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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The device seems good enough and matches the description. I'm not impressed with customer service though- I thought I'd buy direct and support the manufacturer, but a week after placing the order an... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased the Achedaway massage scraper and I’m genuinely impressed with the quality and performance. The device feels really solid and well-built, not cheap or flimsy like some others I’... Ver más

Valorada con 5 estrellas sobre 5

Bought the Achedaway massage gun. Great product. Has helped with recurring leg pain I have had over the past 4 years. Using it following cool down has also mostly removed post exercise muscle sorene... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have had a terrible experience. Faulty gun which doesn’t turn off properly once on and customer service not helping me to resolve. No way of contacting them apart from a whatsapp number that no one... Ver más

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Terapeuta de masaje asiático
  3. Mayorista de equipos para fitness
  4. Gimnasio
  5. Proveedor de equipos de fisioterapia
  6. Masajista deportivo

Escrito por la empresa

Achedaway makes innovative vibrating massage gun for muscle and fascia recovery, Boost performance and pain relief. FREE shipping on all purchases. We are excited to announce that from October 2022, Achedaway UK re-launched with a new, highly motivated team. Feel free to contact our team about any queries, we are here to help you on you wellness journey!


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

97 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 20% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Unacceptable tactics from this company…

Unacceptable tactics from this company . They forced you to buy from the local distributor store the gun , overpriced (almost 100€ more expensive)

Edit : they are double priced right now

15 de abril de 2023
Opinión espontánea
Logotipo de Achedaway

Respuesta de Achedaway

Hi there, our massage guns across Europe, US and the UK are all similarly priced.

Also this is the Achedaway.uk site not Achedaway Europe so we do not ship to Greece nor do we deal in euros.

Please send us an email at contact@achedaway.uk so we can discuss this further.

Kind Regards
Achedaway Team

Valorada con 5 estrellas sobre 5

Superb Customer Service

The customer service at Achedaway was superb. I was unhappy with the product (it just didn’t work for me) and they facilitated a no-fuss return and a full refund with good communications throughout.

20 de marzo de 2023
Opinión espontánea
Logotipo de Achedaway

Respuesta de Achedaway

Thanks for the review Richard. Much appreciated!

Valorada con 5 estrellas sobre 5

New Ownership, No Problems

I was aware of the negative reviews on here so reached out via the live chat function prior to making the purchase in search of some reassurance. I received an almost instant reply informing me that the company was under new ownership. I ordered and received the item a few days later. Everything was exactly as you would hope and expect, and the massage gun itself is better than the others I have tried. I believe that the new owners are aligned with newpb.co.uk, at least the transaction was handled by them.

No complaints from me, really good service.

27 de febrero de 2023
Logotipo de Achedaway

Respuesta de Achedaway

You're welcome Hamish and glad to hear you are enjoying your device!

Valorada con 5 estrellas sobre 5

Great experience

I have been using this in my sports massage for a few weeks now. The feedback from client's have been amazing. Not only does the heat help the muscle relax but also the clients. I have found the tool to be outstanding for tight areas to get out stubborn adhesions. I would fully recommend this product to anyone. I use along side my deep tissue work nearly every session. The clients can't get enough.

26 de febrero de 2023
Logotipo de Achedaway

Respuesta de Achedaway

Thank you Richard for taking the time to give us such a kind review. We're very happy to hear that your clients are loving the Achedaway Muscle Scraper!

Valorada con 5 estrellas sobre 5

Amazing product sturdy & powerful

Amazing product sturdy powerful… excellent for relieving muscle soreness and tightness….quick speedy delivery and fantastic customer service….

24 de noviembre de 2022
Logotipo de Achedaway

Respuesta de Achedaway

We're really happy to hear you're feeling the benefits of the Achedaway Pro Victoria! Thanks for the review :)

Valorada con 1 estrellas sobre 5

SCAM !

SCAM !! I paid for the pro gun , they charged the money of course but never arrived the gun. I wrote them 3 emails no response at áll.

24 de junio de 2022
Opinión espontánea
Logotipo de Achedaway

Respuesta de Achedaway

Hi Bakk, we're extremely sorry to hear about your negative experience with us.

We have recently re-structured Achedaway UK, with new management who are eager to help with your situation. Please contact us at contact@achedaway.uk for any questions.

Valorada con 1 estrellas sobre 5

Dreadful company and service. Avoid them.

Dreadful. Avoid this company. Ordered from their website 6 weeks ago. Paid £219. I received a confirmation of order email. Since then, nothing. I have written to them multiple times. Their website seems to be permanently down.

I did receive and email recently asking me to review their product. That's a bit difficult to do when you've not received it.

I am starting to look at alternatives to get my money back.

8 de junio de 2022
Opinión espontánea
Logotipo de Achedaway

Respuesta de Achedaway

Hi Andy, we're sorry about your negative experience with Achedaway UK and understand your frustration.

We have recently re-structured Achedaway UK, with new management who are eager to help with your situation. Please contact us at contact@achedaway.uk for any questions.

Valorada con 1 estrellas sobre 5

Order not received, no communication

Ordered product over 2 weeks ago and still haven't received it yet.
Tried emailing 4 times with no reply. I don't think communication is part of the customer service provided.
Some indication of when my order will arrive would be useful but I don't hold high hopes

1 de junio de 2022
Opinión espontánea
Logotipo de Achedaway

Respuesta de Achedaway

Josh, we're extremely sorry to hear about your negative experience with us.

You are more than welcome to contact us at contact@achedaway.uk for any questions. We have a new management team who are ready to help.

Once again, we deeply apologise for the inconvenience

Valorada con 1 estrellas sobre 5

Product Not Received - No Support

Did not receive the product and despite chasing, there was silence from the manufacturer / seller. Was supposed to be a birthday present and now I have to chase the money I paid. Was hoping for better service.

31 de mayo de 2022
Valorada con 1 estrellas sobre 5

Scam

Scam. Never received my order and no reply from emails asking for refund. Will be pursuing and taking action against this company.

23 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order was confirmed on the 26 April

Order was confirmed on the 26 April, I still hadn't received the order by the 7 May, so I emailed Achedaway, they replied on the 8th saying I would receive the order within the week, it is now 8.30 pm on the 13 May and I have still not received the order or had an email saying when the delivery will be, very poor service.

13 de mayo de 2022
Valorada con 1 estrellas sobre 5

Terrible

Terrible - company is clearly barely operating. Have not received the goods and no answers to any contact with the firm. No answer to calls either. Do no purchase from the company

11 de mayo de 2022
Valorada con 1 estrellas sobre 5

Worst customer service ever

Worst customer service ever. Took more than 12 days to arrive. When contacted customer service a guy answered the phone as if the woke up from sleep. It’s a standard mobile number which connect you to somewhere in Europe. Told me shipment was from Germany only to find out after complaining to Klarna that it’s coming from China. Then seller tells me 22 days later how they have more than one distribution centres! Total rubbish, product came and it’s useless. Waste to time, money and effort.

4 de mayo de 2022

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