SIXT NEVER AGAIN
Hired from Auckland City Branch, arrived no one around waited and waited, finally someone came, I gave details, then finally someone else came, swap over give details again.Wanted to add wife as additional driver they wanted an extra $75, (No) Whilst being served other staff kept coming in interrupting the lady serving me, no excuse me,no nothing , then she would deal with them ,made process 3 times as long. Then a problem allocating a car as computer would not let her allocate intended vehicle, we were told as we were renting for 2 weeks allocated car had too many kilometres on it.
So we have to find another one,out comes another car just been hosed down. Turns out it is old, 2 years in fact 2024 model, old for a hire car when you are paying around $2500 for 2 weeks hire.
Sorry we get an apology but this is it, I ask for something better no it has to be this, all we have.
Then I am told if I had rented from the airport I would've been given a better car , but not from here.
Then I am shown virtually an album of damage and marks on the vehicle, wow, and am told it's because it is black paintwork. Um no its because its been hired out for the last 2 years it is old.in car rental terms
Windows are dirty get in drive off go to use windscreen washers (Nothing) maybe empty.
No USB ports for phone charging, no apple car play, we have 5 year old cars at home and even they have all this.
Terrible experience, never hire from Sixt again, I am about to hire a car for another tip, and it will not be from Sixt, do not bother go to one of the others where over the years we have had great service free upgrades and new vehicles
