Advwin Opiniones 

Spent $463.58 on an incubator that started over heating 20 days into a hatch( 20 days after purchase ) . Advwin would like me to show a video of the overheating and malfunction which is impossible to film and was also instructed to reinstall the broken part for the video . This company takes no responsibility for there products or customer welfare giving dangerous and stupid advice .
Buyer beware

Do not buy from this company. I bought a display cabinet. It came with a dent, a scratch in the acrylic, covered in marks that couldn’t be removed and once assembled there were gaps and parts that shook/wobbled. My dad who is a carpenter of 50 years said there’s nothing he could due to fix it and described the cabinet and the quality as ‘junk’

I reached out to advwin to try and get a refund and like many of the other people that have left reviews did not receive one. They offered a $20 refund for the dent and scratch (the cabinet was $140). They told me to re assemble the cabinet to fix the gaps and wobbles which I did and it made no difference. After telling them this they essentially told me to try again. It seems others have had success through Consumer Affairs which is who I will be contacting.

If you’re looking for cheap furniture, don’t waste your time on Advwin, just go to ikea.

Apparently 12 months is all you should expect from an Advwin recliner

We purchased two Advwin recliner chairs through BIG W in August 2025. After approximately 12 months of normal household use, one developed severe lumping and bunching in the lumbar padding. The lumps are roughly golf-ball-sized and dig into the base of my back, making the chair extremely uncomfortable and effectively unusable.

When I raised the issue, Advwin rejected my claim and described the deterioration as normal wear and tear. Their response stated that the chair had already met expectations after approximately 12 months of use.

Think about that before purchasing. According to the seller’s own assessment, a recliner chair that has become uncomfortable and unusable after just 12 months has apparently provided an acceptable level of service.

We paid good money for these chairs and reasonably expected them to last for years, not just one year. I certainly cannot afford to replace recliners every 12 months.

To make matters worse, the seller acknowledged that the issue could not be properly determined from the video supplied, yet still rejected the claim and offered just $50. That is not a meaningful remedy for a chair that can no longer be comfortably used.

BIG W has now intervened and is assisting with the matter, but the response from Advwin has been deeply disappointing.

If you are considering buying an Advwin recliner, ask yourself whether you would be satisfied with a product that the seller considers to have met expectations after only 12 months.

I will update this review if the matter is resolved satisfactorily.

I purchased an ice machine from this company only a few months ago, and it’s already started playing up. Since it’s still under warranty, I recorded a video of the fault and sent it to their customer service. After multiple messages, I’ve received absolutely no response.

The lack of after-sales support is appalling. Looking through the reviews, it’s disappointing to see so many people reporting similar experiences. It’s even more frustrating that major retailers like Bunnings continue to stock these products despite the ongoing complaints.

If you’re expecting a company that stands behind its warranty, I’d avoid this one. Save yourself the hassle and buy from a brand that actually responds when something goes wrong.

This company is absolutely hopeless. Purchased an item via Bunnings Marketplace and had no end of trouble getting it. In the end they offered me $30 as compensation for the inconvenience. But instead of processing this back to my payment method they somehow managed to get a Credit Note issued via Bunnings Market place. Over 10 calls and dozens of emails to both Advin and Bunnings Marketplace achieved nothing. I cannot use a credit note as I don't have an account with Bunnings. Advin are a 3rd party seller. The whole experience has left me absolutely confirmed that I will NEVER BUY ANYTHING FROM ADVIN OR THROUGH BUNNINGS MARKETPLACE. This all started at beginning of July and as it is now September I give up. So disgusted by the whole affair.

Advwin is an absolute liar. They advertise in many stores like BIG W, WOOLWORTHS, Harvey Norman... with free delivery within 2 or 3 days. At checkout, you find they charge $28 for delivery, which takes at least 10 days.
Image of Advwin 3800PSI Pressure Washer, Adjustable Pressure Max 8L/min, 2200W with 8m Hose, Orange.
Advwin Pressure Washer
Advwin 3800PSI Pressure Washer, Adjustable Pressure Max 8L/min, 2200W with 8m Hose, Orange
Base price
$119.90
Delivery fee
Free
Total
$119.90
Finally, they add $28 for delivery, making the total payable $147.90
They are liars in all their words!

Recently bought a dog seat cover that turned out to be faulty. They’ve been wasting my time with emails and refusing a refund. Offering $20 . Will be reporting to consumer affairs today .. edit after reporting them to consumer affairs, scam watch and to my credit card company I got a full refund.

This has been one of the worst online shopping experiences I’ve ever had!

I purchased an item through Bunnings Marketplace, but the seller was Advwin Trading. My order has been delayed by more than a week with no meaningful updates. When Advwin contacted PFL, the freight company, to try to expedite the delivery, PFL reportedly responded that they would need 2–3 days just to locate the parcel. If a freight company can’t even locate a customer’s parcel, that says everything about their operation.

Customer service from both PFL and Advwin Trading has been virtually non-existent. There is no practical way to speak to anyone. They hide behind online enquiry forms that, in my experience, lead nowhere. There is no accountability, no communication, and no urgency to resolve customer issues.

I did not choose PFL—they were appointed by Advwin Trading—but both companies have failed to provide an acceptable level of service. Delays can happen, but the complete lack of communication and support is inexcusable.

I strongly recommend avoiding both PFL and Advwin Trading. If you are buying through Bunnings Marketplace, check who the actual seller is before placing your order. Had I known it was Advwin Trading using PFL, I would have bought elsewhere.

DO NOT USE THIS COMPANY
I bought a desk and the pre drilled holes to attach the desk top are misaligned and they are blind to the photos I am sending them so they don’t have to issue a refund or replacement. I wish I googled their reviews first! RUN AWAY

DO NOT USE THIS COMPANY!! They will rip you off ! I ordered an exercise bike via Kmart Marketplace. It arrived broken and they have refused to refund me , instead sending me out a new part which is impossible to install. I have emailed them numerous times and their service is completely unsatisfactory.

Walking pad broke within the warranty period and the company refused to refund and expected me to fit a new motor to the machine

I ordered a bed frame through Woolworths Everyday Market from seller Advwin Trading Pty Ltd, but it was delivered to the wrong address. Despite providing evidence that my order confirmation showed the correct delivery address, the seller claimed that I had entered a different address at checkout and refused to provide any evidence to support this claim. They stated that because the parcel was delivered to the address on their records, they had fulfilled their responsibility and would not offer a refund or replacement. They also directed me to contact the freight company myself instead of properly investigating how the delivery address and recipient details differed from my order. The lack of accountability, investigation, and customer support has been extremely frustrating and disappointing.

I bought a shelf off Kogan from this company which was $271 after shipping. Took 2 weeks to arrive which was fine except that because it took so long it becomes harder to dispute the transaction. The shelf itself was unbuildable, did not come with any tools as promised in the listing, the wood was cut poorly meaning screws were misaligned making the shelf very wobbly and there were big gaps in places. The glass it came with was 14kg which was more than half the weight of the shelf itself making it very unsafe to install as the shelf itself was already super wobbly. I ended up not installing it because I was afraid the whole shelf would tumble down and break my floors. I tried to contact the buisness (both Kogan, Advwin and my bank) to get a refund and have them haul away the usless shelf but they have such poor communication time. They take over 3 days to reply and im infuriated, they ask for evidence which I have submitted but they ask for more, FOR CRYING OUT LOUD I'VE GIVEN YOU GUYS 5 VIDEOS. don't buy from websites with poor customer service because it will make you want to pull your hair out.

I have received a faulty electric cleaning ride on.
They are trying to stall replacing it. They do not listen to what you tell them the problem is.
They keep sending videos etc.
I will be going to consumer affairs & KMart if they do not fix the problem shortly.
Time wasters! Wish I had read these reviews before I ordered through KMart!!!!

Do not buy from Advwin !
I bought a dough machine, the hook was stuck in the machine and the control panel is faulty. They offered me $30 !!!
The machine is broken!
Now they won’t answer my emails.
You can’t even call them.
Stay away from Advwin

DO NOT BUY anything from Advwin, unless you want to get scammed. We bought a sofa bed, which not only had different (smaller) dimensions than was advertised, but broke upon assembly. We emailed Advwin, who sent us a spare piece... Which broke AGAIN upon assembly, in the same spot. They tried to cheat us out of a refund with a weak and unprofessional argument, but legally – they HAVE TO PROVIDE A REFUND in circumstances like this. This company and the people that run it are useless, and they are selling pieces of junk.

I ordered on Big W marketplace an Advwin heater. I received a faulty product I followed their instructions they received there video footage on the 22nd April and they are still refusing to replace the heater or give me a refund
I have received numerous emails requesting a video 🤷 sent and received by them 4 times they finally reviewed the video today and replied asking for more footage stating the heater was not properly installed.
The only installation required for this heater is to put the legs on place in a level safe position it still doesn't work!!
NEVER AGAIN WILL I BUY FROM ADVWIN

Bought a walking pad through Bunnings Market Place. Received it, however, the remote to make it work, didn't work. Reported it to them with video proof. Took over 2 weeks to get back to me after I had to follow them up again. Stated they'd send me the part from China that would take 4-5 weeks. I stated no they can fully replace my product, quoted Australian Consumer Law. They refused, emails going back 4-5 weeks arguing this. ADVWIN still did not ordered the part from China. Advwin finally accepted my return but stated they had to deduct return shipping costs, again not allowed to do that under Australian Consumer Law. I put a complaint into PayPal about them after I had returned the product and they did not refund me straight away stating I had to wait one week for them to review the returned item. They cannot do this. I received my full refund from PayPal. Please look at reviews before purchasing from this company.

This company is a REAL SCAMMER! they have Terrible products, they don't want to give you the Refund, which in America is a Protection to consumers, I bought their FAN , I paid $100.98, I got the Fan I turn on and is Soo BAD no wind power, right away I sent emails asking for the Return Label, till today in 48 hours Nobody contacted me.
I complained to FEDERAL TRADE COMMISSION ReportFRAUD.ftc.gov

We Have Your Report!
Report number: 200220353
I also called my CAHSE and they will help me to get my Money BACK
Now before I place an order Online I will check the Reviews - I hope they wont Steal money from decent consumers
Very Upsetting

I ordered an air fryer from Advwin through 3 different online suppliers, and Advwin cancelled the order after 2 to 3 weeks after accepting the order.