Stephen

Hello Stephen,

Thank you for your feedback. We received your data through the Trustpilot tool and carefully investigated your case. We see that you contacted us regarding exchanging contact details. Most likely, either a technical issue occurred, or the instructions for exchanging information were not fully followed. Please write directly to our support email, and they will assist you promptly with this matter.

Hi Stephen,

Thank you for your feedback. We received your data through the Trustpilot tool and were able to locate your profile using the email you provided. After a careful review, we saw that you previously contacted us regarding the information exchange process, and we clarified the rules for you at that time.

Additionally, we sent you several letters containing a special offer — please check your email inbox to review them.

If you have any further questions or need assistance, our support team is always happy to help at support@okamour.com.

Hi Stephen,

Thank you for your kind review!

I am pleased to see that you found the booking process to be one of relative ease.

I hope your upcoming holiday experience lives up to your expectations and we get to see you again!

Stay safe,

loveholidays

Hi Stephen,
A member of our staff has contacted you to explain the payment that was issued. I can confirm we have paid to the claim to our full liability. I hope you understand that AutoProtect have acted correctly and any outstanding monies is between you and the road risk insurer not ourselves.
Could you be so kind to consider amending your review now that you have all the necessary information?
Jess