The girls at the airport desk were wonderful. This review is for SIXT’s Claims Department. They are refusing to provide a quote for a damaged tail light caused by another driver - who admitted fault and provided their insurance details.

I paid the $5,000 excess when returning the car and SIXT assured me they would recover the cost from the other driver and refund me. That was over 2 months ago, and despite repeated follow-ups, I’ve received nothing but empty promises. Now they’re claiming I must wait for the repairs to be completed before they can send me a quote - this makes no sense at all.

Every time I contact them, they push the timeline back by "a few more weeks," and now I’m getting no response at all. I’ve called Sixt NZ from Australia multiple times, but they refuse to put me through to the Claims team. The tail light is a simple replacement - there is no body damage and it's literally a few bolt. There is absolutely no reason for this delay and lack of transparency. Avoid this company. I will never hire through this company again.

Do better SIXT NZ!