Super mala experiencia
EDICIÓN: Lleva todo el día de ayer obligándome a eliminar la opinión, bloqueándome en instagram, mandando ahora correos electrónicos pidiendo más información para que eliminen mi opinión y de repente 5030405949494 opiniones positivas en las última 24h, un poco sospechoso...
Super mala experiencia, pido un casco de Pre Vizsla y me llega incompleto y mal escalado a 1:6, me vuelve a mandar otro y me llega más pequeño aún, sin escalar, con la resina sin terminar de curar, dobladas las antenas...
Pérdida de tiempo y de dinero (en envíos y aduanas). El producto, 10£ si me lo reembolsó, pero ahora estos dos cascos van directos a la basura.
NO lo recomiendo, ya que no tiene precios baratos tampoco.
Respuesta de 1sixthjay
Subject: Clarification and Resolution of Recent Order Issue
Hi David,
I appreciate you sharing your concerns with me. I want to address the recent situation regarding your order and the subsequent review you left. I understand your disappointment, and I would like to provide some clarity on the matter.
Firstly, I want to clarify that the order in question was not directly commissioned by you but was part of a combined shipment with another client. This arrangement was made to split the postage costs between both parties, as agreed upon at the time of purchase.
Unfortunately, the initial package was lost during transit. In response, I took the initiative to replace the lost items with a new order, covering half of the shipping costs myself to ensure your items were delivered promptly and safely. Subsequently, both the replacement order and the original package were successfully delivered to you.
It is regrettable to hear that you were dissatisfied with the items received. I take pride in my work and strive to provide quality products and service to all customers. However, I understand that issues may arise, and I am committed to addressing them promptly and effectively.
Regarding the customs charges incurred on the second order, I want to clarify that these charges are beyond my control and are determined by the customs department in your country. While I empathize with the inconvenience this may have caused, I am unable to intervene in such matters.
I am disheartened by the tone of your communication and the ultimatum presented in your review. I have processed a refund for the amount you paid and have maintained a respectful and professional demeanor throughout our interactions. Given the circumstances, I have made the decision to block further communication with you as I believe it is in the best interest of both parties.
I hope this explanation sheds light on the situation and helps to address any misunderstandings. If there are any further concerns or issues that you would like to discuss, please feel free to reach out.
Thank you for your understanding.
Best regards,