In June I purchased some photo frames which took 3 months to arrive, but after lots of chasing they did luckily arrive. I then ordered some more at the beginning of September, thinking it was going... Ver más
Accessories for the Home
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Consulta las opiniones de los clientes
Oh Gosh, I'd read the reviews but after actually talking to Sam I decided to go ahead as she 'sounded' genuine. I feel like a fool. Over £1000 paid & now I can't get hold of her, website gone, phone l... Ver más
Like many others here, the delivery times went completely out of the window. It took chasing by phone every day to make my order a priority, but I finally received my dining table and 2x bedside table... Ver más
Repeated emails have gone unanswered, plus their website has been offline for weeks now. Visa have investigated and returned my money. Don't know what's going on with this company but I'm not going do... Ver más
Información sobre la empresa
Escrito por la empresa
Industrial Style Furniture, Vintage Style Furniture. Accessories for the Home offers you unique, quality items at affordable prices, delivered to your door.
Información de contacto
176 Egerton Walk, Ellesmere Shopping Centre, Walkden, M28 3ZH, Manchester, Reino Unido
- 0161 975 2938
- info@accessoriesforthehome.co.uk
- accessoriesforthehome.co.uk
Incumplimiento de directrices
This company is such a scam
This company is such a scam. I ordered a bean bag on July 7th, I received an order confirmation by email. The item never arrived, never even received a tracking for the delivery. After several attempts, about a month later I managed to reach a woman by phone who pretended to be surprised and said that the item would arrive in a week. As I had just read the Trustpilot reviews at that point I didn't trust her anymore, so I asked for the order to be cancelled and refunded. The lady promised she would refund me the same day. Other weeks have passed, but Klarna (the payment method I used) told me no refund has been received. I have now opened a dispute with Klarna who are going to assist me to have my money back. In the meantime, it's become impossible to reach the company by phone - they don't answer at all.
18 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Hi Maddalena
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
Please can you provide an order reference ASAP and I will look into this ASAP as I cant find any emails under this name.
We strongly advise customers leave messages so we can ring them back as 80% of the time we are on the phone speaking to customers.
Apologies again.
We have actually spoken today and the refund has been completed.
ACCFORTHEHOME
Just an absolute total farce.
Yet again I am writing another review Absolute joke. SEVENTEEN weeks ago I ordered £1300 worth of dining chairs and was told 3 weeks lead time. He we are over 4 months later, seemingly no closer to receiving them. Once I finally manage to get through on the phone line, I am then Promised every time, that the chairs will be delivered "next week" or that a tracking number will be in my inbox by the end of the week. It isn't much fun having nowhere to sit to eat your meals for over a quarter of a year. Absolutely fed up.
22 de abril de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Evening Jono
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
The chairs are scheduled for delivery this week. I will confirm a delivery date with you tomorrow.
ACCFORTHEHOME
Very disappointing – 12 weeks and still no delivery!
I ordered a bed and bedside drawer 12 weeks ago and, despite numerous assurances, I am still waiting for my order to arrive.
I have received no update emails from the company. I emailed them and received no response. I have also spoken to someone by phone three times, approximately two weeks apart, and on each occasion I was told that my order would be arriving the following week and would then be delivered. Unfortunately, the items have not materialised.
On many occasions, calling the company simply results in no answer or goes straight to voicemail.
What is particularly concerning is seeing numerous other reviews from customers describing very similar experiences, which makes this even more frustrating.
I am posting this review in the hope that it will finally prompt the company to provide a clear and honest update, and, most importantly, expedite my order.
At this stage I cannot comment on the quality of the bed or bedside drawer, as after 12 weeks I still haven't received them.
17 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Morning Elliott
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
I will look into this and get back to you ASAP.
ACCFORTHEHOME
Respuesta de Accessories for the Home
Good Morning Gareth
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Please can you provide an order reference as I am unable to find you on our system
ACCFORTHEHOME
I wish I'd checked reviews before…
I wish I'd checked reviews before ordering. As with almost every review here, the service is unbelievably slow. I avoided leaving a review for so long to give them the benefit of the doubt, but after calling week after week and being given excuse after excuse, and now having received no reply to a single one of my emails, I feel I have no choice. I ordered the Nalgora champagne bucket in mid June, and still haven't received my item.
Edited update on 20 Aug: despite the reply below I still haven't had an email or an update. I will be pursuing legal action in order to get a refund.
16 de junio de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Nicole
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We have ordered and paid a considerable amount of these with our supplier which were supposed to be delivered last Thursday/Friday however the delivery arrived without these that they would not be available now to mid September and they were sincerely sorry that the stock levels were incorrect.
Apologies it was my intention to update all our customers who had ordered this item this week.
I will email you as well.
ACCFORTHEHOME
Order not received after 3+ months
UPDATE - We were promised that this item would be delivered 3 weeks ago, we have then been chasing communication ever since. We have requested a refund, and have been ignored.
THIS COMPANY IS A TOTAL SCAM, PLEASE DO NOT ORDER FROM HERE, NO MATTER WHAT YOU ARE PROMISED BY THEM.
We will be instructing legal advise, to get our money back. So disappointing.
Order not received after 3+ months, please avoid this company
We ordered a TV stand from Accessories For The Home in May, at a cost of over £500. As of mid-August, we still have not received the item.
We have made repeated attempts to get an update, both personally and through our interior designer, with little success. Two weeks ago, one of our calls was finally answered by a staff member named Sam, who assured us the item would be shipped within a week. That deadline has now passed with no delivery and no further communication from the company. Their phone line now goes straight to answerphone, and no one has called us back, nor returned our emails.
For an order of this value, going three months with no product and no reliable way to reach the company is not acceptable. We are posting this so other prospective customers are aware before they order: based on our own experience, we would not recommend purchasing through this website until they can demonstrate they are fulfilling orders and responding to customers properly.
If anyone from Accessories For The Home sees this, we would welcome an update on our order and a resolution.
14 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Olivia
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right.
I will email you
ACCFORTHEHOME
Avoid like the plague!
As so many of the other reviews confirm, this is a sham of a company. I placed an order for over £100 in May. I had to chase and chase because nothing arrived. I called every week and was told it would be dispatched the following week then...nothing. I'd have to call again and so it went on. It was exhausting. Eventually one of 4 items ordered arrived but nothing else. When it got to August I asked for a refund on the rest as I'd lost all trust, and I had to chase this several times a week too as I kept being told it would happen then it didn't. Eventually I threatened legal action and funnily enough they refunded me that day. Terrible comms and cannot deliver. Avoid like the plague!
14 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Emily
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
I contacted you on numerous occasions as I thought I had in incorrect information and wanted to clarify this with you. I believe my colleague has also shipped the outstanding items to you today by mistake.
ACCFORTHEHOME
Order never arrived!
I placed an order over a month ago and have had no updates. I have emailed them and tried to contact over the phone but with no response.
13 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Hi Sian
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
I did leave to messages this afternoon and also sent an email advising we have a delivery of jewellery stand arriving into us tomorrow so we can ship yours out to you ASAP.
The Liman has now been shipped to you on the 14.08.26
ACCFORTHEHOME
Ordered picture frames 4th June
Ordered picture frames 4th June, order accepted then email arrives just after explaining frames on back order. After phone calls and emails finally received update! Then silence again until after 30plus days no goods, so cancelled order and refund email received. 15 working days post, no refund all emails are ghosted! Still nothing as of today relayed this to bank and started chargeback dispute, all in all not a good experience and still ongoing!
13 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Hi Philip
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We will look into this as a priority and get back to you.
I have checked 14.08.2025 and the refund has been issued
ACCFORTHEHOME
Update. I originally posted a poor review
I originally posted a poor review.
Here's an update.
The tables arrived today. Yes, it took a month - and I was worried by the other negative reviews.
BUT..... the two tables arrived today. Just what we wanted, and at 65% of the price of the same item on JL or the price as sold by the retailer.
I'm delighted with my two nkuku tables, and wanted to post an update.
Factor in the delivery time - and better price, and I'd buy again from AftH.
11 de agosto de 2026
Opinión espontánea
Product review (which finally arrived)! Hang in there.....
OK, so this is a PRODUCT review as I have already reviewed my experiences with the delays in delivery, as a lot of people have done and it wasn't great.
However, I'm delighted to say that the product (two Ranchi sideboards) have finally arrived and they are really nice and at a very good price.
So it is undeniable that this business has gone through some tough times recently but it is NOT a Scam sight.
Sam has been very honest in our last interactions (there were some missed delivery promises previously) and has done the right thing in delivering the goods (I'm sure she could have wound up the company and customers would have lost everything).
So hopefully going forward they can sort out their delivery, supply chain and financial issues (which I believe are largely resolved) and concentrate on delivering lovely original pieces of furniture at great prices.
10 de agosto de 2026
Opinión espontánea
Pay a little more. It will be worth it.
Long delay in communication or ghosted by them. We had to go through our bank after over a month of no contact from them and no refund for canceled item.
Pay a little more and use a company with a good reputation for standards and with integrity.
4 de julio de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Hi Keith,
I'm truly sorry for the frustration and the long silence you experienced. That's not the level of service we aim to provide, and I understand why you felt you had to involve your bank. Please know we take full responsibility for the missed communication and the delayed refund. I have accepted it so if there are any other further problems please let me know.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
ACCFOTHEHOME
Ordered on 29 May and have had zero…
Ordered on 29 May and have had zero updates - can you please reply with what is happening to order TVXNVRKUG?
Have emailed multiple times and called with no luck.
29 de mayo de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Marina
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
I will ring you and email you with an update on your cabinet.
ACCFORTHEHOME
We have experienced ongoing delays with furniture arriving in the UK from our suppliers, which has unfortunately affected delivery times for a number of orders. We recognise that keeping customers informed throughout this process is just as important, and we're sorry if we haven't done this as well as we should have.
Your feedback has been shared with our team as we continue to improve our communication during periods of supply chain disruption.
Thank you for sharing your experience. We are very sorry that you've had to wait so long for your furniture.
Shocking experience.
Shocking experience.
Ordered and paid for item over 2 months ago - still no sign of it.
The owner never calls back or emails with an update.
I doubt they have even ordered the item in themselves - I will be speaking to my credit card company for a refund.
7 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Evening David
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
We have experienced ongoing delays with furniture arriving in the UK from our suppliers, which has unfortunately affected delivery times for a number of orders. We recognise that keeping customers informed throughout this process is just as important, and we're sorry if we haven't done this as well as we should have.
Your feedback has been shared with our team as we continue to improve our communication during periods of supply chain disruption.
We have spoken today and it is just over 6 weeks since the order was placed and I have advised we will be in the position to book it in with you next week. If you wish for us to process a refund instead please advise.
Kindest
ASCCFORTHHOME
Item arrived, well meaning company
***updated review***
I’m updating my review following my previous one about delays receiving my item. Sam promptly contacted me afterwards and kept to her promise to keep me updated. There were still delays, with the item taking around 10 weeks to arrive (the listing states it could take 4–6 weeks), but it did eventually arrive.
Following this, Sam was responsive and kept me updated throughout. Having spoken with her, it seems the business may need more staff, which I believe is being addressed.
If you’re patient and sure of the item, I would recommend the company. Sam is well-meaning and clearly does her best to help.
6 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Evening Lauren
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right. I have sent you an email with an update.
ACCFORTHEHOME
I would give 0 stars if I could
I would give 0 stars if I could. Would really caution to order anything from this company. Never again...
Been waiting 2 months for my items now (which should have been 2-4 weeks) and nothing in sight. Zero communication or oder updates. Emails are being ignored. Phone line goes straight to voicemail.
5 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Daha
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right.
We strongly advise customers leave messages as the phone will ring through to the answer machine when we are actively on the phone with other customers. Please provide order details and I will look into this ASAP.
ACCFORTHEHOME
DO NOT ORDER FROM THIS WEBSITE unless…
DO NOT ORDER FROM THIS WEBSITE unless you don’t mind waisting your time. We ordered a chair on 29th May. After calling them multiple times and chasing by email, we’ve given up on this. After reading other people’s comments, I think we made a right call. I don’t think you ever get what you ordered. On 5th Aug, called them and requested refund. I hope we get our money back!
Also, she is so rude. She keeps lying to you by giving you hope that the goods will be delivered soon but they never arrive. She didn’t even apologize when we cancel the order and asked for refund. SCAM!
5 de agosto de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Please can you provide order details so I can check on this. I think we spoke this afternoon and I did advise the chair was now in and we could ship it today? There was no intention of being rude we have been extremely apologetic to customers who have experienced delays so my apologies if this did not come across on the phone.
ACCFORTHE HOME
After reading a few reviews I realized…
After reading a few reviews I realized that I am in the same boat as a lot of customers who ordered through this company. I ordered a desk on 27/6/26 and have been waiting since then. Called the company twice and every time a nice lady confirmed that the delivery would definitely happen next week…
Very frustrating ( I gave 2 stars cause it will be delivered next week, I hope).
Update: after 2 months and 2 weeks of waiting and going nowhere, I decided to get a refund and get my desk from somewhere else. I am a teacher and how can I work without a desk! I feel so let down by this company; the words cannot describe how frustrated I am.Goodbye AFTH! Never again.
4 de agosto de 2026
Opinión espontánea
Delay after delay on delivery of my…
Delay after delay on delivery of my furniture then after several weeks I realised I was never going to recieve it I asked for a refund which again was delayed paypal had to intervene and i received my refund all in all it took 12 weeks where they had my money
14 de mayo de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Linzi
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
We have experienced ongoing delays with furniture arriving in the UK from our suppliers, which has unfortunately affected delivery times for a number of orders. We recognise that keeping customers informed throughout this process is just as important, and we're sorry if we haven't done this as well as we should have.
Your feedback has been shared with our team as we continue to improve our communication during periods of supply chain disruption.
Thank you for sharing your experience. We are very sorry that you've had to wait so long for your furniture/refund.
ACCFORTHEHOME
Terrible Customer service
Terrible Customer service - I ordered on the 12th May and am still yet to receive my order. I was lied to initially and told it would come within a week when I first chased - this was about 2 months ago now and I have had no communication since. I have called multiple times, left voicemails and emailed at least 8 times, and no one has responded. It is unnacceptable that I have no communication, for an order that is 3 months delayed. My order number is #IN014708 - please contact me ASAP.
12 de mayo de 2026
Opinión espontánea
Respuesta de Accessories for the Home
Good Afternoon Pippa
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right.
ACCFORTHEHOME
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