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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used Addheat for a variety of projects, large and small, for many years. Their service ie excellent including their customer service. They are 100% reliable and very fair with their prices. I h... Ver más

Valorada con 5 estrellas sobre 5

Adam and Dan were absolutely brilliant when we contacted them recently after our old boiler broke down. They were really quick to respond, explained everything as they went along and kept us fully inf... Ver más

Valorada con 5 estrellas sobre 5

We used Addheat last year to replace our oil fired boiler. Very quick response to our request for a quote, work was completed in one day with another short follow up visit. Their work ethic was exce... Ver más

Valorada con 5 estrellas sobre 5

The team were very professional and they went above and beyond in sharing their knowledge of how everything works. Andy, Dan and Sam did a fabulous job installing 3 new radiators and a heated towel ra... Ver más

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4,8

Excelente

TrustScore: 5 sobre 5

73 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(73)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The team were very professional and…

The team were very professional and they went above and beyond in sharing their knowledge of how everything works. Andy, Dan and Sam did a fabulous job installing 3 new radiators and a heated towel rail for us, as well as a thermostat. They were also very respectful of our space and left it all looking neat. We're so pleased! We wouldn't hesitate to recommend AddHeat to anyone. Thank you! Anna & Gabri

28 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Andy from Addheat is outstanding.

Andy from Addheat is outstanding.
He called again, this time to remove a radiator and fit a towel bar. He was so charming and helpful. He even helped tighten some of the other bathroom fittings while he was here.
I thoroughly recommend Addheat and wouldn't dream of using anyone else.

17 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Proper reliable professionals

We use Addheat on a regular basis for our oil boiler and have used them for bathroom plumbing etc. Adam and the team are wonderful, always do a brilliant job when we need them and are friendly and professional. They are quick to come out and turn up when they say they will, plus they never leave any mess. I highly recommend them.

25 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast, efficient and brilliant job

Adam and Dan were absolutely brilliant when we contacted them recently after our old boiler broke down. They were really quick to respond, explained everything as they went along and kept us fully informed. We decided to opt for a new boiler and they were just brilliant in organising and installing that for us. Lovely people too. Can’t recommend them highly enough.

11 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very Disappointing.

Engineer came out, spent about 5 minutes looking at our boiler said he would send me a quote, didn't arrive I called and they said they would send it, still didn't arrive. A month later still no quote but I get a phone call and email saying if I don't pay the bill within 48 hours they will add £50 to it!! I never received the bill in the first place. Called them and they sent me the bill for £118.00 and said yes that's our call out fee which needs paying still no quote.
Thank goodness I didn't leave my boiler repair to this company, a month later I would still be with out a working boiler. I always like to support family business its such a shame this one treated me like this. I just will never use them again.

Thank you for your reply, and I “would like to draw your attention to” my review is 100% accurate. The only time you have contacted me was yesterday chasing payment over a month after the engineers visit, it was during this phone call you asked if I still wanted a quote. I had the work done to my boiler 2 weeks ago not the day after. I really don’t think a customer should have to chase twice for a quote and still not receive one.

As for your invoice, the date on it is the 1st March which is 7 days ago not a month ago.

6 de febrero de 2024
Opinión espontánea
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Respuesta de Addheat

Good Afternoon Mr Thornhill - Im very sorry to see your poor review. We always value customers feedback however we feel that your review isn't accurate.
I would like to draw the attention to the fact that you never chased the quote - and when we spoke to you and asked if you would like the quote sent over you actual advised us that you had had the work carried out the very next day - so therefore we were unable to help you further with your issue.
We do try and go above and beyond for our customers and so if you had communicated with us your concerns after you had received the first invoice we would have, in the office been able to rectify it for you.

We unfortunately have to charge a late payment fee when invoices haven't been paid after a month when we do not know the reason why - again if you had called to communicate this we would have been happy to come to a resolution for you.


Valorada con 5 estrellas sobre 5

Boiler installation, great price, quick and tidy.

Mark was on time, tidy and finished the boiler installation quickly and without fuss.
Price was very competitive and the staff in the office were very helpful with all queries. Would be happy to use again.

19 de febrero de 2024
Opinión espontánea
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Respuesta de Addheat

Thank you Chris

Valorada con 5 estrellas sobre 5

Very professional

Very professional

Always very professional and they always clean up after themselves!

12 de febrero de 2024
Opinión espontánea
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Respuesta de Addheat

Thank you for your review

Valorada con 5 estrellas sobre 5

Very quick and efficient service

Andy came just before Christmas and did a great job in getting boiler repaired. He then found that the pump had failed and went straight back to the depot and brought a new one and installed it. Very relieved to have heat over Christmas, so thanks very much to Andy

22 de diciembre de 2023
Opinión espontánea

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