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AIVI is the GCC’s fashion and lifestyle shopping destination, bringing together hundreds of leading international brands across fashion, footwear, beauty, accessories and lifestyle. AIVI offers customers a seamless and more intelligent way to discover and shop authentic brands in one place. Customers can explore the latest collections for women, men and kids, supported by convenient delivery options, easy returns, virtual try-ons, flexible Buy Now, Pay Later solutions. AIVI is part of Apparel Group, one of the region’s leading fashion and lifestyle retail groups, and serves customers across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Your world to discover.
Dubai , Emiratos Árabes Unidos
3,4
6 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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I got the order within 50 minutes
Respuesta de Aivi
Thank you for your 5-star rating! We truly appreciate your support and trust. Your satisfaction is our top priority. Happy shopping!
As usual, the delivery is late again. You promised a specific date, but there hasn’t even been an update. Really, this is already the second time? Please improve your service and communication, as repeated delays like this will only result in bad reviews from customers.
Respuesta de Aivi
Please be advised that our Complaints Team has been attempting to contact you to inform you that your order has been successfully delivered.
Kindly let us know if you have any further questions or concerns regarding your complaint, and we will be happy to assist you.
I received a stained shoes and the customer service was helpful I want to name Ahmad specifically for his gentle approach and quick problem solving skill
Respuesta de Aivi
Based on our discussion, we are pleased to confirm that the complaint has been resolved. Please do not hesitate to contact us at any time should you require further assistance.
I made an order and it came with 4 deliveries. One of the t-shirt i bought, i kept to wear for a function (usually new items does not have any issue), unfortunately when i was checking the item, it was somebody returned item even without tag and with big faded mark. i never order online again from them
Respuesta de Aivi
We sincerely apologize for any inconvenience caused. Please send your order number to customercare@aivi.com, or let us know how we can contact you so that we can address and resolve your issue as soon as possible.
The delivery was deleyed however,the courier provided good service.
Respuesta de Aivi
Thank you for your rating! We truly appreciate your support and trust. Your satisfaction is our top priority. Happy shopping!
I’m very happy with my Naturalizer Everly Pointed Toe Pumps, but what impressed me even more was the way the company handled my order.
The original delivery date had to be changed, and I really appreciated receiving an email before the order was shipped, clearly explaining the delay and providing a new delivery date. Even better, my order arrived exactly on the revised date they promised.
This may sound like a small detail, but to me it says a lot about how a company respects its customers. Delays can happen with any international order — good customer service is about communicating honestly rather than leaving the customer wondering.
Everything was handled professionally and transparently, and the shoes arrived in perfect condition. The Everly pumps themselves are beautiful, elegant and very comfortable, especially considering the pointed toe.
A company that communicates well, keeps its promises and respects the customer’s time is a company I’m happy to shop with again. 👏🏼🤍
A genuinely positive experience from purchase to delivery. Highly recommended.
Respuesta de Aivi
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
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