Accessories for the Home 

Still waiting for my order after nearly 2 months, have emailed and left voicemails but there is no response. Really frustrating with the lack of communication.
Order no. TCKTUESQH , Nesari Rattan Hanging Chair.
This item was for a special event coming up but am left waiting and wondering if it will ever arrive.
Terrible customer service.

An update to my review of the 7th July. In spite of repeated follow I have still not received my refund (£2149.85). I was told it would take 5 to 7 days to process and it has now been 15. Five days ago Samantha promised to chase up but is now not responding to emails and the phone is not answered. I can only assume that either the company is in trouble or that they are dishonest. I have now issued a claim via the County Court.

Update on my review (after reply from store in this review): After almost three months of calling weekly and repeatedly being told the items would be delivered “next week,” I finally decided to cancel the order.

I requested the cancellation through the store and PayPal. I was told over a week ago that the refund would be authorised, but this still hasn’t happened, and store owner has not responded to PayPal’s request for confirmation.

The whole experience has left me feeling completely disregarded as a customer. The lack of communication, accountability, and basic customer care has been incredibly disappointing and, frankly, disrespectful. After being patient for nearly three months, I expected at the very least clear communication and a prompt refund.

A terrible and frustrating experience from start to finish. I certainly won’t be ordering from this store again.

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Could give no stars if it was possible. Submited an order 7 weeks ago. The delivery window stated in their website was 2 - 4 week (HA HA) should have read about this store here before buying from them. Sent many emails asking for updates (NO REPLY). Called to the costumer service number from their website, a gentle woman keep telling me each week they are "a bit" behind with their deliveries but it will be send next week for sure. Have a guess? each week a need to call again. This week their landline is off "Welcome to voicemail" message when I call. Unsure if I should still expect my order to arrive one day or if I was scammed.

I ordered for 3 chairs on the 26th of April 2026 with order number BUVxxxxxx. Today is 22nd of July 2026 and i still don't have any delivery. Sent several emails and only received one response early June informing me that my procured items are still being processes.
It is evident that this company specialises in scramming innocent people. I have asked for a refund but no one has responded.

They claimed to have done a refund. Till date there has been no refund received. I told them to send me the refund receipt and till date they have not done so.

They claimed to have a refund on the 22nd of July. Today is 3rd of August and still no refund received.

WARNING TO ALL: DO NOT SHOP THROUGH THIS WEBSITE

I have already written one review to say I still hadn’t received my order. However was eventually told by Sam that the item would no longer arrive due to a “stock error”. I now I am two months into waiting for a £1500 refund which I keep being promised is “on its way”. Look at the reviews of this shop from the last month. It’s obvious this website is taking orders it cannot fulfil OR refund. We are taking legal action but don’t make the same mistake I did of thinking “oh well, it will take longer to arrive than from other places but at least it’s cheaper”. This shop has become a COMPLETE SCAM - even when Sam replies it’s only to lie about the process.

Further to my previous review on 19th June we still have no items delivered. We ordered these for our Spiritual Area at our church school.
I requested a refund on 24th June and still nothing.
A terrible company to deal with and I'm being ignored - avoid at all costs.

Absolutely appalling service. I never write reviews but felt compelled to leave one here. Ordered an item in May that arrived two weeks late and broken. Requested a new item, kept being told it will be ready next week. Literally 4 times I have been told the same thing and have received no contact since. It's not easy to make me angry but it's genuinely utterly obscene how bad the service is.

Ordered a sofa - didn't arrive. They promised a refund which also did not appear despite chasing numerous times.

Ordered a table in January, still no sign by May, despite calling them for updates, so eventually asked for a refund. No word, so asked again 2 weeks later, then finally had to claim through PayPal as they still didn’t refund me. Finally got my refund via PayPal in July. Very disappointing, and so stressful as it was almost £500.

Placed 2 orders on 6th June to the value of almost £1200. Every time I get through to Sam by phone I’m given another set of excuses. She never sends me any information about my orders. I’ve now asked for both items to be cancelled and threatened legal action if I don’t get a refund by Monday 20th July. Worst experience I’ve ever had buying products online. Avoid this company like the plague.

I ordered several picture frames in May and these have not been delivered 14 July!, I have also had no response to messages left or emails - never answer the phone either. Requested a refund but will go to small claims court now.
Frustrated
Alison Davis

I ordered a bed frame in late March with an estimated dispatch date in April. Since then, I've called several times (whenever I could actually get through), and each time I was told that the order would be delivered soon. Unfortunately, that never happened.

What has been most frustrating is the complete lack of transparency. If there were genuine delays, I would have appreciated an honest update and a realistic timeframe rather than repeated promises that the delivery was just around the corner.

At this point, I've had enough. I'm now trying to contact them by phone to cancel my order, but it's almost impossible to get through to anyone. The customer service has been extremely disappointing, and the lack of communication has made the whole experience incredibly frustrating.

Having read so many one star reviews, the picture of how this business operates becomes a lot clearer. I have fallen into the same trap as others. Purchasing a product which appears to be very competitively priced which does not materialise after months of waiting. Same excuses given when not delivered. Order cancelled and refund note issued but no reimbursement made. I question whether this is just bad service or something more malign. Bottom line, in my opinion, stay clear of this business.

Ordered a table 6 weeks ago but no contact and no table delivered. Assume it’s about time to speak to the bank about getting my money back…

Placed an order on 4 June. The item does state it can take between 2 to 4 weeks but we are now on 11 July and I have sent multiple emails and called but had no response. Extremely disappointing. My order status remains with team as status and has not changed since the day I ordered.

Update 5/8/26 - I have still not received my item after ordering 2 months ago. Still no communication as per your response!

Don’t bother with this retailer. Item ordered. Promised 2-4 weeks delivery. 8 weeks later she’s stopped communicating with us and I’ve referred this to my card issuer. Feels like it might be a mum trying to run a business as a middle man in between the school runs. All she had to do was deliver on her promises. And communicate with her customers!

Without doubt one of the worst experiences in decades of online shopping. We ordered an Nkuku table and bench for over £1000. Delivery day came and went - we were told there was a mix up and the item was out of stock and that a refund would be processed. More radio silence, finally got hold of them and the refund was "processed" with a confirmation email. Except the money was not returned. Finally got through again to be fobbed off with promises of calls back. Still nothing. Horrendous experience and now raising a legal case.

We placed our order at the end of May, paid for it in full, and have received no meaningful update since. The order status has simply shown "With our team" throughout, with no indication of when it will be dispatched.
We have tried contacting the company by phone, email, and via the online contact form, but have received no response through any of these channels. The only time we've seen any engagement appears to be when customers post reviews here, which is extremely disappointing.
We urgently need the order by the end of next week, but given the complete lack of communication, it seems increasingly unlikely unless something changes very quickly.
The products may be excellent, but the customer service has been extremely poor. We are very disappointed with the lack of communication and would simply like an update on our order.

*Edited* order ref VNJNVKDAY

Order placed 7 weeks ago advised it would be delivered after four weeks. I have emailed and telephoned and had no reply to email and no one to answer the phone. Order ref GJRELCRQD. Please respond and let me know are you going to honour this order

High Risk!! Avoid. I ordered an item for £185 5th May - it was advised up to 10 days for delivery. No delivery and no comms 7 weeks later so I contacted them - heard nothing after several emails. When I left a bad review the owner finally got back to me and offered to ship the item or refund. I asked for a refund. 2 weeks later and no refund and no responses at all to my emails. Please do not buy from this company - even if it is a legit company it is run very badly and do not risk it. customer services are terrible and you will not receive a refund. I am sorry if there are other reasons for this being so bad but equally do not take money off people when you can not follow through. It is not fair. I have raised a dispute with my bank so hopefully I will get my money back.