AIR-serv UK Opiniones 

59
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Damaged my car because they couldnt be bothered to replace a broken brush head . Garage blames air serv and air serv blame the garage . Lets just say all the fluids were empty too . So your paying for... Ver más

Valorada con 4 estrellas sobre 5

I don’t generally use petrol station car washes but I wanted to save money so I’m decided to give my local petrol station jet wash a try. I was apprehensive but it was easy to use, steps given whi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Doesn’t deserve any stars , tapped my card five times on the air serve jet wash machine , did not work . Money taken out of my account, filled out a refund form sent to me by a member of staff by emai... Ver más

Valorada con 1 estrellas sobre 5

Well where do I start after taking my card payment and no jet wash don’t work after trying all the settings I went into the garage to say what had happened. I was told by the shop manager that I had t... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

AIR-serv is the market leader in Air (tyre inflation), Vac and Jet wash equipment. Supplying petrol forecourt retailers throughout the UK and Europe.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 84% de las opiniones negativas

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2,1

Todas las opiniones

(59)

31 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Used one of their jet washes recently…

Used one of their jet washes recently and it was dead handy, no messing about with cash. Good experience.

18 de marzo de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team

Valorada con 5 estrellas sobre 5

Visited a local garage and was amazed…

Visited a local garage and was amazed how easy their wash was to use.
The finish was brilliant don’t know what cleaning agents they use.
Plus able to pay contactless
Winner Winner chicken dinner

13 de marzo de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.

Kind regards,
The AIR-serv Team

Valorada con 5 estrellas sobre 5

Reliable in a crisis

Had a tortuous journey home from Cambridge to Manchester as I needed to regularly inflate a front tyre with a slow puncture. Stopping 4 times at various locations it was great to find reliable equipment in good working order ready to assist. Thanks to their equipment being ready for service I managed to get home safely, if a little later than expected.

28 de febrero de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team

Valorada con 5 estrellas sobre 5

Easy to use!!!!

Easy to use!!!!

I visited a shell garage near Manchester airport on Style Road, I used the air machine as my tyre light had come on, while doing this realised there was also a jetwash so managed to clean my car which was great as I had some time to kill as I waiting for a friend to land at the airport,
Can’t fault the equipment easy to use and also took card payment!!

22 de marzo de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.

Kind regards,
The AIR-serv Team

Valorada con 1 estrellas sobre 5

Attempted to use a car wash machine

Attempted to use a car wash machine, that took payment and was broken. Tried multiple times to contact company to obtain refund and had no response. Will be contacting my credit card company to obtain refund. Will never use any machines managed by this company, just in case I do not receive the goods or services. As you cannot obtain refunds after the payment has been taken.

10 de marzo de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.

If you need to request a refund please fill out the refund form on our website, www.air-serv.co.uk/refunds.

We thank you for your patience while our team works on processing your refund.

Kind regards,
The AIR-serv Team

Valorada con 5 estrellas sobre 5

Manger BP

Great service and easy to use good value for money

14 de marzo de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thanks so much for the great review! We're really glad to hear you had a positive experience — we truly appreciate the support.

Kind regards,
The AIR-serv Team

Valorada con 1 estrellas sobre 5

The jet wash took 2 payments from me…

The jet wash took 2 payments from me then the machine didn't work. I rang straight away and was sent a link to request a refund which I did. It said to allow 5 days which I have done. I Ave put a request in again but now on reading reviews I doubt I will get a refund. Luckily it was only £6 but that's not the point. How many other people have they taken money from with no service or refunds.will never use them again and wish asda wouldn't have them on their petrol station forecourts.

111/03/2025
I put in the claim for a second time and also made a complaint via email.today I have received confirmation that they are refunding me. So this is now resolved with persistence.
Big thanks to air serve for resolving it and giving me an amazon voucher as a sorry along with my refund

7 de marzo de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We thank you for your patience while our team works on processing your refund.

Kind regards,
The AIR-serv Team

Valorada con 1 estrellas sobre 5

SCAM!!

SCAM!!!
Using this device to steal from citizens in the UK. This company is just a scam and takes peoples money. I have been changing for my refund from a broken machine that took my money but did not work but yet the customer care service is not helping at all.

30 de octubre de 2024
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
If you need to request a refund please fill out the refund form on our website, www.air-serv.co.uk/refunds.
We thank you for your patience while our team works on processing your refund.

Kind regards,
The AIR-serv Team

Valorada con 1 estrellas sobre 5

Slow and poor customer service

Slow and poor customer service.

Used local jet wash machine two weeks ago. Paid but nothing happened.
Emailed to ask for a refund eventually got a response to fill in a form.
Did this and got no response after five days.
Sent email to chase this up.
They replied to the original email (not the more recent ones) and asked me to fill in a form.
Frustrating.

19 de enero de 2025
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We thank you for your patience while our team works on processing your refund.

Kind regards,
The AIR-serv Team

Valorada con 5 estrellas sobre 5

Fast Response

Engineer came out on same day Christmas Eve to fix the machine. Always sort us out

24 de diciembre de 2024
Opinión espontánea
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Respuesta de AIR-serv UK

Thank you for the positive review and pleased you are happy with our Service Team's response time! Your feedback is very important to us.

Valorada con 5 estrellas sobre 5

Refund

Used the machine at my local station, but machine vandalised. Tapped card and took payment, contacted on email and got refund in back in 3 days

16 de diciembre de 2024
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for the positive review. Sorry that the machine had been vandalised, but happy your refund was sorted quickly. Your feedback is very important to us.

Valorada con 1 estrellas sobre 5

I put £1\50 in the air machine only to…

I put £1\50 in the air machine only to find it was not working I got in touch with them but still have not heard anything after two weeks they are a shit company and will not use them again.

M.R.Turnbull

2 de diciembre de 2024
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for sharing your feedback with us.

At AIR-serv, we pride ourselves on having millions of happy customers using our equipment each year and we understand how frustrating it can be when things don't go as expected.

Please reach out to help@air-serv.co.uk if you would like to contact us further.

Valorada con 1 estrellas sobre 5

One of the worst company's I've ever…

One of the worst company's I've ever had to deal with.

18 de septiembre de 2024
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for sharing your feedback with us.

At AIR-serv, we pride ourselves on having millions of happy customers using our equipment each year and we understand how frustrating it can be when things don't go as expected.

Please reach out to help@air-serv.co.uk if you would like to contact us further.

Valorada con 1 estrellas sobre 5

I used the jet wash

I used the jet wash, at Birley Moor Road in Sheffield and the chemicals that they use, weren't watered down enough! Causing a chemical burn on the whole of my car. I reported this to the garage and then their head office, many times.
And the message I keep getting back is "We have passed it on to our insurance company"
Two months have passed and I've still heard anything from anyone about putting my car's paintwork back to how it was before I used there jetwash!!! If I don't hear something soon I will be forced to take legal action 🤬

14 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Refund from air-serv

I recently paid for airserve sceeenwash at an out of order pump. Unfortunately the garage had not put up an Out of order sign. On trying to get a refund at the garage I was referred to a web link as the garage does not do refunds as it’s not their equipment. Reading the reviews here I was doubtful to get my money back, but I have to say my experience contradicts the negative reviews. I received an acknowledgment straight away once I had submitted my refund request and was paid out within the specified 72hrs. I’ve not given 5 stars as I do think if you’re paying on a site and something is out of order you should be able to get a refund on site and maybe this is something the company can look at for when these situations occur. Other than that it was easy and straight forward to get a refund.

6 de junio de 2023
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for the positive review.

Valorada con 1 estrellas sobre 5

I used air-serv equipment at my local…

My partner used air-serv equipment at our local asda in aberdare South wales to clean the car. DO NOT USE their equipment it last really bad nasty scratches all over the car which has caused a lot of distress. To name matters worse they are refusing go take responsibility and basically accusing him of lying, absolutely disgusting. They provide car cleaning equipment to alot of the major retailers, Asda,Tesco,Morriston, shell. If you look online it will show you and I can not stress to you enough not to use then if you value your vehicle.

5 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Vandalised Machine

I called to pop some air in my tyre, noticed the pump had been left out or what I thought had occurred, popped my money in a proceeded to use the compressor and low and behold! Some toe rag and actually cut the compressor line. So I was left with air coming out of my tyre!

To be fair the agent response was super fast but the fact I have to spend fuel money going to the store for a refund is a joke! I have emailed ASDA and see what they say.

7 de noviembre de 2022
Opinión espontánea
Logotipo de AIR-serv UK

Respuesta de AIR-serv UK

Thank you for sharing your feedback with us.

At AIR-serv, we pride ourselves on having millions of happy customers using our equipment each year and we understand how frustrating it can be when things don't go as expected.

Please reach out to help@air-serv.co.uk if you would like to contact us further.

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