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3,1
7 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I picked up one of the midi dresses for a dinner and was pleasantly surprised by how flattering it looked once on. The fabric had a nice weight to it and the fit felt close to the size guide.
Really pleased with the quality of my order and the helpful nature of their customer support team who were able to advise on the right size for me. Good, fair prices and will return for sure!
Respuesta de Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Ordered some shirts for holiday, liked it, no complaints
Literally the worst site I’ve ever ordered from. I feel like I just shopped on wish.com or temu. The item did not arrive as expected. Cheap materials. Refunds that clearly states “no fuss” is false as I got $13 back for $55 sandals.
Respuesta de Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Why do companies like this exist? Same experience as everyone else. Deceitful business practices. False advertising, cheap materials, ludicrous return policy.
They’ll go under soon enough.
Respuesta de Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
I ordered a pair of shoes in a size US 6. First, the shipping took forever, the shoes looked nothing like the picture and the quality was poor and they sent a size 38 which was way too big!! With shipping I paid $58US. When I tried to get a refund they basically said they would refund me $19 or I would have to send them back internationally which would’ve cost me about $40 or $50. After arguing with them that they had sent the wrong size I agreed and eventually got $9 back! Atrocious customer service… Total bait switch on their product… And the quality is deplorable. Do not buy from this company.
Respuesta de Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Buyer beware! I recently purchased a pair of shoes where the quality was not as depicted in online photos. Man-made, cheap materials. I attempted to return the item but am encountering difficulty. This store claims to accept returns within 60 days but does not disclose that items must be returned to China at a cost of $40-50 USD. Nearly the full item cost. This is consumer fraud.
Respuesta de Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
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