I bought a grill
I bought a grill, and one of its parts was defective. On January 1st, I requested a replacement part so I could begin assembling the grill. Since then, I haven't received a formal response. I called customer service twice, and they told me they would send a technician, but I'm still waiting for them to do what they promised. I can't use the grill, which I already paid for and went to pick up. They haven't offered any solution since I reported the defect.
Respuesta de BAUHAUS Danmark
Hi Sola
Thank you for your review.
We understand your frustration and appreciate you taking the time to share your experience. We're glad that we’ve now been in contact and were able to find a solution. Your feedback is important to us, and we’re always working to improve where we can.
We hope to welcome you again in the future under better circumstances.
Best regards
Matilde
Varehuschef
BAUHAUS Valby
