Although we arrived at a busy time, the delivery had just landed, Luke took his time to listen to what I needed relating to a new pair of walking boots. Initially I wasn’t the best customer, I hate buying new boots, but with Luke’s pleasant manner, infinite patience and just by being super helpful, I left with a well fitting, within my price range and good looking pair of boots with a smile on my face! Thank you Luke for making what for me is usually a horrendous ordeal, one of the best experiences I have had of buying boots. I hope you find some space to store the delivery and forgive me for being a grumpy git!