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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been a customer for a very long time and have always been very impressed by their service. The last order on 11March was delivered within 3 days ! I have been informed by them that a serious... Ver más

Valorada con 1 estrellas sobre 5

Nightmare organisation to deal with; admin hell to get them to accept vet’s prescription. Took two weeks for drugs to arrive and now just been told that their system has been hacked and all payment ca... Ver más

Valorada con 4 estrellas sobre 5

Medicine tablets not arriving early, gave them a ring . After a fairly long wait in apparent queue, a well spoken polite lady answered. She checked details and confirmed ordermade on 14th, processed 1... Ver más

Valorada con 1 estrellas sobre 5

If I could give a minus review I would do so. They took my order, sent an order confirmation and then did nothing. I chased by phone but they are only available for 4 hours a day. I sent emails but th... Ver más

Información sobre la empresa

  1. Tienda de animales

Información proporcionada por diversas fuentes externas

Our UK based website specialises in proving pet medicines online, and is run by a practising veterinary surgeon, supported by a team of dedicated and knowledgeable staff with years of animal health experience. We understand how important your animal’s health is to you and aim to provide a friendly and professional website, which allows you to make savings on pet prescription medications.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

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0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

ABSOLUTELY USELESS ...

ABSOLUTELY USELESS .... Placed an order for just under £100.00 on the morning of 14/01/2021 received confirmation with an estimated delivery date of 15th January 2021 - 19th January 2021. On 22nd January - order hasn't arrived contracted them they replied simply stating "Hi we will dispatch tomorrow, regards 365vet" what an absolutely ignorant, disgusting response - firstly they can't be bothered to address a customer and anything at all ! Secondly, they clearly don't believe it to be appropriate to offer their valued customer any explanation as to why after being advised that my order had been dispatched NINE DAY'S that it still hasn't been dispatched ! and thirdly, they clearly don't believe it to be appropriate to offer an apology for their incompetence. Absolutely disgusting organisation, completely disrespectful with a complete lack of customer support and care. NEVER AGAIN !!

22 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Went above and beyond

My cat's meds were out of stock at my usual online pet pharmacy so found 365Vet via google. The service was amazing especially considering reduced staff levels, there was an issue with the repeat prescription and they phoned me to make sure the order wasn't delayed at all. 365Vet will get my business from now on.

21 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have used 365 vet for 8 years they great.

I have used 365 vet for 8 years they are prompt to deliver the goods I have ordered, I normally ordered the drugs for my bulldog by phone the people you speak to are allways polite and helpful I highly recommend them I would not go anywhere else.

16 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not great communication

Not great communication. When my dogs medication didn’t arrive I emailed them only to be told the prescription size was too small and they couldn’t read it. I would have thought that in the 10 days since they took my money they could have sent me a quick email to tell me that rather than wait for me to contact them.

1 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very quick service

Very quick service, I ordered my cats medication on Thursday 14th May, worried as I only had enough medication until Sunday and hoped the order would arrive by Monday. I did not need to worry as the order arrived on Saturday 16th May. Very prompt and reliable service. Will definately use 365Vet again and highly recommend them.

18 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pathetic service. Tried these jokers once but not again

I ordered medication 2 weeks ago but still no items. Communication virtually non-existent. They send a message to say they don't have all the items in and the out of stock items will be delivered when back in stock but they ignore my complaint and I don't have any of the medication they have in stock anyway as nothing has been delivered after 2 weeks! I'm going elsewhere and requesting a full refund. I only tried these jokers because my usual chemist, Weldricks, plus two others I use, were out of stock and weren't getting the items I required on until a week later. I needed them urgently so tried 365vet. But what a mistake that was. I'll stick to Weldricks or one of the others as they are all great

9 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Abysmal service - go elsewhere

Ordered prescription for my dog on the Wednesday, by Saturday still no sign of it. Emailed and was told it had been sent by first class post that day. Today is Tuesday still not here. I know the post is running normally as I’ve posted two birthday cards to the other side of the country and they both arrived next day. Have emailed them again to say I want a refund as they have clearly not fulfilled the order. Absolutely abysmal service. Will not use again (only used as my normal supplier didn’t have one part of the prescription in stock).

31 de marzo de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

The website was clerly designed by a 3…

The website was clerly designed by a 3 year old, and try to upload a prescription.... forget it. I did persevere but at the finish it beat me so I had to turn to a professional operation and order my dogs medicine eleswhere.

21 de marzo de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

shabby customer service

Ordered for the first time with prescription from vet. Price was attractive but their customer service and handling processes seemed outdated - got impression they weren’t that organised. A refund was slow to be handled so will probably go elsewhere next time

4 de diciembre de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Confusion over order and prescription

Placed an order, received an order confirmation, then they emailed me asking why the order had been cancelled. I called them to say I had not cancelled the order and was told that I would have to wait until the next day as they could not check whether payment had been received. Then received the goods the next day, but received no explanation regarding the problem the previous day. Then received an email asking for me to send a new prescription for the order because the current one is out of date, but it is not.

10 de julio de 2019
Opinión espontánea

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