7or9 Opiniones 97

Respuesta de 7or9

25 sept 2025

Thank you so much for sharing your feedback — and we’re truly sorry for the confusion and frustration this situation has caused. 🙏

We’d like to clarify that all the sizes shown on our website are in US sizing, but we completely understand how this could have been overlooked during checkout. Based on your experience, we’ve already made improvements to our website by displaying “US size” more clearly and prominently to avoid any similar confusion in the future. Your feedback has been extremely valuable in helping us make this change.

We sincerely appreciate you reaching out to let us know about this issue, and we hope this experience won’t discourage you from shopping with us again. Our goal is always to make your experience smooth and transparent, and we’ll keep working hard to do better. 💛

Respuesta de 7or9

25 sept 2025

Thank you so much for your kind words! 💛
We’re truly happy to hear that you had a positive experience with our exchange service. Providing professional and helpful support is always our top priority, and your feedback means a lot to our team.

We hope you enjoy your new shoes — and we look forward to helping you find your next favorite pair again soon! 👠✨

Respuesta de 7or9

Actualizada el 25 sept 2025

Thank you so much for your wonderful feedback! 💛
We’re truly grateful for your continued support and thrilled to hear that you love both our shoes and our customer service. It means the world to us to know you have a growing collection — and we’ll keep working hard to bring you even more styles you’ll adore. 👠✨

Thank you for recommending us — we can’t wait to be part of your next favorite pair! 💛

Respuesta de 7or9

16 jul 2025

Thank you so much for your kind message!

We’re truly delighted to hear that your first experience shopping with us was a pleasant one, and that you’re happy with the two pairs of shoes you received. It means a lot to us to know that our customer service was able to assist you effectively and help address your questions.

Your support and trust encourage us to continue delivering high-quality products and thoughtful service. We hope our shoes will accompany you comfortably in your daily life, and we look forward to serving you again in the future.

Respuesta de 7or9

1 jul 2025

Thank you for taking the time to share your feedback — we truly value every customer’s opinion, even when it’s not what we hoped for.

We’re very sorry to hear that your experience didn’t meet expectations. While we clearly state our return and exchange policies on the site, we understand that international returns can be frustrating. That’s exactly why we’ve been actively working to make the process more transparent and smoother for our customers — including options like returns to our local warehouse when possible.

Your feedback about cost and accessibility has been shared with our team, and we’ll continue to improve both our communication and logistics support. We genuinely want every customer to feel confident and supported when shopping with us.

If there’s anything we can still do to improve your experience or resolve your concern, we’d love to help — please don’t hesitate to reach out to our customer support team.

Respuesta de 7or9

1 jul 2025

We’re truly sorry to hear about your experience with our return process. Your feedback is extremely important to us, and we’re actively working to improve the return experience to make it faster, clearer, and more convenient for every customer.

If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out to our support team. We’d love the chance to help.

Respuesta de 7or9

1 jul 2025

Hi there,

Thank you so much for your kind words — we’re thrilled to hear that you’re enjoying the comfort and design of our shoes! It truly means a lot to us to know our attention to detail is appreciated.

We can’t wait to have you back for more styles — feel free to reach out anytime if you need recommendations or sizing help.

Respuesta de 7or9

28 may 2025

Hello, we’re truly sorry to have kept you waiting. We completely understand how important it is to receive your package promptly—especially when it's something you're excited about.

Due to the nature of cross-border shipping, our standard delivery time is 7–14 business days. Your order was delivered on the afternoon of the 27th, which falls within this timeframe.

That said, we sincerely apologize for the wait and appreciate your patience. We hope you enjoy your new shoes and that they’re worth the anticipation!

Respuesta de 7or9

27 may 2025

Thank you for your feedback, and we're truly sorry to hear you were disappointed with the delivery time.

Please kindly note that your order was placed on May 10th and delivered on May 26th, which is within our standard international shipping timeframe of 7–14 business days (excluding any customs delays). We understand that international shipping can feel lengthy at times, but we always do our best to dispatch orders promptly and provide tracking for transparency.

We sincerely appreciate your support and hope to serve you better in the future. If you have any further concerns or suggestions, we’re here to help.

Respuesta de 7or9

Actualizada el 27 may 2025

Thank you for your feedback!

We're happy to hear the shoes arrived in good condition and that you’re pleased with their look and packaging. We completely understand your concern about the customs wait — international shipping can sometimes be unpredictable, and we appreciate your patience.

We hope the shoes exceed your expectations once you start wearing them! Please feel free to reach out if you have any questions or need assistance down the road.

Respuesta de 7or9

27 may 2025

Thank you so much for your kind words — your feedback truly made our day!

We’re thrilled to hear that you had such a positive experience with our customer service and that everything from communication to resolution met your expectations. It means a lot to us that you found our products top-notch and enjoyed doing business with us.

We look forward to serving you again in the future!

Respuesta de 7or9

27 may 2025

Thank you for your feedback.

We’re sorry to hear that the return process felt like a lot of work. We’re constantly working to improve and streamline the experience, and your input is truly valuable to us. If there’s anything we can do to assist you further or make things easier, please don’t hesitate to let us know.