Activepeaks 

Respuesta de Activepeaks

21 feb 2026

Hi Anthony,

Sorry to hear about the difficulties you faced with your order. We appreciate your honesty and will use this feedback to make future shopping experiences smoother.

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Bruce,

We’re sorry to hear that your purchase did not meet your expectations. The concerns you’ve raised about sizing and tracking are taken seriously, and we appreciate you bringing them to our attention. We’d welcome the chance to discuss this further and find a suitable solution.

If you’d like, our customer support team at support@activepeaks.co.uk is happy to help resolve any issues.

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Robert,

Thank you for your kind words! We’re thrilled the garment reached you promptly and that it fits well. We hope it becomes a favourite in your wardrobe!

Sincerely,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi,

Amazing to hear—thank you for sharing! We’re delighted we could respond promptly and arrange the new size straight away. Knowing you’d recommend us is the biggest compliment!

Kind regards.
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi,

It’s fantastic that your item is both warm and light, giving you total freedom to move around. We love hearing that it’s a perfect fit for your activities!

Sincerely,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Anthony,

Thank you for your feedback! We’re really sorry for the delay and the sizing issue, but we’re glad we could sort a replacement free of charge. We hope your new item fits perfectly and that you’ll enjoy it!

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Steve,

We’re so happy to hear you’re pleased with your gloves! We’re glad the sizing replacement went smoothly and that the first pair could be passed on to your daughter—it’s always wonderful to hear happy endings like this!

Best regards,
Team Active Peaks.

Respuesta de Activepeaks

Publicada el 13 feb 2026

Hi Paul,

We love hearing about speedy deliveries and hassle-free shopping. Thanks for sharing your experience—have fun with your new item!

Cheers,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Karen,

We’re over the moon that we could help with your sizing issue and that your replacement arrived smoothly! It’s fantastic to hear you love your product and had a friendly, efficient experience with our team. Thank you for sharing your happiness!

Forever grateful,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Tina,

Thank you for taking the time to leave a review! We’re thrilled that our customer service met your expectations and that your delivery was seamless. Your feedback means a lot to our team.

Best,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Wendy,

Thank you for taking the time to leave this review! We’re thrilled that our team could make the return process smooth and that your replacement arrived safely and promptly. We’re so glad you’re satisfied with your experience.

Sincerely,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Sarah,

We’re so glad to hear you’re pleased with both the quality and the quick delivery. Thank you for taking the time to leave a review!

Best regards,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Olivia,

Thank you for your lovely feedback! We’re thrilled that you’re happy with the product and the way it arrived. Have a fantastic time on your hikes—we can’t wait to hear about your adventures!

Cheers!
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi,

Thank you for your kind words about our hoodies and for letting us know about the delivery issues. We’re very sorry your package was left at your door without notification, and we’re actively looking at ways to provide better tracking and more secure delivery for all our customers.

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Nick,

We really appreciate you taking the time to leave this review. It’s fantastic to know the shorts are comfortable, the gel padding is effective, and you feel you’ve got great value. Happy cycling!

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

13 feb 2026

Hi Harry,

Thank you for your feedback, and we’re very sorry for the delay and any inconvenience caused. We’re looking into your order immediately to understand what went wrong and make sure your jumper is delivered as soon as possible. Your patience and understanding mean a lot to us.

If you’d like, our customer support team at support@activepeaks.co.uk is happy to help resolve any issues.

Sincerely,
Team Active Peaks.

Respuesta de Activepeaks

7 feb 2026

Hi Brian,

Thanks for sharing! We’re thrilled the item is a good fit and that you’re happy with the quality, even with the long journey it took to reach you.

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

7 feb 2026

Hi Terry,

We’re thrilled your experience was a great one from start to finish! Freya will be overjoyed to hear your kind words.

Cheers,
Team Active Peaks.

Respuesta de Activepeaks

7 feb 2026

Hi Carole,

We’re very sorry for the mistakes with your order and for the frustration caused by the returns process. Your feedback is important, and we’d like to assist you directly to make this right.

If you’d like, our customer support team at support@activepeaks.co.uk is happy to help resolve any issues.

Kind regards,
Team Active Peaks.

Respuesta de Activepeaks

7 feb 2026

Hi Gary,

We’re truly sorry for the experience you’ve had and completely understand your frustration. We know delays, sizing issues, and return costs can be very disappointing. If there’s anything we can do to help with your refund or future orders, please don’t hesitate to get in touch at support@activepeaks.co.uk we’d really like the chance to make things right.

Kind regards.
Team Active Peaks.