Teachers Beware: $255 Gone, No Help
I received a free trial for this membership. I tested a couple of their products and they were substandard at best and wildly overpriced. The full membership renewal was C$255 for the year, which I had planned to cancel before it renewed. I missed it by one day.
I never used the service beyond the first five minutes of the free trial, yet my card was immediately charged. I reached out as soon as I got the renewal email. After waiting, I received a generic form response from someone who didn’t seem to understand that $255 is a lot of money, especially for a teacher who already spends a huge amount of personal money on classroom supplies. Every dollar matters.
Because I missed the cancellation deadline by a single day, I was told I had zero refund options. It took several emails just to get them to offer a 30 percent refund, which is still unacceptable. It has now been over a week of trying to resolve this, and all I’ve met is a refusal to process a full refund. This isn’t customer service, and it definitely doesn’t build loyalty.
I would strongly recommend staying away from this company. Their refund policies are unfair, their customer service is dismissive, and their product quality doesn’t justify the cost in the first place.
25 de noviembre de 2025
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