99 Bikes - Burleigh Opiniones 79

TrustScore: 4.5 sobre 5

4,4

6/110 Kortum Drive, 4220 Burleigh, QLD, AU


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The guys are always helpful but every bike we have purchased is put together very poorly. My sons handlebars came loose on the first ride causing him to crash and hurt him self quit badly and both my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Buying my daughter's new bike for Christmas was made seamless and enjoyable because of Caleb at Burleigh. He was so friendly, helpful and went out of his way to swap the bike I had bought for a smalle... Ver más

Valorada con 5 estrellas sobre 5

The website is excellent to do your initial research with. Very detailed descriptions and specifications for each bike. Then in store, even though busy, the staff were great at serving the customers... Ver más

Valorada con 2 estrellas sobre 5

Asking for a review of a product when I haven’t received it. Aus post is going to take a month to deliver to the CBD in Adelaide. It would be good if you knew what your couriers are up to.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas
  3. Tienda de deportes

Escrito por la empresa

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

79 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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Valorada con 2 estrellas sobre 5

Poor build quality

The guys are always helpful but every bike we have purchased is put together very poorly. My sons handlebars came loose on the first ride causing him to crash and hurt him self quit badly and both my bike and my partners bikes seats continually come loose and have done so from the very first rides. It's a shame because the bikes them selves are great but who ever is putting them together needs to pay more attention to the build.

3 de octubre de 2023
Opinión espontánea
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Thanks for taking the time to leave your review.
We do take safety very seriously and our very disappointed and concerned to read that you have had problems with your bikes' assembly quality.
If you could please email us on burleigh@99bikes.com.au with more details so we can look into this further, we would really appreciate it.

Valorada con 5 estrellas sobre 5

New cyclist

My bike was assembled and ready to pickup within a week very happy Declan was very helpful and knowledgeable about products and advice he gave me was very helpful .

5 de julio de 2023
Valorada con 2 estrellas sobre 5

Still waiting for delivery 3 weeks later

Asking for a review of a product when I haven’t received it. Aus post is going to take a month to deliver to the CBD in Adelaide. It would be good if you knew what your couriers are up to.

6 de junio de 2023
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Hi Simon,

I am very sorry to hear that. I have hade a look into the tracking and the order was collected by Australia Post shortly after the order was placed.
I can see from the AusPost tracking link, the order is marked as delayed.

I have lodged an inquiry with the courier to find out why this has been delayed and when this can be expected to be delivered and will update you once I hear back.

In the future I would strongly recommend reaching out to us directly if you ever have an issue, that way we can share tracking numbers via email rather than replying on a public platform.
This also gives us a chance to not only look into what is going on, but rectify the issue.

We will be in contact with you shortly.
Have a great day!

Valorada con 5 estrellas sobre 5

Super helpful and fixed on the spot

I flew up from Melbourne with my bike and when I put it together there was a wobble in the head tube. I took it to 99 Bikes in Burleigh and in the workshop Luke knew exactly what was wrong. He fixed it on the spot within 5 minutes when another bike shop was unhelpful and unable to fix it. Super impressed with 99 Bikes.

27 de junio de 2023
Opinión espontánea
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 5 estrellas sobre 5

Get a bike with these guys

Staff were extremely profession and knowledgeable. I was most impressed and made a purchase that I had not intended on doing as I entered the store.

2 de junio de 2023
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Thanks Dale for your kind words and positive feedback!

We can't wait to see you in store again soon for your first free service.

Happy riding!

Valorada con 5 estrellas sobre 5
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 5 estrellas sobre 5
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 5 estrellas sobre 5

Cruiser and eBike purchases

The website is excellent to do your initial research with. Very detailed descriptions and specifications for each bike. Then in store, even though busy, the staff were great at serving the customers and answering any questions and still no big wait times. I should have asked more questions from their knowledgeable staff but my fault for being in a rush to take my bike for a ride! Definitely will go back for future purchases and get all the information that may be needed! Well done on all 3 visits over Xmas!

3 de enero de 2023
Valorada con 5 estrellas sobre 5

Thank you Caleb!

Buying my daughter's new bike for Christmas was made seamless and enjoyable because of Caleb at Burleigh. He was so friendly, helpful and went out of his way to swap the bike I had bought for a smaller one to suit my daughter's needs. Very grateful and so happy with the quality of our daughter's bike. Will definitely be back in time to buy our next bike. Thanks again Caleb :)

19 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Great Store.. Polite Staff

Excellent in all aspects.. especially timely delivery in week pre Xmas.
One cyçle jersey was too small for recipient but staff at Burleigh Store were most cooperative in arranging for new size to be provided.

27 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Excellent customer

Excellent customer service received from Caleb. Very friendly, helpful and knowledgeable about the bikes we purchased. They have a great range of bikes and accessories and prices are very reasonable. Highly recommend.

12 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Bike Day

Declan was great to deal with from helping me pick a bike, through to delivery and pickup. The 99 team at Burleigh is always helpful whenever I am in the store. Thanks.

2 de septiembre de 2022
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Thanks so much for the great feedback, we hope you are loving the new bike!

Valorada con 5 estrellas sobre 5

Competitive price

Competitive price, great communication and seamless returns policy. Recommend this 100%

28 de agosto de 2022
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Hi Jarlath,

Thanks for your review,

Good to hear our Burleigh store could help you out!!

Have a good day!

Valorada con 5 estrellas sobre 5

Outstanding service

I recently purchased an electric cruiser bike in the colour Sage at 50% off (great price) and I absolutely love it. The service I received was outstanding. A teenage boy (sorry I didn't ask his name) was our salesman and he was very helpful, friendly & knowledgeable. I can highly recommend this store.

21 de junio de 2022
Opinión espontánea
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Hi there,

Thank you so much for your kind words and positive feedback. I'm so glad the team were able to help out and get you on the right bike.
We can't wait to see you again soon for your first free service.

Happy riding!

Valorada con 5 estrellas sobre 5

Website was accurate and item was in…

Website was accurate and item was in stock. They had the order ready the next morning. And the bonus was they were literally the only store open as it was a public holiday.

26 de mayo de 2022
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Thanks for the great review, Bonnie! So glad we were able to get your order processed quickly.

Valorada con 5 estrellas sobre 5

Phenomenal

Efficient, friendly, well priced and so impressed that the bike was built and ready to ride. Our little girl LOVES her new bike! Thank you 🙏🏽

23 de mayo de 2022
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Thanks so much for the great review. So glad to hear your child is loving her bike! Happy riding :)

Valorada con 4 estrellas sobre 5

Happy with the recent service

Happy with the recent service, however the bike still has some squeaks and the frame was supposed to have been wiped over but I don't think it was. Very minor complaints, will come back next service :)

28 de abril de 2022
Logotipo de 99 Bikes - Burleigh

Respuesta de 99 Bikes - Burleigh

Thanks for the great review. Please don't hesitate to reach out if you need any assistance in the future.

Valorada con 5 estrellas sobre 5

New Bike order online

From order to pick up experience was awesome. I was phoned everyday with an update of where bike was as it had to come from another store due ti colour as it was first my wife's bday & they delivered on the day as promised. The young man a as very polite & helpful. Once picked up in the shop at Burleigh all staff were very friendly & helpful. Highly recommend.

8 de abril de 2022

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