I ordered a tamper as a birthday present . The 2-3 day delivery took a week, too late for the birthday. I informed them that I wanted to return the item which is my right under the Consumer Rights Act.

No response to my emails or telephone calls.

Their website says 30 days return policy but warns against returning items without prior consent.

As the item was under £100, so not covered by credit card protection, I reluctantly decided in the end that I would just give it to someone else rather than risk further costs and what would probably be a protracted process try to obtain redress.