Vicky

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Hello,

I am very sorry to learn of the delivery experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.

At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.

Please know that we take your feedback seriously and we are committed to providing a better service next time.

After reviewing your order, we found that it was placed over the bank holidays. Unfortunately, we do not offer next-day delivery during this period. We apologize for any inconvenience this may have caused.

We have processed a refund of £4.99 for the delivery fee. Please allow a few working days for the refund to be reflected in your account. If you have any further questions or concerns, please let us know.

Thank you for your patience, my apologies once more.

- Chelsea

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

Hi Vicky, thank you so much for leaving us this awesome review!
We are so happy to hear you liked your water bottle sticker!
If you need anything in the future, just let us know :)