Horrible, horrible experience. And still continuing. We graduated college in may of 2021 and planned a move from Indiana to Denver. Contracted with Gold Standard and paid deposit of $1299.00 on 5/18/21 for a move to Denver from Indiana. Pick up scheduled between 7/11-13/21. No communication from either movers or GS. Called GS on 7/13 and spoke with Lily in customer service. She checked with scheduling department and informed me that truck was not coming and could not give a future date. We needed to be out of our apartments on 7/15 and in Denver to start new jobs. This caused incurring a tremendous amount of effort, time and money to rectify situation. Lily declared this a “service failure on GS” part and sent an email stating refund approved and would be issued within 9-12 days. There still has been no refund and there have been probs 20+ Calls. Always saying being expedited. Short staffed. Changed banking institutions. And today, 11/3/21, was informed my request was moved to head of line and would be 3-6 WEEKS again. Told this same timeline every follow up call. We are college students who graduated this year and worked 3 jobs to make this move. We need and are due this refund ASAP. .