Had an item arrive on the 22/2/26. There was an issue with the product. Wrote to you on the same day. I had to wait until the 2nd of march for a reply. On the 4th March I was told I would get a refund of £20 and this would be processed as soon as possible. To this day still no refund. So I wrote to the company yesterday and was told this will be processed now and and I can expect a refund in ten days. Your customer service is totally unacceptable and nobody takes any accountability. Things go wrong, absolutely. But have a system in place where you can rectify these issues before they spiral out of hand. Very poor customer service.
Thank you for your reply. Ten business days was yesterday. Today is 12 business dsys. If this was processed on the 4th, as you say, then there must be an issue. As I haven’t had a refund. Please just refund me. It really can’t be that difficult. How can you run a business this way?