Ordered a paddle and pickleballs. The paddle came, however, they never shipped the pickleballs that I paid for. Customer service went back and forth with me over a few days and asked me to provide mor... Ver más
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Consulta las opiniones de los clientes
I purchased a package of 12 indoor pickleballs. The price was good and the shipping was fast. Unfortunately, after using one, I did not like the balls as they were more like outdoor balls so I request... Ver más
I bought a Carry C7 Raw Carbon Fiber Pickleball Paddle. And it's so amazing. The pickleball paddle I purchased is an excellent product that holds its own against paddles from other brands costing ove... Ver más
Start with service, Harper and the team at A11n are top notch, so far 😉 We’ve been keeping regular dialogue, been able to answer all my questions, … building trust. Just received my items:... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
A11N SPORTS provides a variety of designer& innovative products for sports and games, to deliver happiness to people and improve athletic ability. Pickleball paddles & ball, conrnhol game, spikeball game, ladder golf game, sports training set and more…
Información de contacto
4,6
Excelente
669 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Appreciate the ease of working with the…
Appreciate the ease of working with the customer service group!
2 de abril de 2026
Made it on time for my game and it is…
Made it on time for my game and it is a very nice paddle. thanks
6 de febrero de 2026
easy to setup
18 de enero de 2026
I purchased A11n pickleball launcher a…
I purchased A11n pickleball launcher a couple of months ago. It worked great for a few weeks but then had a power issue and would not turn on. I contacted A11n customer service and they were very responsive and professional. They asked me a few questions and had me send them a video of my non-working launcher. I received a new launcher the next week. Very impressed with the quick response and follow through from the A11n team.
Matt G
16 de enero de 2026
The shipping was reasonably quick
The shipping was reasonably quick, and the cost of the item was reasonable.
13 de diciembre de 2025
Customer service was nice
Customer service was nice, but you don't ship to Hawaii.
9 de noviembre de 2025
Respuesta de A11N SPORTS
Hello Chad,
Thank you for taking the time to share your feedback, and thank you for recognizing our customer service team. We sincerely apologize for any inconvenience caused by certain limitations in shipping.
Thank you again for your support and kind understanding.
Best regards,
A11N SPORTS team
Quality product, customer service satisfactory
We received a nice quality product in near perfect condition. Communication was good, but very casual in its timing, happening over several days with some back-and-forth that seemed unnecessary. I would certainly buy from A11N again.
4 de noviembre de 2025
Did not deliver items I paid for
Ordered a paddle and pickleballs. The paddle came, however, they never shipped the pickleballs that I paid for. Customer service went back and forth with me over a few days and asked me to provide more proof by breaking Amazon privacy policies to demonstrate that they didn’t deliver it. I sent them a couple emails with proof including a delivery picture (as they requested) and am still awaiting a response. Hoping to get what I paid for or a refund.
13 de noviembre de 2025
Opinión espontánea
Respuesta de A11N SPORTS
Dear Bao,
Thank you for your feedback, and we sincerely apologize for the experience.
We have reviewed your order again and confirmed that the pickleballs were shipped together with the paddle. However, we are sorry to hear that you did not receive the pickleballs.
To resolve this promptly, we have arranged a replacement shipment of the pickleballs and will closely monitor the delivery status to ensure you receive them as soon as possible.
Thank you for your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to help.
Best Regards,
A11N SPORTS team
Customer service
Your customer service is always helpful and immediate. I appreciate the follow up regarding your products and making sure the customer is satisfied.
5 de noviembre de 2025
I worked with April in customer service…
I worked with April in customer service on a replacement part for my Pickleball Net. First of all the replacement part was reasonably priced which was great. April in customer service was very friendly and responsive. I received my replacement part yesterday and shipping was reasonable. It was a great experience and solidified my relationship with the company.
29 de octubre de 2025
Opinión espontánea
They worked with us and helped us find…
They worked with us and helped us find the specific items we needed for the quality we needed them at. I would definitely recommend.
11 de octubre de 2025
Love the nets
Love the nets! Had an issue with one and customer service was so quick to fix the issue for us!
9 de octubre de 2025
Your nets sucked and were horrible and…
Your nets sucked and were horrible and did not work
3 de octubre de 2025
Respuesta de A11N SPORTS
Dear Bryce,
Thank you for bringing this to our attention. We are very sorry to hear about your experience and deeply regret the frustration it has caused.
Our initial goal was to swiftly resolve the matter by sending a replacement, and we are very sorry to learn that it also failed to meet your expectations. Because your satisfaction is our priority, we have processed a full refund for your order. We truly hope this gesture helps to address the inconvenience you faced.
If you have any further questions, please contact us directly at support@a11nsports.com. We will be here for you.
Best Regards,
A11N SPORTS team
Ordered the portable pickleball set for…
Ordered the portable pickleball set for daughter/son in law’s anniversary. They loved it! Quality is great and customer service fantastic! April in Customer Service followed up with me and I truly appreciated her doing that. Thank you!
27 de septiembre de 2025
Opinión espontánea
Delivery time is too long
Delivery time is too long. Product didn’t ship until 7 days after order date. Shipping duration is 5 days.
3 de septiembre de 2025
Respuesta de A11N SPORTS
Hello Bob,
Thanks for bringing this to our attention.
We sincerely apologize for the delay in shipping your order. Under normal circumstances, orders are processed and shipped within 1–3 business days. After reviewing your order, we see that it was fulfilled by Amazon Logistics, which may have experienced unforeseen delays that contributed to the longer delivery time. We are following up with them to better understand what happened.
If you have any questions, please feel free to contact support@a11nsports.com. We will be here for you.
Regards,
A11N SPORTS team
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