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Be Skilled, Be Certified, Be Successful! Choose from a wide range of excellent certification courses
163 City Road, , EC1V 1NR, London, England, , Reino Unido
The Fitness Academy had a great offer for one of their courses so I decided to buy it. Would recommend to family an friends who are also interested in this line of training thanks guys
This course was the biggest mistake I have ever made. I wasted over a years worth of my time.
There are issues and incorrect information on almost every single page of the documentation provided. Information stating incorrect anatomy, anatomical terms of motion, incorrect physiology, outdated information (for example one page stated “crunches are great for spot reducing belly fat”) spelling and grammatical eras on every page, links that do not work, quizzes that mark you incorrectly for correct answers.
There is no phone number you can call for help, you can call to arrange an appointment with a tutor however for myself and others in the group there are times when you can’t get an appointment for over a week. For the phone number provided by academy of fitness, if you try to get in contact with them via the phone regarding issues with the course, you will be sent to the message bank, and ignored. However if you call to say you are a person wanting to enquire about enrolling with them, they will answer your call or return your message immediately. (Disgusting)
When you join up it is in the terms and conditions that a tutor will answer your questions about the course within 48 hours. This was almost NEVER the case, the average time taken for a reply was over a week. Very often 10-14 days, and at some points other 30 days. By the time they answer you, you can’t even remember what the question was and have wasted weeks getting ahead in the course.
Other than the one helpful tutor (Steve) many of the other tutors and assessor’s won’t even read your questions properly and will reply with something not even related to your question.
I begged to be let out of this course, and asked for a refund for the second course I had pre enrolled in (as did many others) we stated that it was unfair for us to have to pay for something with so many issues, the academy refused to let us out, even though the course failed on everything it promised to deliver.
Respuesta de The Fitness Academy
Dear Rochelle Amb,
Thank you for sharing your feedback with us. We appreciate your input and are genuinely sorry to hear about your experience. However, upon checking our records, we found no information about you as a student in our database. We encourage you to contact us directly at the provided phone number so that we can better understand and address your concerns.
There might be some confusion or a mix-up with another educational institution. We have been in the fitness education industry for 22 years, and name similarities can often lead to misunderstandings.
Our commitment to providing quality education is of utmost importance. To enhance communication, we maintain separate lines for sales, tutor calls, and student support and utilise a ticketing system to prevent calls from going unanswered.
We advertise our main 1300 phone number in all correspondence and on our website and are always contactable.
We want to learn more about your specific situation. Our team comprises multiple trainers and assessors, each with considerable expertise in their respective fields of Sport, Fitness, and Education.
Please reach out to us at 1300 650 198 at your earliest convenience. Our team is here to assist, and we appreciate the opportunity to address feedback directly.
I have sent you a private request within your review for you to send further information for us to identify you, including your email address, phone number, and student enrollment number.
We look forward to discussing your review with you in greater detail.
Sincerely,
Academy of Fitness
I am working + decided to take the course. I told my circumstances may change due to my work. I was told that I can simply send a request email to extend & they will do that. Pretended to be so easy. I paid the full amount. I couldn't study for sometime as I explained at the beginning. Then they stopped my access after 1.5yrs & then I had to go through so many emails + requests. Ended up getting rejected. They didn't extend & as usual they wanted a payment. Disappointed.. Don't trust their sales talk. Don't provide the actual service they picture
Respuesta de The Fitness Academy
You are presently enrolled in a 12-month course. The Academy had generously extended the duration of your course without any additional charges. Our dedicated customer support team has attempted to get in touch with you. Please contact our customer support team so that we can have a more in-depth conversation about your circumstances and explore potential solutions. Rest assured, our commitment is to collaborate closely with you to identify a solution that meets all requirements.
Just qualified as a personal trainer.. Great experience. The course challenged me atvtimes and i.learnt alot. There was always help when I needed it. Great company highly recommend
Honest and very professional. One of those services where you authentically get more than you expect.
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