Order Monday, 3:42pm with express shipping, because I wanted my package by Thursday. Express delivery supposed to take 1-2 business days, but had the package Friday at 4pm.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I got what I came for, namely picking up the online and instore purchases. It was a Sunday morning, and the staff were a little disorganised and I largely had to fend for myself without any assistanc... Ver más
We ordered our bike online for click and collect, not only was the order ready within a few days as suggested, the run down when picking up was super thorough - service was fantastic.
We organised Click and Collect. It was ready, went to pick it up and stood outside in a queue for 30 minutes before they deigned to hand over the goods Will NEVER go near this place again. The arr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Información de contacto
110 Botany Road, 2015, Alexandria, NSW, Australia
- (02) 8367 4991
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Order with express delivery on a Monday, arrived Friday
Order Monday, 3:42pm with express shipping, because I wanted my package by Thursday. Express delivery supposed to take 1-2 business days, but had the package Friday at 4pm.
No help with a store full of men
Purchased a bike a few weeks ago. At the time, there were at least five staff on the floor, yet not one offered to help load it into my car. I’m a young woman and had to struggle for about 10 minutes. I even asked one worker passing by if it would fit across the back passenger seats, but received no assistance. The store was not busy.
Very helpful…
Very helpful on the phone then followed by with email confirmation of our conversation. Thank you
I recently had my bike serviced by…
I recently had my bike serviced by “Brendan” at 99 bike’s Alexandria and wow I never knew what a good job should be like till now as the service he did on my bike is amazing&finally my dropper post is installed perfectly and I can now utilise the use of it without issue,I have to get new Magura brakes installed in the coming weeks and I know where I will be going from now on ,”it’s 99 bikes at Alexandria as I cannot praise the workmanship enough, I have spent many a dollar at various places over the years and no where have I found a mechanic so sound as the mechanics at 99 bikes @Alexandria .”Thank you Brendan”.
We had a fantastic experience at 99 bikes thanks to rory
We had a fantastic experience at 99 Bikes thanks to Rory! From the moment we walked in, he was friendly, knowledgeable, and incredibly patient as we explored our options for an electric bike. Rory took the time to understand our needs, explained all the features clearly, and gave honest, practical advice without any sales pressure. He made what could’ve been an overwhelming decision feel easy and enjoyable. Thanks to Rory, we left with the perfect e-bike and total confidence in our choice. Highly recommend asking for him if you're in the market—he’s a legend!
I got what I came for.
I got what I came for, namely picking up the online and instore purchases. It was a Sunday morning, and the staff were a little disorganised and I largely had to fend for myself without any assistance. I reckon I might have bought more (couple of tyres) had someone had the time to help me.
Online click and collect order
Online click and collect order. Super quick to make available and in store team were friendly and helpful.

Respuesta de 99 Bikes - Alexandria
I thought the safety check was thorough…
I thought the safety check was thorough and despite it being a cheap bike the bike technician really spend a good amount of time checking the brakes.

Respuesta de 99 Bikes - Alexandria
You can't go wrong with 99 Bikes
You can't go wrong with 99 Bikes. These guys rock!!!

Respuesta de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria
They had what I needed at the right…
They had what I needed at the right price and the staff were very helpful. I was in a hurry so it helped I got in an out in no time
Sooo helpful
Sooo helpful, provided me with everything I needed without try trying to make a big sale out of me. Very honest and happy to help at any time!

Respuesta de 99 Bikes - Alexandria
99 Bikes were easy to deal with and…
99 Bikes were easy to deal with and very helpful. The bike is well made and the 4 year old rider is loving it.

Respuesta de 99 Bikes - Alexandria
I needed new Shimano SPD pedals.99…
I needed new Shimano SPD pedals.99 Bikes Alexandria had the goods at the best price being a club price member paid off

Respuesta de 99 Bikes - Alexandria
My items arrived in a timely manner and…
My items arrived in a timely manner and were as described and do the job admirably.
Online click and collect
Online purchase just before Christmas! Click and collect was so easy.
Great comms with 99 Bikes
Great comms with 99 Bikes, a really good ,very bright ,small front Moon light .Highly recommended.
Click and Collect order
We ordered our bike online for click and collect, not only was the order ready within a few days as suggested, the run down when picking up was super thorough - service was fantastic.
Monique is very good and attentive…
Monique is very good and attentive salesperson. She made sure and checked everything before we took the bikes. She also suggested us to get used to ride our new bikes.

Respuesta de 99 Bikes - Alexandria
Excellent bike service and good value
V helpful advice. Did the necessary work on my bike while endeavouring to keep costs down.
Felt like the advice they offered was sensible - no hint of them trying to “upsell” or do unnecessary work.

Respuesta de 99 Bikes - Alexandria
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.






