Agnew Group Opiniones 

Friendly, helpful staff with efficient service. I always get good customer service at Agnew Boucher Road which is why I keep coming back

My Audi A1 purchased pre owned from Portadown Audi had developed an intermittent fault while changing gear.I had the good fortune to have
John from the service team deal with
This issue.After an initial inspection,John informed me that he
Would need to keep my car for three
Or four days for further investigation.
I was driven home and collected from home later that day by your pleasant drivers.Having explained to John that I would need a car while mine was in the dealership.John asked me to give him time to arrange this,and got me a courtesy car sorted out.Throughout this process John explained to me what was happening and putting my mind at ease.John went above and beyond the call of duty to come up with a solution that I was more than happy with.I must also mention Jack from the booking team who was also very helpful to me.My car is now back on the road with the peace of mind of an All In service plan, which was on
Special offer at the time of my visit.
Well done to John and Jack who went out of their way to help me out.
They are both a credit to your company.

Overall a positive experience. Good communication and honest updates regarding repairs. Not all issues were dealt with as the dealership is waiting for updates from Audi corporate so a repeat visit will be required.

Great experience, staff very friendly an helpful. Would highly recommended Mercedes Benz Portadown.

I just want to say how excellent your staff were from when I first entered I was met with such a welcoming team and they directed me to the right person Andrew Hamilton was exceptional

The service was very professional and informative. The customer service was excellent. The whole experience was extremely positive

Collected my new Audi on Friday,
Absolutely delighted with it.
Huge thanks to Lewis, a lovely young man who was extremely knowledgeable, friendly & helpful!
Thank you!

l was treated in a courteous manner by receptionist and service advisor.All work was carried out in the designated time.When l picked the car up it was gleaming inside and out.

Car was in for service from 9.15 am to 6pm and the wiper blades were not changed,
I now need to call back taking an hour of my time.
I think you could do better

I purchased a BMW 120 yesterday from James Woods, overall I had a positive experience from Bavarian BMW. James was thorough in his approach throughout the whole process. I found the time spent by James going over the car’s features useful as this is my first BMW.
I would also like to thank Nadia and Matthew for their clarity with the finance aspects!
Best wishes
James Booth

Very helpful and knowledgeable staff, range of vehicles and colours available to view. Show room exceptional

Excellent customer service.
John has arranged a loan car when car is back in for software update

My experience in purchasing my MINI at Bavarian was very positive, and I would definitely recommend them as a dealership.
Louis Jellie was very helpful without being forceful. That was important to me. I did not want to feel under pressure. He was informative and friendly yet respected my need to reflect - a good balance.
The showroom and support staff were also very attentive. A good experience.

Prompt service, helpful staff

I left my car in for a service and received a call from the service dept asking was I aware of a knocking noise in the engine which I was not , this then changed to a “ ticking noise” which clearly has been there since the car was purchased and seems to be a common issue with this engine according to many professional mechanics?

There is literally only 31k miles on this M4 and it is in immaculate condition and well looked after , I was told that if I wanted it investigated further it could be 3 days and a big job ??
The fact that the car came from JKC should not have any reflection on BMW aftercare and customer satisfaction, I was made to feel that the car was not really welcome at Bavarian and the agent basically said they are competitors and I should take it there .

I bought a M4 from JKC and recently a 1 series from Country garage based on the colour which you did not have also I purchased a 4 series from BMW Bolton and if you check back with Mark Mills diary you will see I purchased ( not leased) 3 brand new BMWs over the last 20 years and my Business partner X5 and 3 series brand new , nearly £250k of sales with BMW and all serviced at Bavarian Belfast due to my location.
I also requested the service video for my recent visit twice , still not sent.

A disappointing customer experience.

Good workmanship and keep well informed during the process.

Well look after by the staff. Service with a smile all around.

Service and updates through the day are second to none, car cleaned and ready before expected time/date.

From my initial contact Philip contacted me without delay with a very comprehensive video of my potential mini. He arranged for me to come to the showroom and test drive the mini. Presentation of the mini was excellent. It was immaculate and the body work gleaming. The showroom is dog friendly so my dog was made to feel right at home on every visit. The staff are very friendly and welcoming. Nadine in finance made the buying process very easy and I was fully informed throughout the buying process. I have taken ownership of my beautiful 60th edition mini. I will certainly be recommending Bavarian mini as the high level of customer care is greatly appreciated during the process of car buying as it can be a stressful time selecting and buying a car. Philip looked after me throughout and his knowledge and expertise was greatly appreciated. He kept in touch throughout the process and was always available to answer any concerns I had.

Communication with the service contact was excellent ,Christoper Ruddy was in contact to ensure we had no delays and to be honest made my whole experience simple and smooth .
The car was ready as planned and I was on my way without delay ,I also received a video of the vehicle inspection which was comprehensive and reassuring .