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Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

10 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 37% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Can cause lung and respiratory issues …

I got in touch with them about getting my money back BEFORE they even sent my items and they tell me they can’t do anything because the items are on their way, they are not on the way at all. Plus these ionizers can have health implications causing lung issues and respiratory problems, which they obviously don’t clarify on there website because if they did they wouldn’t sell anything. I wouldn’t have bought anything if they had mentioned on the website that they are not suitable for anyone who is already unwell IE me. I will give them time to issue refund but if it’s not in a timely fashion then it’s nothing that fair trading can’t fix. I’m tired of these so called Aussie businesses selling online and having no stock here .
Home air ionizers release negative ions to charge airborne particles, causing dust, smoke, and allergens to become heavy and settle out of the air. These, such as compact plug-in units like Clarifion or lon Pure, are filter-free, quiet, and low-energy. However, they may produce ozone, a lung irritant, and are often less effective at particle removal than HEPA purifiers.

20 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Have installed 4 units in my boat 👎

Have installed 4 units in my boat. Can tell no difference in air quality or smell after 3 weeks. Cant even hear the things working or pumping air. Also. They have a bright blue light that illuminates and flashes. This lights the room up horribly. I would not recommend this product at all.

3 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disaster aero Company

Company show pictures of the mark 1 which is usb charged, the mk 2 sent to me.. i bought 8!! Is 240 volt mains 3 pin.
.
The co owner wrote to me and said i could have a mk 1 if i paied £ 9.99
They dont talk to me now !!. and im about to start procedings against.
So much for th 90 day money back.. ha ha.
Based on my dealings so far....AVOID.

20 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible product and horrible customer service!…

AeroPure made no difference for the odours in our boat. They promise a 90 day guarantee but then it has been such a headache trying to return our item. They insisted I had to pay for shipping to return the item, and then Canada Post sent it back to me and I had to again pay for shipping. The customer service has been horrible. The product does not work at all and the service is even worse!

10 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Does not work

Does not work. Scam. They don’t want to refund after 20 days

1 de julio de 2025
Opinión espontánea
Logotipo de AeroPure

Respuesta de AeroPure

We’re truly sorry to hear about your experience and that we weren’t able to provide you with the level of service we always strive for.

After carefully reviewing our records, we couldn’t find any record of you reaching out to our support team. This makes it difficult for us to properly understand or resolve your concern, which is why we feel this review may not fully reflect a genuine customer interaction with us.

Had we been contacted, we would have gladly assisted you right away. Since you mentioned that your unit didn’t work, we would have immediately arranged a completely free replacement, as on rare occasions items can arrive defective due to courier mishandling.

We genuinely want every customer to have a positive experience with us, and we remain more than happy to resolve this for you if you’d like to get in touch. In the meantime, we sincerely apologise for any inconvenience caused and wish you all the best.

Valorada con 1 estrellas sobre 5

AEROPURE IS JUNK!

If I could leave less than 1 star I would.
This doesn't work and when I tried to get my money back because they offer a 100 percent money back guarantee they just gave me the runaround. Emailed them to try to get a refund and ended up having to reply to alternative offers 5 times.
All they would offer me is 50% of my money back.
DONT BUY THIS! ITS JUNK!
CUSTOMER SERVICE IS A JOKE!

17 de julio de 2025
Opinión espontánea
Logotipo de AeroPure

Respuesta de AeroPure

Hi Mike,

Thank you for your feedback, we genuinely appreciate you taking the time to share your experience.

We’re sorry to hear that things didn’t go as you hoped. That said, we want to clarify that we truly did our best to support you.

It’s important to mention that while you expressed concerns about the product not working, there was no attempt to actually try it, which you made clear to us. Our team made several efforts to assist you with setup and usage — as we do with all of our customers — but unfortunately, those efforts were declined.

Even so, we offered a full refund right away, with a simple request to return the product to our Canadian address, which is standard for orders placed from Canada. However, you refused to return the unit.

We genuinely feel we’ve done everything we could to accommodate your concerns and offer fair solutions. We’re sorry that the outcome wasn’t what you had hoped for.

Thanks again for your feedback, and we’re always here if you need help in the future.

Warm regards,
AeroPure Customer Support

Valorada con 1 estrellas sobre 5

Fake reviews, Trustpilot do nothing!

If you fall for all these reviews posted by people who have only left one review then you deserve to be scammed.

16 de julio de 2025
Opinión espontánea
Logotipo de AeroPure

Respuesta de AeroPure

Hi Colin,

After checking our records, we couldn't find any order or interaction linked to your name.

If you've had a genuine experience with us, please reach out to us at support@aeropureair.com with your order number so we can investigate further. We're always ready to help.

To address your comment, if you go through the reviews you'll see that we have customers who didn't just leave one review, but that is mostly the case as customers leave a review upon our request as honest feedback. This means that a new account has to be created, and an expectation of having other reviews is unrealistic.

We operate with integrity, and have thousands of happy customers. Still, we'd love to make it right if you did have a bad experience.

However, if you haven't purchased from our company, we kindly request you to remove this review as it does not reflect an actual experience with our business.

Thank you!

AeroPure

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