If I could give less than a one star review, I would. My order has been sitting at a partner location in Illinois since 12/30. It has not moved in the past 3 days. It actually got there since the 28th. I told myself, ok, let's wait til Monday since the 28th was a Friday and they wouldn't post it til Monday, the 30th. Because it has not budged, I wrote them to refund my money. In return, they respond that the items are en route to me and I could track it with the number and link on their email. They didn't see that it's been in their partner location since the 30th and upon checking again today, I told them to refund my money and they deal with my order since it's still in their partner location. My order was made almost a month ago. It shipped out on the 11th from place of origin and got to Woodbridge, Illinois on the 28th at a few minutes after 7 am. I call BS on this company. I've ordered from them before, so I'm upset at how they are now. I'll never order from them and I no longer trust on how genuine their products are. Don't order from companies that use bots to respond to complaints.