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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I changed the login password on my MacBook, and a few days later I had a fall and ended up in hospital (I'm 84). When I got back home 6 weeks later (hospital + physio), I'd forgotten my new passwor... Ver más

Valorada con 5 estrellas sobre 5

My Apple Pismo was dead - it's 25 years old - and Airiam diagnosed a dead hard drive. A new drive was installed with two operating systems. It works very well, allowing me to use some old software th... Ver más

Valorada con 4 estrellas sobre 5

I used the service to fix the backup process in an iMac. This involved a deposit for analysis and then Nicholas offered 2 levels of fix costs, one was high and involved resolving some IT that was over... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant service - There seems to be nothing that Nicholas can’t fix - when it comes to all things Mac! My wife & I both had HW Issues with our older MBAirs - requiring HD & MLB & some software work.... Ver más

Información sobre la empresa

  1. Servicio de reparación de computadoras
  2. Consultor informático
  3. Servicio informático
  4. Tienda de reparación de teléfonos celulares
  5. Servicio de reparación de teléfonos

Escrito por la empresa

Airiam specialises in repairs and upgrades to Apple products. Being Apple Certified I have the knowledge and accreditation to give your product the best service possible, without the restrictions of an Apple Store or the unknown of a third party repair shop. I have over 15 years experience and a reputation for being thorough, considerate and approachable, aiding us in completing work expediently and to a high standard. I am based near the beautiful heritage city of Bath and service the surrounding area. I repair and upgrade the software and hardware on the full range of Apple products including MacBook, MacBook Air, MacBook Pro, iMac, Mac Mini, Mac Pro, iPhone, iPad and Apple Watch.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

75 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

I'll be using Airiam again.

I changed the login password on my MacBook, and a few days later I had a fall and ended up in hospital (I'm 84). When I got back home 6 weeks later (hospital + physio), I'd forgotten my new password.
Nicholas collected the Mac, got it all working properly, & dropped it back inside a fortnight - and I hadn't ordered rapid service!
I'll be using Airiam again.

8 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

iMac 27 back from the dead!

Nicholas has rescued my dead iMac yet again. Replacing the dead SATA HDD with a new SDD (no moving parts) has breathed life back in to my cherished machine. Thank you

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Apple Pismo was dead - and is alive and well!

My Apple Pismo was dead - it's 25 years old - and Airiam diagnosed a dead hard drive. A new drive was installed with two operating systems. It works very well, allowing me to use some old software that is otherwise unobtainable.
Thanks for another good job done!

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased to have found Airiam

Very pleased to have found Airiam. I took my MacBook along to them and had a new battery fitted and the fan checked because I thought it had stopped working. I was contacted later to say the fan was ok but that the battery was borderline after some diagnostic test had been done.
I am very pleased that I used their service both for the professional approach, the honesty and of course the price when compared to Apple.
Given that I live in Bath it was much easier for me to not have to go into the Apple Store in the city centre to drop off and pick up.

24 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Service used to fix the backup failure

I used the service to fix the backup process in an iMac. This involved a deposit for analysis and then Nicholas offered 2 levels of fix costs, one was high and involved resolving some IT that was over my head concerning the dual OS of the iMac. Thankfully, the lower price would fix the issue, so I opted for that. Each was outlined i.e what was involved. Following service Nicholas very kindly dropped the machine off back to my home because his office is very close to my place, so that was very nice. Getting the machine back involved some re- signing in actions, and I only recently fixed getting my printer to work because I had to redownload the driver but for my first attempt I made an error and got the wrong driver. I did have to reset my printer, which is something I hadn't ever done before and I don't know why that was needed but resetting was the only way to get the wifi to work - so that was a pain to workout but to iterate I am not sure if this occurred due to the fix from Airiam. I gave 4 stars because I felt like the process and time to fix the issue took several days. I wasn't expecting it to be fixed right away but not sure why it took so long to analyse and fix. That said, I would definitely use the service again and would be happy to recommend it to anyone in the Bath area.

11 de julio de 2025
Opinión espontánea
Logotipo de Airiam - Apple Pro Specialist

Respuesta de Airiam - Apple Pro Specialist

Blanche, thank you for your review. I like to take every opportunity to make sure that the service I provide is working as smoothly as possible for customers.
With that in mind I wanted to confirm that the reason the repair took the time that it did was due to the fact that both the internal drive and your backup had become corrupted.
Other service providers deem your data as solely your responsibility and would have just wiped your machine in order to repair it.
I took the time to make sure that your data was retained. It took me a full 48 hours to pull all of the data off of the corrupted drive so that I could restore it to your machine during the repair process, this also enabled me to sort out the corruption with your backup to get you back up and running as quickly as possible.
Please do contact me at any point if you don't understand what I've explained, or post repair if you have any questions. I always do my best to make sure I'm as clear as I can be, so that you have the best experience, both during and after the repair.

Valorada con 5 estrellas sobre 5

Game Changing

Game Changing !
Thank you Nicholas for sorting out the storage issues, then guiding me through step by step with the workflow systems. They have changed everything. Cant wait for the editing tutorials.
Cheers!

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

An extremely excellent service

An extremely excellent service ! Nicholas provided excellent advice and guidance as to options available, in upgrade and repair! Every aspect of my experience was top rate, from initial contact to collecting my device ! I have no hesitation in recommending this service!
Dermot

16 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Your old Mac dies

Your old Mac dies, with all your data! that is a recipe for stress. Nicholas was brilliant at sorting the problem, gave excellent advice and guidance on sorting an appropriate replacement and then set it all up and working for my father. His communication is really quick and clear. he took all the stress went away and was great value.

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent and fast service

Excellent and fast service at very reasonable cost. The place to go for all Mac upgrades. This is the second time Nicholas upgraded my iMac saving me a lot of money that I would have had to pay Apple for a new iMac. Recommended.

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. Nicholas was extremely professional and replied to messages really quickly. I spilled water on my laptop and it was fixed (and looking clean and brand new!) in less than a day. I will definitely contact Airiam next time I have a problem with my MacBook.

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'm so glad I have found Airiam

I'm so glad I have found Airiam, Nicholas is thorough, reliable, fast and honest. I searched a lot for someone to help me with my Mac to give me the best advice. Recently I had a more urgent screen issue and it was fixed and sorted so fast which was really appreciated. Would highly recommend.

19 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Was a tad nervous taking my mac to a house rather than a shop but I found Nicholas very professional and he did a great job repairing water damage to my MacBook.
He send a number of options and costs for repair which was great and completed the works really quickly. Would definitely recommend.

15 de febrero de 2024
Opinión espontánea

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