99 Bikes - Fitzroy North Opiniones 122

TrustScore: 4.5 sobre 5

4,5

1 Queens Parade, 3068 Fitzroy North, VIC, AU


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Conor and the team at 99 Bikes Fitzroy are bloody fantastic. I recently bought a new bike and many other bits and pieces. The service is exceptional, and the team are a joy to deal with. I couldn't re... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

unprofessional and incompetent. i went to pickup my bike in fitzroy north on australia day, a woman working there tried to overcharge me, when i already paid FULL amount online, 3 weeks before. had to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff contacted me to ask if a cheaper model would be better but I wanted the one I ordered, I was impressed they offered. The goods were available quickly and the staff couldn’t have been more fr... Ver más

Valorada con 5 estrellas sobre 5

Very good service & friendly special thanks to Matt , he is very passionate, honestly

La empresa ha respondido


Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas
  3. Tienda de deportes

Escrito por la empresa

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

122 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Always a great experience at 99 Bikes Fitzroy…

Conor and the team at 99 Bikes Fitzroy are bloody fantastic. I recently bought a new bike and many other bits and pieces. The service is exceptional, and the team are a joy to deal with. I couldn't recommend this team more.

25 de julio de 2023
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Respuesta de 99 Bikes - Fitzroy North

Thanks Ramana!

Valorada con 5 estrellas sobre 5

Easy and simple

Easy and simple, got exactly what I needed

8 de mayo de 2023
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Respuesta de 99 Bikes - Fitzroy North

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 5 estrellas sobre 5

The Staff are fantastic

All of them, but I love Conor :)

25 de abril de 2023
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Respuesta de 99 Bikes - Fitzroy North

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Valorada con 5 estrellas sobre 5

Always a positive vibe

Always a positive experience at Fitzroy North 99 Bikes in both showroom and workshop.

13 de marzo de 2023
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Respuesta de 99 Bikes - Fitzroy North

Cheers for the great review and feedback!

Valorada con 1 estrellas sobre 5

The bike brakes screech + noise when…

The bike brakes screech + noise when down hill n braking...how >? new bike did any one conduct QC?

12 de marzo de 2023
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Respuesta de 99 Bikes - Fitzroy North

We are sorry to hear that you have having this issue with your new bike. Please contact us on (03) 7000 4767 or drop into the store so we can look at having this fixed up for you.

Valorada con 5 estrellas sobre 5

Trustworthy

Very good service & friendly special thanks to Matt , he is very passionate, honestly

17 de febrero de 2023
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Respuesta de 99 Bikes - Fitzroy North

Thank you for the review Danny!

Valorada con 1 estrellas sobre 5

unprofessional and incompetent

unprofessional and incompetent. i went to pickup my bike in fitzroy north on australia day, a woman working there tried to overcharge me, when i already paid FULL amount online, 3 weeks before. had to wait more than 20 mins for another staff to sort it out, then the woman was giving me attitude when i asked about tubes, and gave me the wrong tube.

25 de enero de 2023
Opinión espontánea
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Respuesta de 99 Bikes - Fitzroy North

Hi Alvin,

Thank you for your feedback. We're sorry to hear about this experience and have passed this feedback along to the store leader. In the mean time, if there's anything we can do please email us at help@99bikes.com.au.

Valorada con 5 estrellas sobre 5

Great service

The staff contacted me to ask if a cheaper model would be better but I wanted the one I ordered, I was impressed they offered. The goods were available quickly and the staff couldn’t have been more friendly and helpful.

11 de diciembre de 2022
Valorada con 2 estrellas sobre 5

Recommended cleaning brushes scratched frame...

This morning my son purchased everything he needed to clean his new mountain bike - chain cleaner, frame cleaner, chain lube and (unfortunately) a set of Weldtite Bike Cleaning Brush Set x3.

The brushes were recommended by the staff, but when my son used them to clean his bike they scratched the crap out of the frame. The small rubber protectors on the brush did nothing to prevent the metal wire from scratching the paint.

By the time my son washed the soap away and realised what had happened it was too late.

The staff were understanding when I returned the brushes, but this product is not fit for purpose and should be pulled from the shelves.

13 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

As usual

As usual, the level of Customer support received from 99 Bikes has been outstanding.

1 de octubre de 2022
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Respuesta de 99 Bikes - Fitzroy North

Thanks you for the positive feedback and kind words Carlos.

Valorada con 5 estrellas sobre 5

Great customer service

Dealing with 99 Bikes was a great customer service experience. I bought a saddle online, collected in store. They happily fitted it while it for me and off I rode. However, I didn’t find that saddle as comfortable as I’d hoped, so the next week I went back to the store and they were very helpful in exchanging the saddle for a different model which they also fitted for me. This time I love the saddle.

9 de septiembre de 2022
Valorada con 5 estrellas sobre 5

E bike purchase

E bike purchase
Went to the store with an idea what we wanted and the girl there confirmed our thoughts. She was extremely knowledgeable and helpful ended up with a great bike.

20 de agosto de 2022
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Respuesta de 99 Bikes - Fitzroy North

Thanks Mark,

I'm so glad the team could help out and get you on the right bike.
We can't wait to see you in store again soon for your first free service.

Happy riding!

Valorada con 5 estrellas sobre 5

Roger is a great mechanic and a…

Roger is a great mechanic and a terrific service provider.

8 de septiembre de 2022
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Respuesta de 99 Bikes - Fitzroy North

Thanks John!

I'm very Glad Roger and the team could help out.

Have a great week!

Valorada con 2 estrellas sobre 5

Disappointed with service

Dropped bike for Silver Service and some adjustments. Poorly performed adjustments which made me doing it myself. Tried ringing the store/ workshop but no answer. Very disappointed. Need to look for a better mechanic who can be trusted

5 de septiembre de 2022
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Respuesta de 99 Bikes - Fitzroy North

Hi Dirk,

I am so sorry to hear about the experience you have had in store. I have reached out to the Team Leader of the Fitzroy North store who will be in contact with you to see if there is anything we can do to improve the experience you have had with 99 Bikes.

Valorada con 5 estrellas sobre 5

Good prices

Good prices, friendly

31 de agosto de 2022
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Respuesta de 99 Bikes - Fitzroy North

Thanks Pedro for the feedback!

Valorada con 5 estrellas sobre 5

Good Service

The order was ready for click and collect. The instore sales team helped me with purchasing the correct lubrication for the type of riding I do for my chain.

29 de agosto de 2022

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