Airindiaexpress Opiniones 

I fly frequently, often every three months, including international travel. This was the first time I had such an unpleasant experience.
During check-in, one of the Air India Express staff members, Jinith, asked me to weigh my laptop bag separately and insisted that I pay extra for it ₹700. I explained that I had never been asked to weigh my laptop bag separately on any previous flight, so this came as a complete surprise. From my experience, laptop bags have always been allowed as part of the cabin baggage, and I was genuinely unaware that I would be charged extra in this situation.
What made the experience even more confusing was when I was told that my laptop bag was being weighed because I was travelling through DigiYatra. I couldn't understand how using DigiYatra had anything to do with my cabin baggage allowance, and the explanation didn't make sense to me.
I tried explaining for around 20 minutes that laptop bag are never included, especially since I was travelling on a student fare, but they continued to insist that I pay the additional baggage fee for laptop.

The entire experience was disappointing and stressful. I hope Air India Express reviews this incident, provides clearer communication about its baggage policies, and ensures that passengers are treated with greater empathy and professionalism.

Absolutely terrible experience. My flight from UK was delayed by hours, causing me to completely miss my connecting flight. Air India Express at Delhi airport provided zero assistance, even they are not ready to listen a word, made no arrangment, and left me completely stranded to figure it out on my own. Extremely unprofessional and terrible customer service. Never flying with them again.
Please do not prefer the Air India Express for your travel
—avoid at all costs!

​Absolute nightmare. My flight was delayed by hours, causing me to completely miss my connecting flight. Air India Express provided zero assistance, made no arrangements for a rebooking, and left me completely stranded to figure it out on my own. Extremely unprofessional and terrible customer service. Never flying with them again—avoid at all costs!

Code sharing between air India and air express is worst user experience you could ever get

Don’t book these flights at all

Behavior is not good. Very rude scolding. They said low standard. Kaha kaha se aa jate hai. I will never book again. I don't like the way you guys treated customer. Other airlines never disrespect.

Over all I had a good experience, looking forward to more travels

Even after upgrading to Business and purchasing an additional 10 kg online for my checked baggage allowance, I still had issues at the airport because my suitcase weighed 26.5 kg. They also weighed my carry-on bag, which was 11 kg (4 kg over the limit).

I was completely willing to pay for the extra allowance, but the staff told me the system only allowed them to charge for excess checked baggage, not for excess carry-on weight. Because of this, they forced me to rearrange items between my bags so they could process the charge, even though the total weight remained exactly the same.

This made absolutely no sense and created unnecessary stress and inconvenience. I repeatedly asked them to simply charge me for the excess weight, but instead I had to reorganize my luggage at the counter due to inflexible and illogical procedures.

Very disappointing customer experience. The staff were strictly following rules without applying any practical judgment or common sense.

Compagnie aérienne qui maintient un vol en partance de UAE malgré le contexte insécuritaire actuel de la région (vol achété avant le début de la guerre). Un remboursement ridicule est proposé. Le chatbot est inutile. Leur envoyer un mail ? Leur réponse cloture la discussion sans même avoir pu répondre, il faut tout recommencer a nouveau.

Notre expérience avec Air India Express a été un véritable cauchemar — et mérite d’être connue.
Nous avions réservé un voyage Bengalore-Djeddah avec correspondance par Calcutta.
👉 Mais à la porte d’embarquement, on nous annonce que le second vol est annulé et reporté au lendemain.
Résultat immédiat :
❌ Correspondance ratée à Djeddah
❌ Vol suivant avec Turkish Airlines (pour rentrer en France) perdu et non remboursé
Et ce n’est que le début.
La compagnie nous a fait espérer des solutions… pour finalement nous faire attendre plus de 4 heures à l’aéroport avec un bébé, sans aucune issue.
Le lendemain, nous embarquons enfin pour Djeddah…
Nos bagages sont bien enregistrés, tout semble normal.
Puis, situation surréaliste :
🔴 Un agent de sécurité monte dans l’avion avec des photos de nos bagages
🔴 Nous confirmons qu’ils sont à nous et demandons s’ils seront bien embarqués → on nous répond OUI
➡️ Et pourtant… nos bagages ne seront JAMAIS chargés dans l’avion.
Conséquences :
• Obligation de racheter vêtements et produits essentiels à Djeddah
• Perte d’objets essentiels pour notre bébé : lit, porte-bébé, médicaments, doudou…
Aujourd’hui, 2 semaines plus tard, nous sommes toujours :
❌ Sans nos bagages
❌ Sans aucune information claire
❌ Ballottés entre services automatiques et silences
Nos bagages ont été localisés et nous devons aller les chercher… en Arabie Saoudite alors que nous sommes rentrés en France.
Aucune réponse concrète, aucun accompagnement, aucune responsabilité.
Voyager est déjà une aventure — mais avec Air India Express, cela devient une épreuve.
Nous partageons cette expérience pour alerter :
👉 Manque total de communication
👉 Gestion catastrophique des imprévus
👉 Aucune considération pour les passagers — même avec un bébé

#AirIndiaExpress #AirIndia #Voyage #ServiceClient #BagagesPerdus #MauvaiseExpérience #VoyagerAvecUnBebe

Never again would I use Air India Express. After travelling for 12 months on various low cost airlines, this was an airline that I would never use again. We were transferring in Delhi they advised they cancelled our flight. The list of bad customer service was endless, and you couldn’t write it!! Well you could… but unless you had 3 hrs to read it I wouldn’t waste anymore time.
The outcome was 12 hours of hell in the terminal, 2 days of waiting in poor accommodation without adequate food allowance, and in the worst part of Dehli. The flight they said was cancelled actually operated!!! Spent days trying to get compensation, their customer service is non existent! Now that is one thing they are very good at, making it impossible to speak to anyone in Customer Service, and sending back automated replies so they don’t have to resolve issues. I write this to save you from your own fate!!

Checkin online took me almost one hour on their broken, always loading website. I skipped all extra paid options and at airport they made me pay additional 650 INR for seat selection that I didnt take. They threatened me that if I dont pay now, they will cancel my ticket. Bunch of scammers and airline mafia. AVOID!!

AIr India Express cancelled my flight from Bangalore twice and did not refund the cancelled flight. They don't pick up the phone. You only can commnicate with machines. Terrible!!!

My friends and I flew today forIX1122 RKT to BOM with teary eyes. Thank you to the crew members Diksha,Deepika,Chaitali ans Sneha. They were on duty in such life threatening condition in UAE. They were very kind and generous. We truly touched will their kidness .

Booked a flight to Phuket from India, everything paid including seats, 2 days later get a message to say flight rescheduled to different time and advised to book seats again and ask for a refund of previous paid seats! A few days later another message to say flight cancelled. I asked for a full refund and in all the currency conversions lost 40-50 GBP! Absolutely shocking and pathetic service

I travelled from Bangalore to Kozhikode and back in Dec end 2025 and I had a good experience.
Mohammad Ashiq and Mamitha helped me do a quick check in with all necessary information and with a smile at Kozhikode airport.

My flight from Delhi to Goa was cancelled by the airline. I've got an official WhatApp Business Account notification from AirIndia Express. I submitted a complaint in the office in Delhi airport. Submitted a complaint online. To which I received an answer that the flight was not cancelled (which is not true), and got no refund, nothing.
Avoid. Just book with IndiGo instead.

Complete shambles at Goa airport. Our boarding passes didn't work, even though we were checked and they had bar codes on them. We were given conflicting instructions from every Air India Express agent we spoke to. Wasted an hour to have the boarding passes re-issued. No explanation as to what the problem was. Not a serious business avoid. I think all this is to catch people out over the 7kg carry on allowance as they weighed even purses and kids backpacks.

I would like to sincerely appreciate Air India Express Airlines, especially Sai Goud and his entire team, for their truly outstanding service and compassion.
I was travelling from Hyderabad to Bangalore on 14th December 2025. My original flight was scheduled for 8:30 AM, but due to an international connection, I reached the Hyderabad airport extremely early—around 2:00 AM—after a long and exhausting journey Vietnam.
Understanding my situation and visible fatigue, Sai Goud and his team went above and beyond their duty. They proactively arranged an earlier flight for me at around 6:20 AM, ensuring I could reach Bangalore much sooner. Because of their effort, I landed in Bangalore by 8:30 AM and was home by 9:00 AM.
After a long trip and a connecting domestic flight, this gesture made a huge difference to my physical and mental well-being. This was genuinely one of the best customer service experiences I have ever received from an airline. The empathy, efficiency, and willingness to help shown by Sai Goud and his team reflect the true spirit of hospitality and professionalism.
Thank you, Air India Express, for having such dedicated staff. Experiences like this build immense trust and loyalty. I will always remember this kindness and highly recommend Air India Express to fellow travellers.

I am writing to formally express my frustration and disappointment regarding the handling of Flight IX136 from Sharjah (SHJ) on 13 December 2025.

The scheduled departure time of Flight IX136 was 21:35, however the flight did not depart until after 00:38 in the early hours of the following day, resulting in a delay of more than three hours.

Due to this significant delay, I missed my connecting flight IX1737 to Udaipur (UDR). Neither the onboard crew nor the ground staff provided any clear explanation for the delay. Additionally, no adequate assistance or alternative solution was offered. Ground staff limited their response to stating that the cost of the missed flight would be refunded, despite the fact that I was repeatedly assured that I would arrive in time for my connection.

Furthermore, no effort was made to prioritize passengers with connecting flights by seating them at the front of the aircraft, nor was any food offered during the prolonged waiting period of over three hours onboard.

Given the lack of communication, assistance, and basic passenger care, I am writing here to let the customers know about the service.

Luggage damaged and no compensation even after claiming.
Very rude and argumentative Air India customer service, no communication skills, never reply to customer's email but closed the claim without compensation and communication.
Even the satisfaction survey link sent to me doesn't even work, very intentional as case not solved.
Extremely Poor service and unprofessional, poor communication.
AirIndia customer care Miss N Narang