99 Bikes - Alexandria Opiniones 172

TrustScore: 3.5 sobre 5

3,6

110 Botany Road, 2015 Alexandria, NSW, AU


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Order Monday, 3:42pm with express shipping, because I wanted my package by Thursday. Express delivery supposed to take 1-2 business days, but had the package Friday at 4pm.

Valorada con 4 estrellas sobre 5

I got what I came for, namely picking up the online and instore purchases. It was a Sunday morning, and the staff were a little disorganised and I largely had to fend for myself without any assistanc... Ver más

Valorada con 5 estrellas sobre 5

We ordered our bike online for click and collect, not only was the order ready within a few days as suggested, the run down when picking up was super thorough - service was fantastic.

Valorada con 1 estrellas sobre 5

We organised Click and Collect. It was ready, went to pick it up and stood outside in a queue for 30 minutes before they deigned to hand over the goods Will NEVER go near this place again. The arr... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas
  3. Tienda de deportes

Escrito por la empresa

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

172 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

No help with a store full of men

Purchased a bike a few weeks ago. At the time, there were at least five staff on the floor, yet not one offered to help load it into my car. I’m a young woman and had to struggle for about 10 minutes. I even asked one worker passing by if it would fit across the back passenger seats, but received no assistance. The store was not busy.

13 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently had my bike serviced by…

I recently had my bike serviced by “Brendan” at 99 bike’s Alexandria and wow I never knew what a good job should be like till now as the service he did on my bike is amazing&finally my dropper post is installed perfectly and I can now utilise the use of it without issue,I have to get new Magura brakes installed in the coming weeks and I know where I will be going from now on ,”it’s 99 bikes at Alexandria as I cannot praise the workmanship enough, I have spent many a dollar at various places over the years and no where have I found a mechanic so sound as the mechanics at 99 bikes @Alexandria .”Thank you Brendan”.

19 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had a fantastic experience at 99 bikes thanks to rory

We had a fantastic experience at 99 Bikes thanks to Rory! From the moment we walked in, he was friendly, knowledgeable, and incredibly patient as we explored our options for an electric bike. Rory took the time to understand our needs, explained all the features clearly, and gave honest, practical advice without any sales pressure. He made what could’ve been an overwhelming decision feel easy and enjoyable. Thanks to Rory, we left with the perfect e-bike and total confidence in our choice. Highly recommend asking for him if you're in the market—he’s a legend!

22 de abril de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I got what I came for.

I got what I came for, namely picking up the online and instore purchases. It was a Sunday morning, and the staff were a little disorganised and I largely had to fend for myself without any assistance. I reckon I might have bought more (couple of tyres) had someone had the time to help me.

1 de julio de 2023
Valorada con 5 estrellas sobre 5

Online click and collect order

Online click and collect order. Super quick to make available and in store team were friendly and helpful.

10 de junio de 2023
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 5 estrellas sobre 5

I thought the safety check was thorough…

I thought the safety check was thorough and despite it being a cheap bike the bike technician really spend a good amount of time checking the brakes.

24 de abril de 2023
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 4 estrellas sobre 5

All good service

Notified items in store ready for pickup

13 de febrero de 2023
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Thank you for the review Arthur!

Valorada con 5 estrellas sobre 5

Sooo helpful

Sooo helpful, provided me with everything I needed without try trying to make a big sale out of me. Very honest and happy to help at any time!

31 de enero de 2023
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Thanks so much for the great feedback and review!

Valorada con 5 estrellas sobre 5

99 Bikes were easy to deal with and…

99 Bikes were easy to deal with and very helpful. The bike is well made and the 4 year old rider is loving it.

31 de diciembre de 2022
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Hi Vanessa,

That's great to hear you love the bike!

Happy riding!

Valorada con 5 estrellas sobre 5

I needed new Shimano SPD pedals.99…

I needed new Shimano SPD pedals.99 Bikes Alexandria had the goods at the best price being a club price member paid off

21 de enero de 2023
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Hi Sasha, 

Thank you for the review!

Enjoy your pedals!

Valorada con 5 estrellas sobre 5

Click and Collect order

We ordered our bike online for click and collect, not only was the order ready within a few days as suggested, the run down when picking up was super thorough - service was fantastic.

6 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Monique is very good and attentive…

Monique is very good and attentive salesperson. She made sure and checked everything before we took the bikes. She also suggested us to get used to ride our new bikes.

7 de agosto de 2022
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Thanks so much for the great review, we hope you are loving the new bikes!

Valorada con 5 estrellas sobre 5

Excellent bike service and good value

V helpful advice. Did the necessary work on my bike while endeavouring to keep costs down.

Felt like the advice they offered was sensible - no hint of them trying to “upsell” or do unnecessary work.

14 de agosto de 2022
Logotipo de 99 Bikes - Alexandria

Respuesta de 99 Bikes - Alexandria

Thanks so much for the great review!

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