Hello, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as GLS and PostNL to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If there's anything we can help you with, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team