klant

No he estado todavía

Disappointing experience with IVI Bilbao.
We made it clear to our doctor that we wanted fertilization even if only 9 mature eggs were retrieved. On the day of the egg collection, we were told the eggs had already been vitrified – without being asked or giving our consent.

No one explained that this decision had to be made before the retrieval, and now we have to pay extra for vitrification, a procedure we never agreed to.

We feel deeply disappointed by the lack of clear communication and accountability. For such an expensive and emotional process, we expected transparency and respect for our decisions.

I am disappointed in Bont.
I followed all the steps on the website to determine the right shoe size. Ordered the recommended size and... they turned out to be (way) too big...A mistake not made by me, but by the erroneous information on your website.
Then, I ordered a smaller size. According to the EU importer in Netherlands I could return both pair of shoes of the second ones also wouldn´t fit (the least thing you can do if offering products online..)

However, now, after having bought 2 pairs of shoes, Bont tells me I can't return any of them... (as I bought them in sale. However, I was assured before buying by Bont I could return them). If your they had given me the correct information, I would never have ordered the 2nd pair.

So, concluding, Bonts customer service is shit.
Now I am stuck with 2 pairs of shoes, of which the first ones were wrongly sized because of a mistake on your part. And the second ones were promised to be returnable to me....

And I will strongly advise against anybody buying Bont shoes!

Oké, snel en milieuvriendelijk