobre 5

Ordering was easy

Ordering was easy, delivered on time and in good condition. Product quality was very good.

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.

Valorada con 5 estrellas sobre 5

Easy site to use

Easy site to use. Arrives quickly. Good quality items. Packaged well.

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for your wonderful review! We really appreciate your kind words and your support. We look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

Great company,delivery when stated

Great company,delivery when stated
Lots of products,great value for money

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Valorada con 5 estrellas sobre 5

pleasedwith purchase great value…

pleasedwith purchase great value arrived promptly

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Valorada con 5 estrellas sobre 5

Great products and swift ordering

Great products and swift ordering

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for your kind review! It's great to hear everything went smoothly with your order. We appreciate your support and look forward to welcoming you back.

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, quick delivery, quality items for budget prices.

19 de junio de 2026
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for your wonderful feedback and 5-star rating. We're so glad you're happy with your order and appreciate you choosing to shop with us.

Valorada con 1 estrellas sobre 5

Wouldn't use again

Prices looked good and I needed a few bits in a hurry so I placed my order on the Thursday, paid an extra £6.99 for next day delivery to my workplace, parcel never showed up, I then get an email saying it will be delivered on Saturday between 12.30 and 14.30 so I drove the 14 miles to work to wait for it, surprise surprise again it never showed up, when I emailed customer services explaining what had happened and that I wanted the next day delivery fee back I got kind of rude response basically telling me it was my fault and should've ordered it earlier as they have a cut off, they don't explain this anywhere when you order and they still allow you to select next day no matter what time, no offer of delivery refund either, I won't be using these guys again. With regards to the product ordered they all seem really big for size small also

29 de junio de 2026
Opinión espontánea
Logotipo de You Know Who's

Respuesta de You Know Who's

Thank you for your feedback, and we’re sorry to hear about the frustration and inconvenience caused by your delivery experience.

We’d like to clarify that our Customer Service team responded politely and empathetically, and took care to explain how our next-day delivery cut-off times work. It was never our intention to be rude or suggest the issue was your fault. We also state at the point of selecting next-day delivery that orders must be placed before 12pm to qualify for next-day dispatch.

That said, we do understand how disappointing this situation would have been, especially given the extra effort you made to be available for delivery.

If you contact our Customer Service team, we would be happy to refund the difference between the next-day delivery charge and our standard delivery cost as a gesture of goodwill.

We also appreciate your comments regarding sizing, and will pass these on for review.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más