Activepeaks 

Why 4 out of 5 ? Happy with ordering process and with product , when it arrived....there was a tracking system but this just showed that the package had not been collected for many days . It seems it is a Dutch company and we presume the item came from the Netherlands. We complained about the long time and received an email saying it was now progressing and it did eventually arrive in time for Christmas .Maybe the company should look at using a different shipper.

We bought a Christmas present for our son on the 25th November and when we contacted them on the 27th December to swap for a larger size they refused to take it back. We have spoken to them and explained and they are still refusing.
Shocking customer service!

Awful company, clothes are so small it’s impossible to get a size that fits I am usually a large, the large arrived was more like an S, they sent me a link to get a replacement at a much reduced price but the XXL want much bigger than the first jacket, quality of the coat does not match the image and now they won’t accept returns for a refund. Terrible service saying that a replacement offer cancels right to return

Contacted customer service regarding this issue only to be told my consumer rights are not valid because you ordered a replacement.

I bought a fleece jacket on the 8th December it didn’t arrive till after the expected date. I thought I was buying the product from Amsterdam but no it was been delivered from china. I found out from the tracking. It had to go through several custom checks. Don’t be in a hurry for the delivery I was luck it took 13 days at Christmas. It could have been a lot longer. Overall the product is excellent of very good quality.

Never be buying from active peaks Netherlands again what a scam company they are. Been emailing them constantly they won’t send me a return label l sent the parcel back to active peaks by eviri then been told it’s been held because there’s a duty fee and tax fee at customs and active peaks won’t refund me until l send parcel back how the hell am ment to send back if active peaks won’t pay the duty and tax fees to return by courier by my self disgrace of company active and they don’t communicate when l emailed it takes ages for them to email back .

Customer service were quick to reply to my delivery worries in the run up to christmas and the product was well received! Would recommend

The worst customer service ever. This is one big scam, they sent a Large jacket that was tiny and despite me providing evidence the dimentions of the jacket were significantly smaller than their size guide and there for item was faulty, they wouldn’t even exchange for a larger size, as I was 31 days after receipt so 1 day over (it was a gift)
Have reported to trading standards, and will be pursuing further.
DO NOT BUY FROM THIS COMPAMY

Beware! This company is fraudulent. They advertised the jumper I purchased as wool. It was 100% acrylic, with no wool content at all. They will only offer a refund if I invest £20 or so in shipping the product to Asia (almost half the cost of the jumper). The company is based the Netherlands and no where on the returns terms does it state China. So - miss-sold and charged for it. I am reporting to trading standards. It's also terrible quality - the seams don't line up...

‼️‼️Stop, do not purchase, scammers‼️‼️First of all my items were very late, such slow delivery should have let me know what to expect, they arrived, packaged in cheap Ali Express packaging, and they are horrible, the feel is cheap, the stitching is dreadful and they were the grand total of £14 on Ali express, and if I had of ordered them from there myself I would have received them for Christmas.
So I asked nicely if I could return them, I was then told yes of course, but that the buyer pays the postage return, fair enough, but this return is to Asia 🤣 yes that is correct, I have to pay to ship these crap jumpers from Ali express which I bought from a company in the uk 😉 back to Asia, or I can have %30 off my next order of crap I want to order, no thanks. I will pop them into the Salvation Army and see if they have any use for them. Terrible quality products, terrible customer care and just terrible in general. Don’t waste your hard earned money on this trash.

We were unhappy with the time taken for the item to be delivered. After we sent a message to the company we received a reply from Frida and the item came the next day.

Good and accurate updates on the status of order. Arrived in time for Christmas. The person receiving the gift was very happy.

Once the order was placed the updates on the despatch and journey of the items was very helpful. The length of time until delivery was a fair while, clearly not the fault of Active Peaks, but the delay made their 'updates very useful - thank you!!

Made the mistake of not checking Trustpilot before buying. Not sure if some of the corresponding positive reviews that appear alongside negative reviews are genuine.

The company website leads us to believe that is based in Europe, but ships from Hong Kong, and expects us to make returns to China at our expense.
Heated Gillet arrived poorly packaged, with no tags, no garments care labels, no instructions. Sizes not as advertised – too small.

On taking it up with the company they have done their best to deter a return offering various discounts – as mentioned by others.

Returns for inspection and then refund have to be made to China at our own expense. Despite repeated requests that have failed to confirm that they will refund return shipping costs.

Have passed the matter to my credit card company.

I ordered the wrong size. Product arrived christmas eve. I emailed straight away not expecting a reply. Freya replied immediately but my worries to one side and service has been exceptional. All sorted with a professionalism I have not received from any other company. Will definitely be using you again. Thank you Freya .

Super easy to use the website and my boots arrived in good time. Very happy with appearance and quality

Slow delivery as previously noted
Returns discouraged by offering a small fee for change in size ( ? They say more sustainable ) but I do like my trousers although they come up small and I need a bigger size

I won’t be using this company again and advise you not to do so either!
The sizing on a safari gilet is totally deceiving. A size 2XL is no more than a medium. The company will not help as I was beyond the 30 day returns window- having bought the gilet
as a Christmas present.

Beware of this company. The products are not as described.
The return process is designed to be difficult, and to promote you taking up a “refund offer” from Active Peaks.

I've never written a negative review before as I'd considered myself a people pleaser but I wish I had checked Trust Pilot before ordering a jumper for £40 plus pounds from what I thought was an EU company. First red flag, no confirmation email. I don't know if the item was coming but the money went from my bank. Second red flag I saw in passing the same jumper advertised on Temu. Sure enough when it arrived the colour, quality and cut was not as advertised. The website feels like a front. Buyer beware. They did communicate well re the refund but it has been exactly as described on these reviews. Keep the item and get 20% or send to Asia. I would say they are trying to pull the wool over your eyes, except, unfortunately, the jumper wasn't wool!!